Patient Financial Advocate

Job Title: Patient Financial Advocate (Associate) Location: Louisville, Louisville (Volume Provider) At Wellington Regional Medical Center, Wellington, FL

Job Summary:

The Patient Financial Advocate (Associate) plays a crucial role in assisting patients with their Medicaid enrollment process. This position requires a deep understanding of Medicaid policies and procedures to ensure that patients receive the financial assistance they need. The ideal candidate will be empathetic, detail-oriented, and possess strong communication skills to effectively guide patients through the enrollment process.

Responsibilities:

• Assist patients in understanding their Medicaid options and eligibility requirements.
• Guide patients through the Medicaid enrollment process, ensuring all necessary documentation is completed accurately and submitted on time.
• Maintain up-to-date knowledge of Medicaid policies, procedures, and changes to ensure compliance and provide accurate information to patients.
• Act as a liaison between patients and Medicaid agencies, addressing any questions or concerns that may arise during the enrollment process.
• Provide education and resources to patients regarding their financial options and available assistance programs.
• Document all patient interactions and maintain accurate records in accordance with company policies and regulations.
• Collaborate with healthcare providers and other stakeholders to facilitate a smooth enrollment process for patients.
• Participate in training and development opportunities to enhance knowledge of Medicaid and improve advocacy skills.

Mandatory Skills:

• Strong knowledge of Medicaid enrollment processes and requirements.
• Excellent communication and interpersonal skills, with the ability to empathize with patients.
• Detail-oriented with strong organizational skills to manage multiple cases effectively.
• Proficient in using computer systems and software for documentation and record-keeping.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience in a healthcare or financial advocacy role.
• Familiarity with other health insurance programs and financial assistance options.
• Knowledge of healthcare regulations and compliance standards.
• Ability to speak multiple languages is a plus.

Qualifications:

• Bachelor's degree in healthcare administration, social work, finance, or a related field preferred.
• Minimum of 1-2 years of experience in Medicaid enrollment or a related field.
• Certification in patient advocacy or related areas is a plus.
• Strong problem-solving skills and the ability to navigate complex situations.

If you are passionate about helping patients navigate their financial options and possess the required Medicaid enrollment knowledge, we encourage you to apply for the Patient Financial Advocate (Associate) position.