Customer Service Representative

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Overview

An 8-hour shift will be assigned between the hours of7am -7pm PST, Monday-Friday (subject to change per the business need)

Pay Rate: $15 per hour

Job Summary

Customer Service Representatives deliver exceptional support to both new and existing members and providers byassisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.

Key Roles and Responsibilities

Call Center environment- Work From Home

Handling a high volume of inbound calls for Healthcare Member and Provider inquiries

Maintain awareness of the way performance and actions affect members.

Web camera visibility

Schedule Flexibility

Qualifications & Experience

1 year Customer service experience

6 months Healthcare experience

1 year Call Center experience

Data entry experience

Must have a private workstation to perform your work

Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)

Must Haves

Ability to navigate multiple computer screens

Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

Must be reliable and punctual

Work effectively in a team environment

Work independently without constant supervision

Positive professional attitude

Detail-oriented

Computer literate

Strong reading comprehension and writing skills

Problem-solving skills.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

24485