Jobs in the United States

25+ jobs

Save this search

Added just now
SO
BOARD EXECUTIVE DIRECTOR - 64007513
State of Florida
TALLAHASSEE, FL
- $79,000 to $81,500 USD / year
…offer productive feedback. We strive to maintain continued development through innovation, collaboration, accountability, responsiveness, and…
Added 1 min ago
Business Development Manager, Advertising
Expedia, Inc.
IL
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know…
Added 1 min ago
Head, Legal R&D External Partnering & IP Licensing
Haleon US Holdings LLC
NJ
The Head, Legal R&D External Partnering & IP Licensing is responsible for providing senior legal leadership for Haleon’s R&D partnering, external innovation, and intellectual property…
Added 1 min ago
Operations Manager
Default Brand
Mesquite, TX
Come join our team as an Operations Manager in Mesquite, TX
Added 1 min ago
DB
Retail Fulfillment Center Supervisor
Default Brand
Harlingen, TX
- $24 to $30 USD / hour
Summary: The Retail Fulfillment Center (RFC) Operations Supervisor leads and develops a team of Ashley Associates with focus on motivating, mentoring, and coaching the team to achieve the…
Added 1 min ago
PS
Physical Therapy Aide
PT Solutions Physical Therapy
Metairie, LA
- $14 to $15 USD / hour
…commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an…
Added 1 min ago
HS
Dietary Aide
Healthcare Services Group, Inc.
LEBANON, IN
- From $15 USD / hour
Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.
Added 1 min ago
Project Manager
STO Building Group
San Francisco, CA
…Contribute to company’s culture, mission and values through thought leadership and…
Added 2 mins ago
Electrical Controls Engineer
Hendersonville, NC
We are looking for an experienced and driven Electrical Controls Engineer to participate in the design, development, and optimization of advanced control systems for our industrial…
Added 2 mins ago
Rigging Superintendent
Bechtel Corporation
Pecos, TX
The Rigging Field Superintendent provides onsite leadership for all Crane & Rigging related construction activities primarily focused on the project’s simple cycle gas turbine plants,…
Added 2 mins ago
SS
Team Member
Simple Staffing
Dallas, TX
- $14 to $16 USD / hour
Team Members are encouraged to pursue ongoing development through coaching, cross-training, and opportunities to take on additional responsibilities. Team Members who demonstrate consistent…
Added 2 mins ago
Senior IT Program Manager
Qualtrics
Seattle, WA
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
Added 2 mins ago
Special Operations Cognitive Enhancement Practitioner (Coronado, CA)
KBR
Coronado, CA
…people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added…
Added 2 mins ago
Director, Operations
Aligned Data Centers, LLC
Conesville, OH
Provides senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service…
Added 3 mins ago
Training Development Specialist Exempt
Phoenix Defense
Fort Carson, CO
The TRAINING DEVELOPMENT SPECIALIST position will be on the W-TRS (Warfighter Training and Readiness Solutions) contract, for the Strategic Range Program (SRP)/Digital Range Training System…
Added 3 mins ago
Senior Manager, Test Engineering
Anduril Industries
McHenry, MS
…of buildings and includes facilities focused on research and development, case preparation, and solid rocket fuel manufacturing. RMS is made of multiple teams including Development…
Added 3 mins ago
NY
Animal Facility Manager
New York State Psychiatry Institute
New York, NY
- $116,994 to $139,388 USD / year
…New York State Psychiatric Institute (NYSPI). The animal care program has been accredited by AAALAC International since 1987. At present, the program houses only rodents and occupies…
Added 3 mins ago
VH
Staff Psychologist
Veterans Health Administration
Ann Arbor, MI
- $85,989 to $159,327 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
VH
Senior Social Worker
Veterans Health Administration
New Bedford, MA · Hooksett, NH · Providence, RI · Rocky Hill, CT · Ewing, NJ · Watertown, NY · Harrisburg, PA · Egg Harbor Township, NJ · Roanoke, VA · Springvale, ME · Norfolk, VA
- $106,895 to $138,967 USD / year
Care Coordination: Communicates routinely with inter-professional team members and leadership to communicate about program and patient issues for in-depth problem solving, while…
Added 3 mins ago
VH
Advanced Practice Nurse (CNP)
Veterans Health Administration
Myrtle Beach, SC
- $129,158 to $187,234 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Senior Licensed Professional Mental Health Counselor
Veterans Health Administration
Hooksett, NH · Harrisburg, PA · Egg Harbor Township, NJ · New Bedford, MA · Watertown, NY · Rocky Hill, CT · Ewing, NJ · Providence, RI · Norfolk, VA · Roanoke, VA · Springvale, ME
- $89,508 to $116,362 USD / year
Care Coordination: Communicates routinely with inter-professional team members and leadership to communicate about program and patient issues for in-depth problem solving, while…
Added 3 mins ago
VH
Marriage and Family Therapist (Advanced)
Veterans Health Administration
Rocky Hill, CT · Egg Harbor Township, NJ · New Bedford, MA · Hooksett, NH · Harrisburg, PA · Ewing, NJ · Watertown, NY · Providence, RI · Roanoke, VA · Springvale, ME · Norfolk, VA
- $89,508 to $116,362 USD / year
Care Coordination: Communicates routinely with inter-professional team members and leadership to communicate about program and patient issues for in-depth problem solving, while…
Added 3 mins ago
VH
Registered Nurse - Community Living Center
Veterans Health Administration
Aspinwall, PA
- $71,798 to $147,862 USD / year
…improvement and outcomes utilization consultation. Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. Provides peers with…
Added 3 mins ago
VH
Physician - Supervisory Ophthalmologist w/Recruitment-Relocation Incentive may be authorized/EDRP
Veterans Health Administration
Amarillo, TX
- $200,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP).
Added 3 mins ago
President & CEO
Jacksonville Housing Authority
Jacksonville, FL
Plans, organizes, and directs a comprehensive program of public housing administration and development, neighborhood revitalization, Section 8, affordable housing, and neighborhood…

firstsourc

Supervisor - Operations

United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB DESCRIPTION

JOB SUMMARY

The Contact Center Supervisor provides supervision to the Customer Service Representatives, including primarily Customer Service Representatives. The employee is responsible for the implementation of training and development programs, quality indicators and performance evaluations for all the personnel under his/her supervision.

ESSENTIAL DUTIES

Supervise the functions of Call Center services ensuring that the protocols and procedures are followed as established.
Ensure provision of quality customer and user care and effective team performance to meet agency goals in accordance with philosophy, goals, policies, mission, and vision.
Motivate the personnel under his/her supervision, provides articles, and educational or reference material in operational areas to be used internally as reference and in the client education services (Internet, Fairs, Conferences, etc.).
Handle escalation calls and provide orientation on how to manage the escalated situation to avoid future escalation calls.
Monitor and calibrate calls to be aware of possible coaching, identify training and or re - training needs for the supervised group; provide feedback to manager and training department with the necessary facts.
Ensure that all information received by the customer and or the organization is available for the employees and that they are aware of it.
Discuss monitoring calls with employees, identify areas of opportu nity, strengths and provide alternatives to improve results using the necessary resources to assist the employee.
Plan, analyze, and monitor metrics and performance indicators result to comply with customers’ expectations.
Support administrative projects of Call Center.
Prepare and work with HR process improvement plans, when applicable.
Identify and develop personnel to manage additional responsibilities.
Prepare reports and presentations with regularity.
Identify for our customers, processes and scripts t hat do not comply the reality of the service for evaluation and modification.
Actively participate in employee contract termination, identifying policies and procedures violations, low performance, among other indicators, providing evidence and facts.
Conduct corrective discipline processes and behavioral modification techniques for personnel under his/ her supervision in the event of deviations from policies, procedures and practices establish ed in the organization.
Prepare objectives and complete performance evaluations (mid and year end) of the personnel under his/her supervision.
Define action plans to reduce quality and efficiency variations from goal standards.
Prepare and supervise the execution of the Performance Programs of each person under his/ her supervision.
Review and approve employee schedule, vacation program, leave of absence according to service needs, and stands in for unforeseen events such as absences or tardiness.
Participate in applicant ’s interviews and perform hiring decisions.
Lead, guide and coordinate the assigned team initiative, ensuring their motivation and a good working environment; and continuous meetings.
Ensure confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material.
Notify any expose of Protected Health Information to the supervisor immediately.
Comply with medullar & functional trainings; and all procedures established by regulatory agencies, contractual requirements and any applicable certification standards (including but not limited to URAC, among others).

REQUIREMENTS

Bachelor’s degree in Business, Social Sciences or Health Services Minimum of one (1) year of experience in supervision Two (2) year s of experience as Customer Service Representative Hands on experience working with Excel, Power Point, Office, among others Fully Bilingual (English and Spanish) Excellent communication skills (spoken, written and reading)

ESSENTIAL COMPETENCES

MATHEMATICS AND ANALYSIS System and reports domain; numeric results interpretation capacity, metrics and indicators to reach conclusions that will enable to offer leadership recommendations in order of effectively making decisions.
COMPUTER SKILLS This position requires computer and keyboard skills to facilitate analysis and data entry.
LEADERSHIP Capacity to influence and motivate employees in and out of your division, promoting interdisciplinary relationships; maintains future visions and can establish short and long - term goals; Demonstrate domain in empathy skills, emotion management, interpersonal relationships, and assertive communication.
PRIORITIES AND PROJECTS MANAGEMENT Possess planning, coordination and making decision skills; delegation, assignment distribution and progress tracking, reflecting consistence, quality and compliment standards in the organization.
C OMU NICA TION Excellent oral and written communication skills; active hearing; capacity to verbalize relevant information in a proactive, clear and professional form.
CUSTOMER SERVICE Ability to attend referred situations for an excellent customer service; solve emergencies and client needs in a proactive form demonstrating empathy and sense of urgency; able to receive retro - communication from intern and extern clients. Maintains emotions under control.
INTERPERSONAL RELATIONSHIPS Capable of maintaining a balance between team and individual responsibilities; demonstrate objectivity and open mind to other opinions; listens and communicates new ideas. Capable of promoting moral and group compromise with the goals and targets; support other efforts to success; maintain confidentiality.
BUSINESS ACUMEN Applicable understanding of the system of how a business achieves its goals and objective. Understanding of the levels that create and position a value proposition to customers and it drives profitability and shareholder value.

PHYSICAL JOB REQUIREM E NTS DISTRIBUTION OF

PHYSICAL EFFORTS

This job is mostly executed seating in a closed office or separate cubicle where the person uses the telephone, computer, and keyboard. This position requires availability to be on call (24 hours, 7 days a week) 75% Seating 25% Walking

WORKING ENVIRONMENT

He/she performs job duties in an office environment, with favorable noise levels, with adequate illumina tion and temperature. This job description is not intended to be all inclusive; could suffer changes or modifications at any moment. The employee may perform additional related duties to meet the business ongoing nee ds. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Vietnam era Veterans,

Apply About employer

Report this job