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Food & Consumables Coach
Walmart
LAURINBURG, NC
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
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(USA) Overnight Stocking Coach, Non-Complex
Walmart
DODGE CITY, KS
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
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(USA) Stocking 1 Coach, Non-Complex, Management
Walmart
ROANOKE, AL
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added just now
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(USA) Overnight Stocking Coach, Non-Complex
Walmart
WENTZVILLE, MO
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added just now
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(USA) Food & Consumables Coach
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
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(USA) GM Coach (Non-Complex) - WM, Management
Walmart
WARRENTON, VA
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
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(USA) Fashion Coach
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate…
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(USA) Asset Protection Operations Coach
Walmart
SPARTANBURG, SC
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added just now
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(USA) Overnight Stocking Coach
Walmart
CHESTERFIELD, MO
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added just now
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(USA) Stocking 2 Coach, Non-Complex
Walmart
OAK PARK HEIGHTS, MN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added just now
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(USA) GM Coach
Walmart
LOUISVILLE, KY
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart
COLUMBIA CITY, IN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 1 min ago
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Realty Project Coach - Store Remodeling
Walmart
COLUMBIA, SC · CHARLESTON, SC
- $60,000 to $110,000 USD / year
…teamwork looks like by resolving store leadership, supplier, and associate…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart
MARSHFIELD, WI
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex
Walmart
BLUFFTON, SC
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 1 min ago
W
(USA) Asset Protection Operations Coach
Walmart
TAMPA, FL
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 1 min ago
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(USA) Store Manager - Supercenter
Walmart
TAYLOR, MI
- $110,000 to $170,000 USD / year
…management teamand management and hourly associates in facility operations merchandising and company…
Added 1 min ago
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Realty Project Coach - Store Remodeling
Walmart
PITTSBURGH, PA
- $60,000 to $110,000 USD / year
…teamwork looks like by resolving store leadership, supplier, and associate…
Added 1 min ago
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Vision Center Manager
Walmart
SCOTTSBLUFF, NE
- $24.5 to $37.5 USD / hour
Oversees Vision Center operations by ensuring compliance with HIPAA, optical regulations, company policies, and safety protocols. Builds and maintains effective working relationships with…
Added 1 min ago
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(USA) Front End Coach, store 608 Midland Texas
Walmart
MIDLAND, TX
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex
Walmart
OCEANSIDE, CA
- $71,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 1 min ago
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Manager I, Asset Protection - All DC/FC
Walmart
BETHLEHEM, PA
- $73,500 to $106,500 USD / year
Business Acumen Possesses Knowledge of Business case development problemsolving techniques workflows and processes of the assigned business area To be able to carry out the following…
Added 1 min ago
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(USA) Vision Center Manager
Walmart
CARROLLTON, TX
- $24 to $37 USD / hour
Oversees Vision Center operations by ensuring compliance with HIPAA, optical regulations, company policies, and safety protocols. Builds and maintains effective working relationships with…
Added 2 mins ago
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Warehouse Associate - 2nd Shift (Sun-Thurs) | $500 Sign-On Bonus
Conversion
Grand Rapids, MI
- $21.5 USD / hour
As a Warehouse Associate, you will support daily warehouse operations by helping ensure products are accurately received, stored, staged, and prepared for delivery or customer pickup.…
Added 2 mins ago
Transportation Training Supervisor
Performance Food Group
TX
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…

Firstsource

Call Quality Auditor

Louisville, KY, United States

$7.25 USD / hour

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Job details

Pay: $7.25 USD / hour
Posting language: English
Posted: Oct 19, 2026

Original job description

Experience Required

2 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Quality Auditor

Work location:Remote (Work from Home)

Sourcepoint, a Firstsource company, is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Be the difference - become part of the Firstsource family today!

Position Title: Quality Analyst - Contact Center

Position Purpose:

The primary objective of this role is to evaluate and enhance associate performance by ensuring compliance with quality standards and service level agreements, in alignment with Firstsource's core values. The Quality Analyst will be responsible for conducting audits, generating and analyzing quality reports, identifying performance trends, and acting as a liaison for internal teams and clients. This individual will serve as a subject matter expert in processing knowledge, quality metrics, and improvement initiatives for the assigned unit.

Key Responsibilities:

Conduct detailed analysis of individual, team, and organizational quality performance metrics.
Perform regular audits, side-by-sides, coaching sessions, and development meetings to support associate improvement.
Maintain a repository of internal quality data to track trends and guide performance enhancement strategies.
Collaborate with other Quality Analysts to share updates, support content development, and maintain training materials.
Stay informed on industry trends and best practices in quality and employee development.
Contribute to the evolution of quality initiatives, including expanding scope, refining scoring methodologies, and updating guidelines.
Serve as a primary point of contact for quality-related client communications and inquiries.
Perform additional duties as assigned.

Skills and Competencies:

Strong understanding of contact center operations and commitment to service excellence.
Demonstrated success in quality monitoring and performance improvement.
Skilled in identifying process inefficiencies and agent performance gaps.
Exceptional verbal, written, and presentation skills, including the ability to deliver feedback constructively and confidentially.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Effective in remote mentoring and coaching environments.

Qualifications:

Bachelor's degree in a related field (education, communication, business) or equivalent experience preferred.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) required.
2 years experience in an international contact center. Quality experience
2 years of healthcare experience.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

Place of Work

On-site

Requisition ID

23997

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