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Senior Project Manager
natgridProd
Northboro, MA
…project objectives. This role offers the opportunity to mentor Associate Project Managers and grow into more senior leadership roles based on performance and…
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TA
Hiring Event: Warehouse Associate and CDL Drivers
Turtle and Hughes
Franklin Township, NJ
- $20 to $26 USD / hour
Whether you're interested in warehouse operations or professional driving, Turtle offers stable union careers, competitive pay, outstanding benefits, and opportunities for long-term growth.
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EC
Guest Service Associate
EWC Corporate LLC
Colorado Springs, CO
- $15.5 USD / hour
As a Guest Sales Associate, you’ll shape each guest’s experience from start to finish, while playing a key role in driving center sales. Through thoughtful conversations and personalized…
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STORE MANAGER
Roses
Columbia, SC
…Vice-President, you will contact the Senior Vice-President of Store…
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RB
Compliance Officer II
Riverview Bank
Vancouver, WA
- $36 to $48 USD / hour
…Applies judgment in interpreting how regulations impact bank…
Added 1 min ago
DB
Inventory Specialist (2nd Shift)
Default Brand
Tupelo, MS
- $19 to $23 USD / hour
…maintaining accurate inventory levels, ensuring efficient warehouse operations, and supporting our commitment to delivering quality furniture to our customers. This role monitors inventory…
Added 1 min ago
CUI-WAREHOUSE ASSOCIATE
JHB-CUI
Nashville, TN
CUI Cable Services is looking for a dependable, hardworking, and safety-focused Warehouse Associate to join our growing operations team. This is more than a warehouse job - it's an…
Added 1 min ago
Assistant Store Manager - Famous Footwear
Famous Footwear
COLORADO SPRINGS, CO
Ace Retail Operations & Support Staffing Levels: You’ll know retail operational fundamentals like the back of your hand and put in the work so the store runs like a tightly laced sneaker.…
Added 1 min ago
Deals Delivering Deal Value HR Due Diligence Senior Associate
PWC US
NY-New York, NY · CA-Los Angeles, CA · GA-Atlanta, GA · IL-Chicago, IL · DC-Washington, DC · MA-Boston, MA · TX-Dallas, TX · CA-San Francisco, CA · PA-Philadelphia, PA
As a Deals Delivering Deal Value HR Due Diligence Senior Associate you will support people-focused diligence for transactions, helping clients assess workforce implications, identify key HR…
Added 1 min ago
Associate Veterinarian
Alliance Animal Health
Pender, NE
Associate Mixed Animal Veterinarian – Bovine Focus
Added 2 mins ago
Operations Supervisor
Woodbury Corporation
Grand Island, NE
The Operations Supervisor helps support the success of each department in our hotel and ensures that guest satisfaction and product quality standards are met. They will manage all areas of…
Added 2 mins ago
Operations Manager, DC
ALO
Las Vegas, NV
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited…
Added 2 mins ago
Distribution Center Operations Manager
HD Supply
Kent, WA
Lead the operation of a Distribution Center in support of company goals. Provide input and feedback on all operations processes and results to DC Manager. Responsible for providing input to…
Added 2 mins ago
Operations Manager-3rd shift (Sun-Wed)
HD Supply
Northlake, IL
Lead the operation of a Distribution Center in support of company goals. Provide input and feedback on all operations processes and results to DC Manager. Responsible for providing input to…
Added 2 mins ago
HS
CDL Class A - Lead Delivery Driver (Linehaul)
HD Supply
Northlake, IL
- $25.5 to $29.35 USD / hour
…methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of…
Added 2 mins ago
Hosting Specialist (Tues - Sat 2 PM - 10:30 PM PST)
Lighthouse Document Technologies Inc
Remote, United States
The Hosting Specialist joins an Operations team that loads data into Relativity, runs searches, creates databases, manages users, and handles other tasks that make data ready for review.…
Added 2 mins ago
Assistant Manager
Rural King
Clearfield, PA
Rural King is seeking an Assistant Store Manager to help lead daily store operations while delivering an outstanding customer experience. This role partners with the Store Manager to drive…
Added 2 mins ago
Cashier
Rural King
Pikeville, KY
Cashier • Retail Cashier • Customer Service Associate • Front End Associate • Retail Associate
Added 3 mins ago
Client Support
Winsupply
Moraine, OH
…dreams through finance, accounting, IT, and other back-office…
Added 3 mins ago
Senior Administrative Secretary
University of Dayton
Dayton, OH
…organized and dependable Administrative Assistant to support daily operations at Kennedy Union. This role is a great opportunity to contribute to a welcoming campus community while helping…
Added 3 mins ago
Assisted Director of Nursing
Willow Ridge Wellness & Rehabilitation
White Settlement, TX
…Director of Nursing, assumes the responsibility for clinical operations. The position conducts the nursing process – assessment, planning, implementation and evaluation – under the scope of…
Added 4 mins ago
Office Specialist - Well-Being Center
OhioHealth Physician Group,Inc
United States
Provides Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification.…
Added 4 mins ago
Staff RN - Labor & Delivery
OhioHealth Corporation
United States
Associate's Degree: Nursing (Required)BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing
Added 4 mins ago
Patient Support Assistant
OhioHealth Corporation
United States
…Maintains supplies and equipment necessary for patient care operations. Secures and handles appropriate supplies, medications, and lab specimens transported from/into and within the unit.…
Added 4 mins ago
Leasing Consultant, Real Estate
OhioHealth Corporation
United States
…analyze alternate transactions, and their effect on OhioHealth operations. Provide systems, policies and procedures to support a consistent, well-documented, best-practices approach, to…

firstsourc

Assistant Manager - Operations

United States

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Job details

Apply by: Dec 1, 2026
Experience: Requires a minimum of 4 years of experience in a call center environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Assistant Manager-Call Center About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, Puerto Rico, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Responsibilities:

Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Ensures adequate phone coverage including making decisions regarding scheduling changes.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
Serves as an escalation point for resolving the most difficult customer issues.
Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
Provides coaching and mentoring to contact center supervisors and team leaders and occasionally to customer service representatives.
Approves and implements streamlining opportunities and process improvements.
Coordinates customer service activities with other internal functions.
Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
May serve as a backup to more senior customer service management in their absence.

Qualifications & Requirements:

High school diploma or equivalent required. Associate or bachelor’s degree preferred.
Requires a minimum of 4 years of experience in a call center environment.
Requires 2 or more years supervisory or team leadership experience.
Demonstrates competence and mentorship of entry level supervisors in the areas of problem solving, change management, strategic thinking and leadership.
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills .
Ability to lead and manage large teams effectively.
Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software.
Demonstrated problem-solving and decision-making skills.
Demonstrated analytic and root cause analysis skills for process improvement initiatives.
Demonstrates effective people skills and sensitivities when dealing with others
General skills in MS Office and other standard software applications required to perform the job duties.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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