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HSE Manager
Rosendin Electric, Inc
United States
The HSE Manager I is a mid-level professional safety position. It is a field-based position and leads the implementation or Project Safety Plans, and oversight of health, safety, and…
Added 1 min ago
AH
RN Clinical Manager Full Time 10K Sign On Bonus
Aveanna Healthcare
Indianapolis, IN
- $90,000 to $100,000 USD / year
- Full-time
Ensures client compliance with federal/state regulations through policy and procedure administration to staff.
Added 1 min ago
PI
Senior Commercial Sales Operations Analyst
PTC Inc
Boston, MA
- $85,000 to $102,000 USD / year
Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our…
Added 1 min ago
Supervisor, Signal & Train Control Maintenance (Light Rail)
Regional Transportation District
United States
This position provides leadership and operational oversight for RTD’s signaling, train control, and Positive Train Control (PTC) systems. This role supervises maintenance personnel; ensures…
Added 2 mins ago
Group manager, Influencers (New York City or Seattle - U.S.)
Starbucks Coffee Company
WA · NY
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have…
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Whitehall, PA
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Whitehall, PA
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 3 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Salisbury, MD
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 3 mins ago
Construction Manager
Lowe's Companies, Inc.
Remote, United States
The primary purpose of this role is to successfully deliver assigned construction projects within the Program Director's portfolio. This includes responsibility for project planning, bid…
Added 3 mins ago
Store Manager
Lowe's Home Centers, LLC
Longview, WA
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Store Manager, this means:
Added 4 mins ago
TC
Maintenance Technician II - Desie
Thrive Communities
Burien, WA
- $24 to $25 USD / hour
Schedules and performs routine preventative maintenance on all appropriate equipment and tools as directed by Maintenance Supervisor and Community Manager.
Added 4 mins ago
Customer Focused Team Manager 3
Celestica International LP
Richardson, TX
Manager of a major Customer Focused team within a site. Leads all of the indirect functions necessary to execute the customer's business some or all of whom report directly to the role and…
Added 4 mins ago
Benefits Administrator
Shaw
Dalton, GA
Interpret plan documents and policies, e.g. eligibility guidelines, Federal & state regulations (ERISA, ACA, COBRA) to determine qualifications for enrollment periods
Added 4 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Fayetteville, NC
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 4 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Epping, NH
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 4 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Belleville, IL
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 4 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Augusta, ME
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 4 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Augusta, ME
- Full-time
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Added 4 mins ago
MST ASM
Lowe's Home Centers, LLC
NE
Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
Added 4 mins ago
Care Coordinator
Suvida Healthcare LLC
Phoenix, AZ
Perform clinical clerical tasks to support the Chronic Care Program and Transition of Care Programs
Added 4 mins ago
Governance Risk and Compliance Manager
South Dakota Board Of Regents
SD
Dakota State University is seeking a Governance, Risk and Compliance (GRC) Manager. This position provides leadership and accountability for DSU’s cybersecurity governance, risk,…
Added 4 mins ago
Certified Polysomnographic Tech - Sleep Lab
Saint Francis Hospital
Evanston, IL
…procedures, including but not limited to sleep data analysis and report generation, diagnostic polysomnograms, CPAP, Bi level and/or oxygen titration polysomnograms, and Multiple Sleep…
Added 5 mins ago
General Manager
CLS Living
Tucson, AZ
CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused…
Added 5 mins ago
AL
BAS/BMS Controls Engineer
Automated Logic Contracting Sv
Glen Allen, VA
- $64,500 to $129,500 USD / year
Professional Development: Training programs, certifications, and continuing education in BAS technologies and leadership.
Added 5 mins ago
CH
Store Manager in Training
CVS Health
Roanoke, VA
- $18.5 to $23.88 USD / hour
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

firstsourc

Supervisor - Operations

United States

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB DESCRIPTION

JOB SUMMARY

The Contact Center Supervisor provides supervision to the Customer Service Representatives, including primarily Customer Service Representatives. The employee is responsible for the implementation of training and development programs, quality indicators and performance evaluations for all the personnel under his/her supervision.

ESSENTIAL DUTIES

Supervise the functions of Call Center services ensuring that the protocols and procedures are followed as established.
Ensure provision of quality customer and user care and effective team performance to meet agency goals in accordance with philosophy, goals, policies, mission, and vision.
Motivate the personnel under his/her supervision, provides articles, and educational or reference material in operational areas to be used internally as reference and in the client education services (Internet, Fairs, Conferences, etc.).
Handle escalation calls and provide orientation on how to manage the escalated situation to avoid future escalation calls.
Monitor and calibrate calls to be aware of possible coaching, identify training and or re - training needs for the supervised group; provide feedback to manager and training department with the necessary facts.
Ensure that all information received by the customer and or the organization is available for the employees and that they are aware of it.
Discuss monitoring calls with employees, identify areas of opportu nity, strengths and provide alternatives to improve results using the necessary resources to assist the employee.
Plan, analyze, and monitor metrics and performance indicators result to comply with customers’ expectations.
Support administrative projects of Call Center.
Prepare and work with HR process improvement plans, when applicable.
Identify and develop personnel to manage additional responsibilities.
Prepare reports and presentations with regularity.
Identify for our customers, processes and scripts t hat do not comply the reality of the service for evaluation and modification.
Actively participate in employee contract termination, identifying policies and procedures violations, low performance, among other indicators, providing evidence and facts.
Conduct corrective discipline processes and behavioral modification techniques for personnel under his/ her supervision in the event of deviations from policies, procedures and practices establish ed in the organization.
Prepare objectives and complete performance evaluations (mid and year end) of the personnel under his/her supervision.
Define action plans to reduce quality and efficiency variations from goal standards.
Prepare and supervise the execution of the Performance Programs of each person under his/ her supervision.
Review and approve employee schedule, vacation program, leave of absence according to service needs, and stands in for unforeseen events such as absences or tardiness.
Participate in applicant ’s interviews and perform hiring decisions.
Lead, guide and coordinate the assigned team initiative, ensuring their motivation and a good working environment; and continuous meetings.
Ensure confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material.
Notify any expose of Protected Health Information to the supervisor immediately.
Comply with medullar & functional trainings; and all procedures established by regulatory agencies, contractual requirements and any applicable certification standards (including but not limited to URAC, among others).

REQUIREMENTS

Bachelor’s degree in Business, Social Sciences or Health Services Minimum of one (1) year of experience in supervision Two (2) year s of experience as Customer Service Representative Hands on experience working with Excel, Power Point, Office, among others Fully Bilingual (English and Spanish) Excellent communication skills (spoken, written and reading)

ESSENTIAL COMPETENCES

MATHEMATICS AND ANALYSIS System and reports domain; numeric results interpretation capacity, metrics and indicators to reach conclusions that will enable to offer leadership recommendations in order of effectively making decisions.
COMPUTER SKILLS This position requires computer and keyboard skills to facilitate analysis and data entry.
LEADERSHIP Capacity to influence and motivate employees in and out of your division, promoting interdisciplinary relationships; maintains future visions and can establish short and long - term goals; Demonstrate domain in empathy skills, emotion management, interpersonal relationships, and assertive communication.
PRIORITIES AND PROJECTS MANAGEMENT Possess planning, coordination and making decision skills; delegation, assignment distribution and progress tracking, reflecting consistence, quality and compliment standards in the organization.
C OMU NICA TION Excellent oral and written communication skills; active hearing; capacity to verbalize relevant information in a proactive, clear and professional form.
CUSTOMER SERVICE Ability to attend referred situations for an excellent customer service; solve emergencies and client needs in a proactive form demonstrating empathy and sense of urgency; able to receive retro - communication from intern and extern clients. Maintains emotions under control.
INTERPERSONAL RELATIONSHIPS Capable of maintaining a balance between team and individual responsibilities; demonstrate objectivity and open mind to other opinions; listens and communicates new ideas. Capable of promoting moral and group compromise with the goals and targets; support other efforts to success; maintain confidentiality.
BUSINESS ACUMEN Applicable understanding of the system of how a business achieves its goals and objective. Understanding of the levels that create and position a value proposition to customers and it drives profitability and shareholder value.

PHYSICAL JOB REQUIREM E NTS DISTRIBUTION OF

PHYSICAL EFFORTS

This job is mostly executed seating in a closed office or separate cubicle where the person uses the telephone, computer, and keyboard. This position requires availability to be on call (24 hours, 7 days a week) 75% Seating 25% Walking

WORKING ENVIRONMENT

He/she performs job duties in an office environment, with favorable noise levels, with adequate illumina tion and temperature. This job description is not intended to be all inclusive; could suffer changes or modifications at any moment. The employee may perform additional related duties to meet the business ongoing nee ds. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Vietnam era Veterans,

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