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MC
Part Time Maintenance Assistant
MSL Community Management LLC
WA
- $22 to $25 USD / hour
- Part-time
Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living…
Added 3 mins ago
Operations Manager
24 Hour Fitness USA, LLC
Eastvale, CA
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 3 mins ago
Operations Manager
24 Hour Fitness USA, LLC
Cypress, CA
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 3 mins ago
Operations Manager
24 Hour Fitness USA, LLC
Pleasanton, CA
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 3 mins ago
Operations Manager
24 Hour Fitness USA, LLC
Livermore, CA
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 3 mins ago
Operations Manager
24 Hour Fitness USA, LLC
Pearl City, HI
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
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Operations Manager
24 Hour Fitness USA, LLC
Aurora, CO
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 3 mins ago
Operations Manager
24 Hour Fitness USA, LLC
Richmond, TX
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 5 mins ago
Apartment Maintenance Technician - Greenfield Estates
High Associates
Lancaster, PA
This is a Full-Time opportunity with the following schedule: Monday-Friday, 8:00 AM - 4:30 PM. Team members participate in a shared on-call rotation approximately every four weeks. On-call…
Added 5 mins ago
Operations Manager
24 Hour Fitness USA, LLC
San Ramon, CA
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 5 mins ago
Operations Manager
24 Hour Fitness USA, LLC
Irvine, CA
…through coaching, connection, and community. Join us and be part of a team that's changing lives every…
Added 6 mins ago
Retail Warehouse Associate
Best Buy
Estero, FL
…your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also…
Added 9 mins ago
Warehouse Associate- PM Recycler
Living Spaces Furniture LLC
CA
401(k) with Company match (full and part-time)
Added 9 mins ago
RN Medical Reviewer II - Palmetto GBA-13
Palmetto GBA
Remote, United States
…family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community.…
Added 12 mins ago
Ad Sales Representative Associate - Ad Agency Partner Manager
N3, LLC Company
United States
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative…
Added 12 mins ago
AI/ML Computational Science Associate Manager
Accenture LLP Company
United States
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience).
Added 12 mins ago
SO
Office Support Specialist II 2026-02703
State of Wyoming
Cheyenne, WY · WY
- $25.21 to $28.01 USD / hour
Reports time for executives weekly and vehicle mileage as necessary.
Added 13 mins ago
CO
Associate Veterinarian (Veterinarian)
City of Norfolk
Norfolk, VA
- $46.67 to $78.18 USD / hour
The Virginia Zoo is seeking a skilled and compassionate Associate Zoo Veterinarian to join our expanding animal health team. The growing department includes a Senior Director of Animal…
Added 13 mins ago
Human Resources Coordinator
Compass Group
Houston, TX
Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to…
Added 13 mins ago
CG
FOOD SERVICE WORKER (FULL TIME)
Compass Group
San Diego, CA
- $20.5 to $21 USD / hour
- Full-time
Both full-time and part-time positions offer the following benefits to associates:
Added 13 mins ago
CG
FOOD SERVICE WORKER (FULL TIME)
Compass Group
New York, NY
- $17 to $19 USD / hour
- Full-time
Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 13 mins ago
CG
BARISTA (FULL TIME)
Compass Group
New York, NY
- $20 to $25 USD / hour
- Full-time
Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 14 mins ago
WS
(USA) Store Manager - Supercenter
Wal-Mart Stores East, LP
TN
- $110,000 to $170,000 USD / year
…management teamand management and hourly associates in facility operations merchandising and company…
Added 14 mins ago
WS
(USA) Front End Coach
Wal-Mart Stores Texas, LL
TX
- $65,000 to $100,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 14 mins ago
WS
Front End Coach
Wal-Mart Stores East, LP
WI
- $65,000 to $100,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…

Firstsource

Call Quality Auditor

Louisville, KY, United States

$7.25 USD / hour

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Job details

Pay: $7.25 USD / hour
Posting language: English
Posted: Oct 19, 2026

Original job description

Experience Required

2 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Quality Auditor

Work location:Remote (Work from Home)

Sourcepoint, a Firstsource company, is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Be the difference - become part of the Firstsource family today!

Position Title: Quality Analyst - Contact Center

Position Purpose:

The primary objective of this role is to evaluate and enhance associate performance by ensuring compliance with quality standards and service level agreements, in alignment with Firstsource's core values. The Quality Analyst will be responsible for conducting audits, generating and analyzing quality reports, identifying performance trends, and acting as a liaison for internal teams and clients. This individual will serve as a subject matter expert in processing knowledge, quality metrics, and improvement initiatives for the assigned unit.

Key Responsibilities:

Conduct detailed analysis of individual, team, and organizational quality performance metrics.
Perform regular audits, side-by-sides, coaching sessions, and development meetings to support associate improvement.
Maintain a repository of internal quality data to track trends and guide performance enhancement strategies.
Collaborate with other Quality Analysts to share updates, support content development, and maintain training materials.
Stay informed on industry trends and best practices in quality and employee development.
Contribute to the evolution of quality initiatives, including expanding scope, refining scoring methodologies, and updating guidelines.
Serve as a primary point of contact for quality-related client communications and inquiries.
Perform additional duties as assigned.

Skills and Competencies:

Strong understanding of contact center operations and commitment to service excellence.
Demonstrated success in quality monitoring and performance improvement.
Skilled in identifying process inefficiencies and agent performance gaps.
Exceptional verbal, written, and presentation skills, including the ability to deliver feedback constructively and confidentially.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Effective in remote mentoring and coaching environments.

Qualifications:

Bachelor's degree in a related field (education, communication, business) or equivalent experience preferred.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) required.
2 years experience in an international contact center. Quality experience
2 years of healthcare experience.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

Place of Work

On-site

Requisition ID

23997

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