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(USA) Freight Flow Associate-3
Sam's Club
ROCK HILL, SC
- $20 to $28 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
LINCOLN, NE
- $19 to $27 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added just now
SC
Freight Flow Associate - 2 PT 11/5 event
Sam's Club
WESLACO, TX
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
Freight Flow Associate
Sam's Club
QUINCY, IL
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
Freight Flow Associate 1 extra for 11/5
Sam's Club
WESLACO, TX
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
Freight Flow Associate
Sam's Club
QUINCY, IL
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
Tire & Battery Technician - Automotive
Sam's Club
ERIE, PA
- $19 to $27 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added just now
SC
(USA) Freight Flow Associate
Sam's Club
CUYAHOGA FALLS, OH
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
(USA) Tire & Battery Technician - Automotive part time
Sam's Club
FARGO, ND
- $20 to $28 USD / hour
- Part-time
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added just now
SC
Freight Flow Associate - FT (3) 11/5/26
Sam's Club
WESLACO, TX
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
(USA) Freight Flow Associate
Sam's Club
BLOOMINGTON, MN
- $21 to $29 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
WICHITA, KS
- $19 to $27 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added just now
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
CHEYENNE, WY
- $19 to $27 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added just now
W
(USA) Asset Protection Operations Coach
Walmart
SPARTANBURG, SC
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
Added just now
SC
(USA) Freight Flow Associate
Sam's Club
ST PETERSBURG, FL
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
(USA) Freight Flow Associate
Sam's Club
RAPID CITY, SD
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
(USA) Freight Flow Associate
Sam's Club
SHENANDOAH, TX
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added just now
SC
(USA) Freight Flow Associate
Sam's Club
ROUND ROCK, TX
- $20 to $28 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added 1 min ago
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
AUSTIN, TX
- $21 to $29 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 1 min ago
SC
Freight Flow Associate - FT
Sam's Club
KATY, TX
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added 1 min ago
W
(USA) Asset Protection Operations Coach
Walmart
TAMPA, FL
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
Added 2 mins ago
SC
(USA) Freight Flow Associate
Sam's Club
MORROW, GA
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added 2 mins ago
SC
Freight Flow Associate
Sam's Club
JONESBORO, AR
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added 2 mins ago
SC
(USA) Freight Flow Associate
Sam's Club
KOKOMO, IN
- $19 to $27 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…
Added 2 mins ago
SC
(USA) Freight Flow Associate
Sam's Club
NOVI, MI
- $20 to $28 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…

Firstsource

Call Quality Auditor

Louisville, KY, United States

$7.25 USD / hour

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Job details

Pay: $7.25 USD / hour
Posting language: English
Posted: Oct 19, 2026

Original job description

Experience Required

2 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Quality Auditor

Work location:Remote (Work from Home)

Sourcepoint, a Firstsource company, is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Be the difference - become part of the Firstsource family today!

Position Title: Quality Analyst - Contact Center

Position Purpose:

The primary objective of this role is to evaluate and enhance associate performance by ensuring compliance with quality standards and service level agreements, in alignment with Firstsource's core values. The Quality Analyst will be responsible for conducting audits, generating and analyzing quality reports, identifying performance trends, and acting as a liaison for internal teams and clients. This individual will serve as a subject matter expert in processing knowledge, quality metrics, and improvement initiatives for the assigned unit.

Key Responsibilities:

Conduct detailed analysis of individual, team, and organizational quality performance metrics.
Perform regular audits, side-by-sides, coaching sessions, and development meetings to support associate improvement.
Maintain a repository of internal quality data to track trends and guide performance enhancement strategies.
Collaborate with other Quality Analysts to share updates, support content development, and maintain training materials.
Stay informed on industry trends and best practices in quality and employee development.
Contribute to the evolution of quality initiatives, including expanding scope, refining scoring methodologies, and updating guidelines.
Serve as a primary point of contact for quality-related client communications and inquiries.
Perform additional duties as assigned.

Skills and Competencies:

Strong understanding of contact center operations and commitment to service excellence.
Demonstrated success in quality monitoring and performance improvement.
Skilled in identifying process inefficiencies and agent performance gaps.
Exceptional verbal, written, and presentation skills, including the ability to deliver feedback constructively and confidentially.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Effective in remote mentoring and coaching environments.

Qualifications:

Bachelor's degree in a related field (education, communication, business) or equivalent experience preferred.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) required.
2 years experience in an international contact center. Quality experience
2 years of healthcare experience.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

Place of Work

On-site

Requisition ID

23997

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