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(USA) Tire & Battery Technician - Automotive
Sam's Club
LINCOLN, NE
- $19 to $27 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added just now
W
(USA) GM Coach (Non-Complex) - WM, Management
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added just now
SC
(USA) Tire and Battery Center Team Leader
Sam's Club
HONOLULU, HI
- $24 to $32 USD / hour
…programs adheres to policies and is an advocate for the member the associate and the…
Added just now
SC
(USA) Produce Lead
Sam's Club
STERLING, VA
- $23 to $31 USD / hour
…adhering to policies and being an advocate for the member the associate and the company Works collaboratively with other team leaders to ensure the total club is meeting the members…
Added just now
SC
(USA) Produce Lead
Sam's Club
MEMPHIS, TN
- $21 to $29 USD / hour
…adhering to policies and being an advocate for the member the associate and the company Works collaboratively with other team leaders to ensure the total club is meeting the members…
Added just now
SC
Tire & Battery Technician - Automotive
Sam's Club
ERIE, PA
- $19 to $27 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added just now
W
Food & Consumables Coach
Walmart
CHELSEA, AL
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added just now
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(USA) Store Manager - Division 1/Neighborhood Market
Walmart
BENTONVILLE, AR
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
Added just now
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
EVANSTON, IL
- $20.5 to $28.5 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added just now
W
(USA) Coach/Ops Mgr Trainee
Walmart
GULF SHORES, AL
- $31.25 to $38.46 USD / hour
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added just now
SC
(USA) Tire & Battery Technician - Automotive part time
Sam's Club
FARGO, ND
- $20 to $28 USD / hour
- Part-time
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 1 min ago
W
Food & Consumables Coach
Walmart
LAURINBURG, NC
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
WICHITA, KS
- $19 to $27 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 1 min ago
W
(USA) Overnight Stocking Coach, Non-Complex
Walmart
DODGE CITY, KS
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
CHEYENNE, WY
- $19 to $27 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 1 min ago
W
(USA) Stocking 1 Coach, Non-Complex, Management
Walmart
ROANOKE, AL
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) Overnight Stocking Coach, Non-Complex
Walmart
WENTZVILLE, MO
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) Food & Consumables Coach
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) GM Coach (Non-Complex) - WM, Management
Walmart
WARRENTON, VA
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) Fashion Coach
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
…associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 1 min ago
W
(USA) Asset Protection Operations Coach
Walmart
SPARTANBURG, SC
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) Overnight Stocking Coach
Walmart
CHESTERFIELD, MO
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) Stocking 2 Coach, Non-Complex
Walmart
OAK PARK HEIGHTS, MN
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) GM Coach
Walmart
LOUISVILLE, KY
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 min ago
W
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart
COLUMBIA CITY, IN
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…

Firstsource

Call Quality Auditor

Louisville, KY, United States

$7.25 USD / hour

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Job details

Pay: $7.25 USD / hour
Posting language: English
Posted: Oct 19, 2026

Original job description

Experience Required

2 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Quality Auditor

Work location:Remote (Work from Home)

Sourcepoint, a Firstsource company, is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Be the difference - become part of the Firstsource family today!

Position Title: Quality Analyst - Contact Center

Position Purpose:

The primary objective of this role is to evaluate and enhance associate performance by ensuring compliance with quality standards and service level agreements, in alignment with Firstsource's core values. The Quality Analyst will be responsible for conducting audits, generating and analyzing quality reports, identifying performance trends, and acting as a liaison for internal teams and clients. This individual will serve as a subject matter expert in processing knowledge, quality metrics, and improvement initiatives for the assigned unit.

Key Responsibilities:

Conduct detailed analysis of individual, team, and organizational quality performance metrics.
Perform regular audits, side-by-sides, coaching sessions, and development meetings to support associate improvement.
Maintain a repository of internal quality data to track trends and guide performance enhancement strategies.
Collaborate with other Quality Analysts to share updates, support content development, and maintain training materials.
Stay informed on industry trends and best practices in quality and employee development.
Contribute to the evolution of quality initiatives, including expanding scope, refining scoring methodologies, and updating guidelines.
Serve as a primary point of contact for quality-related client communications and inquiries.
Perform additional duties as assigned.

Skills and Competencies:

Strong understanding of contact center operations and commitment to service excellence.
Demonstrated success in quality monitoring and performance improvement.
Skilled in identifying process inefficiencies and agent performance gaps.
Exceptional verbal, written, and presentation skills, including the ability to deliver feedback constructively and confidentially.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Effective in remote mentoring and coaching environments.

Qualifications:

Bachelor's degree in a related field (education, communication, business) or equivalent experience preferred.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) required.
2 years experience in an international contact center. Quality experience
2 years of healthcare experience.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

Place of Work

On-site

Requisition ID

23997

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