Jobs in the United States

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Merchandise Manager
Ulta Beauty, Inc.
Winter Park, FL
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added just now
Seasonal Task Associate
Ulta Beauty, Inc.
Hurst, TX
…completing tasks as assigned. They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on performance (operational metrics), people (peers and guests), and…
Added just now
Oncology Account Manager
Polaris Pharmacy Services
Remote, United States
Support referral processing: Work directly with oncology office staff to collect the paperwork needed to process referrals, including prescriptions, clinical notes, insurance information,…
Added 1 min ago
Nuuly Creative Operations Manager
Nuuly
Philadelphia, PA
Nuuly is looking for a Creative Operations Manager to lead project management for our always-on and seasonal marketing and merchandising work. You will keep a high volume of…
Added 1 min ago
Outpatient Scheduler-8111
Kingman Regional Medical
Kingman, AZ
Reports to: Outpatient Scheduling Manager Exempt Status: ☐ Yes ☒ No
Added 1 min ago
GNOC Supervisor
Peraton
San Antonio, TX
…response to service interruptions impacting global healthcare…
Added 1 min ago
Assistant Transportation Manager
Gordon Food Service, Inc.
Durham, NC
Gordon Food Service delivers daily to restaurants, healthcare operations, and schools so our customers depend on us- and we depend on our transportation team for excellence! Join our team…
Added 1 min ago
Project Controls Manager
Bechtel
United States
…from initial planning and investment, through start-up and…
Added 2 mins ago
Finance Analyst
Sherwin-Williams
Cleveland, OH
Assist the Finance Manager(s) in the development of the Annual Operating Budget(s) for CTS.
Added 2 mins ago
SI
Team Members
Stop In
Wirtz, VA
- From $13 USD / hour
Operate the cash register, handle cash, provide correct change, credit card payments and process sales transactions accurately and securely.
Added 2 mins ago
SI
Store Shift Lead
Stop In
Roanoke, VA
- From $14.5 USD / hour
The Store Shift Lead will oversee and manage the daily operations of our convenience store during assigned shifts. Store Shift Lead will be responsible for ensuring smooth store operations,…
Added 2 mins ago
SI
Food Service Cook
Stop In
Roanoke, VA
- From $13.5 USD / hour
Work collaboratively with other kitchen staff, including food preparers and cashiers, to ensure smooth kitchen operations and customer satisfaction.
Added 2 mins ago
JK
Team Members
Joe's Kwik Mart
Beachwood, OH
- From $13 USD / hour
Operate the cash register, handle cash, provide correct change, credit card payments and process sales transactions accurately and securely.
Added 2 mins ago
KA
Fueler / Cleaner - Barstow
Keolis America, Inc.
Barstow, CA
- $20.79 USD / hour
Any fleet damage documented and communicated to the manager.
Added 2 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Clearwater, FL
Responsible for overseeing the development, operations and maintenance of data warehouse environment, including organizational balance and system coherency between front-end desktop/client…
Added 3 mins ago
II
Field Survey Manager
IEA Infrastructure and Energy Alternatives
Maroa, IL
- $102,000 to $115,000 USD / year
Partner with Survey leadership to obtain necessary permits and approvals for surveying operations
Added 3 mins ago
Project Manager II
Montefiore Medical Center
United States
The Project Manager I is responsible for the evaluation and analysis of data to assess performance gaps across registration, front desk operations, and patient-facing services. The role…
Added 3 mins ago
Personal Dining Server
The Newbury Boston
Boston, MA
Successful completion any required training/certification process.
Added 3 mins ago
Project-Based FRC Program Assistant
CCRC Child Care Resource Center
United States
Process fiscal documents (i.e., purchase requisitions, check requests, expense reports) for the site under the direction of the Site Manager.
Added 3 mins ago
Marketing & Creative Operations Manager
Kikoff
San Francisco, CA
Kikoff is looking for a Marketing & Creative Operations Manager to help our creative team deliver more impactful work through better resourcing, workflow improvements, and automation.
Added 3 mins ago
Sales Manager
US LBM Service Co
York, PA
The Sales Manager leads a sales team to achieve revenue and profitability goals for assigned locations. This person is responsible for executing sales strategies, managing customer…
Added 3 mins ago
2nd Shift Sr. Repair Supervisor
CTDI
Haslet, TX
…CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees…
Added 3 mins ago
Supply Chain Rep
Western Midstream
Longmont, CO
This position will be located in Longmont, CO as a member of the Supply Chain Management (SCM) group supporting Western Midstream’s Operations and Inventory Management teams.
Added 3 mins ago
T
Customer Service Manager
ThriftBooks
Dallas, TX
- $53,000 to $55,000 USD / year
As a Customer Service Manager, you will manage a team of Customer Service Representatives, all dedicated to serving our customer base through email, voice, chat, and social channels. Our…
Added 4 mins ago
Executive Chef
Universal Weather and Aviation
Park Ridge, IL
The Executive Chef is responsible for managing the culinary and kitchen operations staff, and the overall compliance with HACCP, Food Safety and ACES specifications associated with Air…

firstsourc

Assistant Manager - Operations

United States

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Job details

Apply by: Dec 1, 2026
Experience: Requires a minimum of 4 years of experience in a call center environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Assistant Manager-Call Center About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, Puerto Rico, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Responsibilities:

Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Ensures adequate phone coverage including making decisions regarding scheduling changes.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
Serves as an escalation point for resolving the most difficult customer issues.
Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
Provides coaching and mentoring to contact center supervisors and team leaders and occasionally to customer service representatives.
Approves and implements streamlining opportunities and process improvements.
Coordinates customer service activities with other internal functions.
Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
May serve as a backup to more senior customer service management in their absence.

Qualifications & Requirements:

High school diploma or equivalent required. Associate or bachelor’s degree preferred.
Requires a minimum of 4 years of experience in a call center environment.
Requires 2 or more years supervisory or team leadership experience.
Demonstrates competence and mentorship of entry level supervisors in the areas of problem solving, change management, strategic thinking and leadership.
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills .
Ability to lead and manage large teams effectively.
Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software.
Demonstrated problem-solving and decision-making skills.
Demonstrated analytic and root cause analysis skills for process improvement initiatives.
Demonstrates effective people skills and sensitivities when dealing with others
General skills in MS Office and other standard software applications required to perform the job duties.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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