Jobs in the United States

25+ jobs

Save this search

Added just now
OH
Customer Service Supervisor (Housing Information Hub)
Opportunity Home San Antonio
San Antonio, TX
- $62,653.5 USD / year
The Customer Service Supervisor exercises independent judgment in the performance of client service duties. This is an entry-level management position that is responsible for assisting with…
Added just now
Home Health Physical Therapist Assistant
CenterWell
Little Rock, AR
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 1 min ago
Manager, Medicaid Operations
IQVIA INC (US10)
Milwaukee, WI
The Manager, Medicaid Operations provides leadership, oversight, and strategic direction for Medicaid Managed Services engagements, serving as the primary point of accountability for…
Added 1 min ago
Labs Project Manager
Thermo Fisher Scientific
KY
We are seeking a Project Manager, Labs to lead and coordinate central laboratory activities across clinical trial programs. This is a high-impact role requiring strong operational…
Added 2 mins ago
VO
Adolfo - AOD Counselor
Volunteers of America Northern California & Northern Nevada, Inc.
Mather, CA
- $43 USD / hour
Provide monthly client statistical and status reports as instructed by Manager and by the second day of each month.
Added 2 mins ago
Senior Manager, Propulsion Test, Launch and Recovery
The Boeing Company
Kennedy Space Center, FL
The Senior Manager, Propulsion Test, Launch and Recovery aligns within the SI&WS Production, Test and Launch Engineering Capability and deployed within the ESG program at KSC. This position…
Added 4 mins ago
Licensed Vocational Nurse/ LVN, Home Health
AccentCare, Inc.
Temple, TX
Re-evaluates client’s nursing needs and reports findings to Case Manager.
Added 4 mins ago
AI
Licensed Practical Nurse / LPN, Home Health
AccentCare, Inc.
Bala Cynwyd, PA
- $74,880 to $83,200 USD / year
Re-evaluates client’s nursing needs and reports findings to Case Manager.
Added 4 mins ago
Licensed Vocational Nurse/ LVN, Home Health
AccentCare, Inc.
Humble, TX
Re-evaluates client’s nursing needs and reports findings to Case Manager.
Added 4 mins ago
LVN/LPN Licensed Vocational Nurse, Home Health
AccentCare, Inc.
San Marcos, CA
Re-evaluates client’s nursing needs and reports findings to Case Manager.
Added 5 mins ago
Facility Manager
Aligned Data Centers, LLC
United States
As part of our exciting growth, we are searching for a Facility Manager to join our leadership team.
Added 5 mins ago
Territory Sales Lead (Great Lakes)
Wavetronix
Ann Arbor, MI
Wavetronix, the global leader in radar-based vehicle detection technologies, is seeking a full-time Sales Manager for the Great Lakes Territory. This role is responsible for identifying…
Added 5 mins ago
CC
Assistant Store Manager (Bilingual)
Community Choice Financial Family of Brands
Fort Worth, TX
- $16 USD / hour
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in…
Added 6 mins ago
2L
Leasing Manager (San Leandro)
2B Living, Inc.
San Leando, CA
- $27 to $30 USD / hour
…and Row Together to create thriving communities. As a Leasing Manager (LM) based at our San Leandro office, you’ll play a vital role in driving occupancy and revenue across our East Bay…
Added 6 mins ago
Manager, Marketing Partnerships
Vicar Operating, Inc. dba VCA
Los Angeles, CA
The Manager of Marketing Partnerships is responsible for the day-to-day coordination, execution, and operational management of VCA’s strategic external partnerships, broader marketing…
Added 7 mins ago
Senior Project Manager - Data Center
MasTec Utility Services
Boling, TX
The Project Manager for our Data Center projects is responsible for initiating, planning, executing, controlling, and evaluating construction projects in accordance with scope, budget, and…
Added 8 mins ago
DI
Event Manager
Dentsu International Americas, LLC
NY
- $82,800 to $87,000 USD / year
The Event Manager plans and executes dentsu's corporate events, client experiences and industry moments within the Global Events team. This is an individual contributor role based in New…
Added 8 mins ago
Social Worker III (78385)
CRESCENTCARE
New Orleans, LA
Responsible for ensuring clarity on program expectations and standards, including but not limited to record keeping and documentation, behavioral expectations, work quality and productivity…
Added 9 mins ago
Director, National Segment - Sales Strategy & Operations
Visa U.S.A. Inc.
Wilmington, DE
…Weekly staff), internal events (NAMK, sales workshops etc), client events, and segment execution. The role delivers support across a complex sales organization, reducing the operational…
Added 10 mins ago
SS
Account Manager- Energy Downstream (Refining & Chemicals)
Strategic Staffing Solutions
Houston, TX
- $50,000 USD / year
…clients, a Fortune 50 integrated energy company. This Account Manager will own our relationship with the client's refining and chemicals business at sites in Texas, California, Mississippi…
Added 10 mins ago
SS
Account Manager, Energy Upstream (Oil & Gas)
Strategic Staffing Solutions
Houston, TX
- $50,000 USD / year
…clients, a Fortune 50 integrated energy company. This Account Manager will own our relationship with the client's US upstream business in the Permian Basin, the Gulf of America, the DJ…
Added 10 mins ago
Manufacturing Electrical Engineer
SEDAA
Plano, TX
Added 10 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
AECOM is seeking a Senior Manager, Smart Buildings & Connected Environments to lead the development and delivery of technology-enabled building and workplace solutions across strategic…
Added 10 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
AECOM is seeking a Senior Manager, Smart Buildings & Connected Environments to lead the development and delivery of technology-enabled building and workplace solutions across strategic…
Added 10 mins ago
A
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Remote, United States
- $150,000 to $185,000 USD / year
AECOM is seeking a Senior Manager, Smart Buildings & Connected Environments to lead the development and delivery of technology-enabled building and workplace solutions across strategic…

firstsourc

Supervisor - Operations

United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB DESCRIPTION

JOB SUMMARY

The Contact Center Supervisor provides supervision to the Customer Service Representatives, including primarily Customer Service Representatives. The employee is responsible for the implementation of training and development programs, quality indicators and performance evaluations for all the personnel under his/her supervision.

ESSENTIAL DUTIES

Supervise the functions of Call Center services ensuring that the protocols and procedures are followed as established.
Ensure provision of quality customer and user care and effective team performance to meet agency goals in accordance with philosophy, goals, policies, mission, and vision.
Motivate the personnel under his/her supervision, provides articles, and educational or reference material in operational areas to be used internally as reference and in the client education services (Internet, Fairs, Conferences, etc.).
Handle escalation calls and provide orientation on how to manage the escalated situation to avoid future escalation calls.
Monitor and calibrate calls to be aware of possible coaching, identify training and or re - training needs for the supervised group; provide feedback to manager and training department with the necessary facts.
Ensure that all information received by the customer and or the organization is available for the employees and that they are aware of it.
Discuss monitoring calls with employees, identify areas of opportu nity, strengths and provide alternatives to improve results using the necessary resources to assist the employee.
Plan, analyze, and monitor metrics and performance indicators result to comply with customers’ expectations.
Support administrative projects of Call Center.
Prepare and work with HR process improvement plans, when applicable.
Identify and develop personnel to manage additional responsibilities.
Prepare reports and presentations with regularity.
Identify for our customers, processes and scripts t hat do not comply the reality of the service for evaluation and modification.
Actively participate in employee contract termination, identifying policies and procedures violations, low performance, among other indicators, providing evidence and facts.
Conduct corrective discipline processes and behavioral modification techniques for personnel under his/ her supervision in the event of deviations from policies, procedures and practices establish ed in the organization.
Prepare objectives and complete performance evaluations (mid and year end) of the personnel under his/her supervision.
Define action plans to reduce quality and efficiency variations from goal standards.
Prepare and supervise the execution of the Performance Programs of each person under his/ her supervision.
Review and approve employee schedule, vacation program, leave of absence according to service needs, and stands in for unforeseen events such as absences or tardiness.
Participate in applicant ’s interviews and perform hiring decisions.
Lead, guide and coordinate the assigned team initiative, ensuring their motivation and a good working environment; and continuous meetings.
Ensure confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material.
Notify any expose of Protected Health Information to the supervisor immediately.
Comply with medullar & functional trainings; and all procedures established by regulatory agencies, contractual requirements and any applicable certification standards (including but not limited to URAC, among others).

REQUIREMENTS

Bachelor’s degree in Business, Social Sciences or Health Services Minimum of one (1) year of experience in supervision Two (2) year s of experience as Customer Service Representative Hands on experience working with Excel, Power Point, Office, among others Fully Bilingual (English and Spanish) Excellent communication skills (spoken, written and reading)

ESSENTIAL COMPETENCES

MATHEMATICS AND ANALYSIS System and reports domain; numeric results interpretation capacity, metrics and indicators to reach conclusions that will enable to offer leadership recommendations in order of effectively making decisions.
COMPUTER SKILLS This position requires computer and keyboard skills to facilitate analysis and data entry.
LEADERSHIP Capacity to influence and motivate employees in and out of your division, promoting interdisciplinary relationships; maintains future visions and can establish short and long - term goals; Demonstrate domain in empathy skills, emotion management, interpersonal relationships, and assertive communication.
PRIORITIES AND PROJECTS MANAGEMENT Possess planning, coordination and making decision skills; delegation, assignment distribution and progress tracking, reflecting consistence, quality and compliment standards in the organization.
C OMU NICA TION Excellent oral and written communication skills; active hearing; capacity to verbalize relevant information in a proactive, clear and professional form.
CUSTOMER SERVICE Ability to attend referred situations for an excellent customer service; solve emergencies and client needs in a proactive form demonstrating empathy and sense of urgency; able to receive retro - communication from intern and extern clients. Maintains emotions under control.
INTERPERSONAL RELATIONSHIPS Capable of maintaining a balance between team and individual responsibilities; demonstrate objectivity and open mind to other opinions; listens and communicates new ideas. Capable of promoting moral and group compromise with the goals and targets; support other efforts to success; maintain confidentiality.
BUSINESS ACUMEN Applicable understanding of the system of how a business achieves its goals and objective. Understanding of the levels that create and position a value proposition to customers and it drives profitability and shareholder value.

PHYSICAL JOB REQUIREM E NTS DISTRIBUTION OF

PHYSICAL EFFORTS

This job is mostly executed seating in a closed office or separate cubicle where the person uses the telephone, computer, and keyboard. This position requires availability to be on call (24 hours, 7 days a week) 75% Seating 25% Walking

WORKING ENVIRONMENT

He/she performs job duties in an office environment, with favorable noise levels, with adequate illumina tion and temperature. This job description is not intended to be all inclusive; could suffer changes or modifications at any moment. The employee may perform additional related duties to meet the business ongoing nee ds. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Vietnam era Veterans,

Apply About employer

Report this job