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Added 4 mins ago
M
Part Time - Merchandise Manager
Michaels
PHX, AZ
- Part-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Added 4 mins ago
EDUCATION TECH SUPERVISOR NF4
U.S. Marine Corps
Marine Corps Air Station - Yuma, AZ
Added 4 mins ago
BH
IT Intern
Banner Health
Remote, United States
- $17.5 USD / hour
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or…
Added 4 mins ago
Case Manager, Registered Nurse (Maricopa County, Arizona Candidates Only)
CVS Health
Remote, United States
The Case Manager Registered nurse is a work from home position with travel required (in Maricopa County, Arizona) to visit members. This person utilizes skills to coordinate, document, and…
Added 4 mins ago
Store Manager, RX
CVS Health
Sun City West, AZ
As a CVS Health Store Manager Rx (SM, Rx), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The SM, Rx will achieve…
Added 4 mins ago
Program Manager Data Center Operations
Amazon
Avondale, AZ
Amazon is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional programs in Data Center…
Added 5 mins ago
Telepharmacy Technician- (Onsite - 17304 - Peoria, AZ) - FT
CVS Health
Peoria, AZ
Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and…
Added 5 mins ago
Medical Assistant - Float
CVS Health
Chandler, AZ
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 5 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 5 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Scottsdale, AZ
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 5 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 5 mins ago
Senior RN Clinical Stroke Program Manager
Banner Health
Mesa, AZ
This position promotes and provides optimal care of patients through leadership, coordination and development of processes related to stroke care. This RN role is the center of the stroke…
Added 5 mins ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
● Translate complex or fragmented information into clear insights and recommendations for the Workforce Program Manager and key stakeholders. 2
Added 5 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Tempe, AZ
The Creative Propositions Lead sits within the Global ECS Marketing Programs team and turns program concepts into compelling, commercially focused creative pitches that win investment and…
Added 5 mins ago
Sr. Principal Manufacturing Systems Integration Project Manager
RTX Corporation
tucson, AZ
The Raytheon Capacity Growth Office (CGO) is seeking a Sr. Principal Systems Integration Project Manager to lead the planning, execution, and delivery of complex, multi‑disciplinary…
Added 5 mins ago
Staff Software Engineer - IAM
General Motors
Phoenix, AZ
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Added 5 mins ago
Float, medical assistant
CVS Health
Phoenix, AZ
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 5 mins ago
Integrations Program Manager
Meta
Phoenix, AZ
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 5 mins ago
Remote Specialty Pharmacy Technician (CPhT/ExCPT)
Lumicera
Phoenix, AZ
Added 5 mins ago
Service Manager
Vestis Services
Phoenix, AZ
Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center Comply with Federal Regulations and Company safety policies and practices to promote…
Added 5 mins ago
CG
ORDER BUILDER (FULL TIME)
Compass Group, North America
Phoenix, AZ
- $17.75 to $18 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 5 mins ago
Product Marketing Manager
Meta
Phoenix, AZ
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy,…
Added 5 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Phoenix, AZ
Current knowledge of state and federal regulations and statutes regarding the practice of pharmacy and the distribution of approved drugs, controlled substances, and investigational agents.
Added 5 mins ago
CG
Chef Manager
Compass Group, North America
PHOENIX, AZ
- $75,000 to $80,000 USD / year
…driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San…
Added 5 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Phoenix, AZ
…driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San…

Firstsource

Patient Advocate Specialist

Louisville, KY, United States

$7.25 USD / hour · Full-time

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Job details

Pay: $7.25 USD / hour
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management

(BPM) services. Firstsource specialises in helping customers stay ahead of the curve through

transformational solutions to reimagine business processes and deliver increased efficiency,

deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with

presence in the US, UK, Philippines, India and Mexico

solutions covering complete customer lifecycle across Healthcare, Telecommunications &

Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Patient Advocate Specialist

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Grade: H2

Function/Department: Eligibility Services, Firstsource Solutions USA, LLC

Reporting to: Supervisor/Manager - Eligibility Services

Role Description: This position is responsible for efficiently addressing outstanding account

balances related to medical services offered by various healthcare facilities to patients. This

is achieved by contacting patients via phone and assessing their eligibility for state, county,

and federal assistance programs.

Roles & Responsibilities

Assess patient eligibility for State and Federal programs.

Identify patients' specific needs and guide them through the application process for the

relevant State or Federal agencies.

Initiate the application process when feasible.

Advise patients on the most suitable assistance program(s) tailored to their individual

requirements.

Provide comprehensive instructions to patients on accessing all available program

benefits.

Inform patients of program time constraints and ensure all deadlines are met.

Execute all required steps in patient location and involve external field staff when

needed.

Gather essential information from patients during the initial contact, whenever

possible.

Ensure clarity and precision in all CUBS system documentation.

Foster a positive rapport with patients throughout the entire application process.

Evaluate the status and progress of applications.

Communicate with government agencies when necessary.

Pursue follow-ups on assigned accounts until all available options are exhausted in the

effort to secure patient benefits or until patients are approved for a program and billing

information is obtained.

Maintain good working relationships with State and Federal agencies.

Resolve accounts in a timely manner.

Meet daily productivity goals and objectives as assigned by management.

Maintain confidentiality of account information at all times.

Adhere to prescribed policies and procedures as outlined in the Employee Handbook

and the Employee Code of Conduct.

Maintain awareness of and actively participate in the Corporate Compliance Program.

Maintain a neat and orderly workstation.

Assist with other projects as assigned by management.

Uphold a strong commitment to business ethics, including confidentiality and data

privacy.

Maintain consistent performance to achieve predefined performance metrics.

Strictly adhere to compliance regulations and security policies.

Ensure compliance with all federal, state and local laws.

Expected/Key Results

Attain exceptional levels of Customer Satisfaction (CSAT), Net Promoter Scores (NPS),

and other relevant metrics.

Maintain strict compliance with regulatory requirements.

Achieve high-quality scores to ensure exceptional service.

Successfully meet the specific metrics defined for each process.

Adhere to process Standard Operating Procedures (SOPs).

Maintain schedule adherence to optimize workflow efficiency.

Qualifications

The qualifications listed below are representative of the background, knowledge, skill,

and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions of the job.

Education

High school diploma or equivalent required.

Previous customer service or Call Center experience is preferred.

Experience in medical coding or billing is preferred.

Competencies & Skills

Proficiency in PC usage and the ability to type at a rate of 30-40 words per minute.

Effective communication and collaboration skills with coworkers, patients, and

external agencies.

Consistent demonstration of courtesy and professionalism.

Self-motivated and capable of staying on task with minimal supervision.

Display initiative and creativity in fulfilling job responsibilities.

Strong organizational skills.

Ability to prioritize multiple tasks in a fast-paced work environment.

Reliable in completing tasks and follow-up activities.

Additional Qualifications

Ability to download 2-factor authentication application(s) on personal device, in

accordance with company and/or client requirements

Ability to pass a pre-employment background investigation based on client requirements,

including but not limited to, criminal history, motor vehicle report, work authorization

verification and medical screenings. The medical screenings may include one or more of

the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam,

color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza

and Covid-19.

Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to outdoor weather

conditions during travel, if applicable. For Remote Work from Home - must have a quiet,

private area to perform work.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands

and fingers to type, and use close vision to view and read from a computer screen and/or

electronic device. Must be able to occasionally stand and walk, climb stairs, and lift

4 Firstsource Solutions Limited | May 15, 2025

Firstsource is an Equal Employment Opportunity employer. All employment decisions are

based on valid job requirements, without regard to r ace, color, r eligion, s ex (including

pregnancy, gender identity and s exual orientation), national origin, age, disability, genetic

information, veteran status, or any other characteristic protected under federal, state or

local law.

Firstsource also takes Affirmative Action to ensure that protected veterans and qualified

disabled persons are introduced into our workforce and considered for employment and

advancement opportunities.

The statements above are intended to describe the general nature and level of work being

performed by people assigned to this job. Other duties may be assigned as needed. My

signature below indicates that I have received a copy of this job description.

Employee Name: _________________________________________

Employee Signature: ______________________________________

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

Place of Work

On-site

Requisition ID

24154

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