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Cyber Security Engineer SME
SOSi
Washington, DC
- $119,803 to $248,822 USD / year
…technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and…
Added 2 mins ago
Head Food Service Associate - Floating Manager
Wachusett Regional School District (MA)
Jefferson, MA
3. Maintaining financial and statistical data in cooperation with the Supervisor of School Nutrition as required by the District and DESE.
Added 3 mins ago
Cane Navigator
UM Corp (Enterprise)
Coral Gables, FL
…informed academic decision‑making. This role reports to an Associate or Assistant Director of Cane Navigation and collaborates closely with academic units, faculty, and campus partners to…
Added 4 mins ago
Registered Client Service Associate
Ameriprise Financial Services, LLC.
The Woodlands, TX
…ranked #1 in customer loyalty. As a Registered Client Service Associate, you will provide dedicated support to a high producing advisors by preparing portfolio materials for client…
Added 4 mins ago
Client Service Associate
Ameriprise Financial Services, LLC.
New Brighton, MN
…office is growing, and we are looking for a Client Service Associate to join our operations team! The Client Service Associate (CSA) is an integral part of advisor and branch support;…
Added 4 mins ago
Staff Data Scientist
John Deere
IL · Deer Creek
Experience with John Deere data and digital products, such as John Deere Operations Center, JDLink machine telemetry, precision agriculture, or autonomy and perception systems.
Added 4 mins ago
Network Administrator
Cardiovascular Institute South
Baton Rouge, LA · Houma, LA · Lafayette, LA
…position plays an important role in keeping clinical and business operations connected and ensuring network systems meet healthcare security and compliance…
Added 5 mins ago
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Help Desk Associate - Full Time; 9171-321-N
Catholic Charities Brooklyn and Queens
Brooklyn, NY
- Full-time
The Help Desk Associate’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This…
Added 5 mins ago
IL
Sr Business Analyst
ID Logistics
Remote, United States
- $92,000 to $120,000 USD / year
…improve performance across complex warehouse and eCommerce operations. Partnering with Operations, Continuous Improvement, Finance, IT, and Data Engineering, you will transform operational…
Added 6 mins ago
Production Associate, Energy
Redwood Materials
McCarran, NV
The Production Associate I, Energy is an entry-level role responsible for assembling energy storage stalls, moving materials, and testing finished product within production operations. The…
Added 7 mins ago
Snr Mobile Maintenance Planner
Asarco LLC
Kearny, AZ
…backlogs, coordinates labor and materials, and works closely with operations and maintenance teams to maximize equipment availability, reliability, and…
Added 7 mins ago
Sr MS Engineer
General Datatech, LP
Dallas, TX
GDT Managed Services is hiring a Senior Linux Automation Engineer to own and expand the Linux operations and automation practice for our enterprise managed services customers. You will…
Added 7 mins ago
Inventory Control Specialist - Lawrenceville, GA
Woodgrain
Lawrenceville, GA
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service,…
Added 8 mins ago
Phlebotomist
Humana
The Villages, FL
…ensure lab staff are trained with consistent workflows and operations across…
Added 8 mins ago
Service Sales Associate, Global Strategic Accounts
Vertiv
Westerville, OH
The Service Sales Associate, Global Strategic Accounts will support the Senior Account Managers-GSA Services in data aggregation for proposals, install base capture reporting, and proposal…
Added 9 mins ago
LT
Systems Technician-Student Help Desk
Lyons Township High School District 204
LaGrange, IL
- $25 USD / hour
…digital tool assistance. This role is responsible for daily operations of the Student Help Desk, managing student device intake/outtake, resolving hardware and software issues, and…
Added 9 mins ago
LT
Systems Technician
Lyons Township High School District 204
LaGrange, IL
- $25 USD / hour
Participate in the Help Desk support rotation with other Technology Services staff, providing first-line support for campus staff and administrative operations.
Added 10 mins ago
NOC Intern
FIRSTLIGHT
Victor, NY
FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry.
Added 10 mins ago
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Training and Scheduling Coordinator
The First Church of Christ, Scientist
Boston, MA
- $35.38 to $45.99 USD / hour
…and Group and Visitor Engagement Coordinator to consider PA Associate vacation requests, training needs, repeatable or nuanced meetings, and special groups and tours, the Training and…
Added 10 mins ago
TF
Exhibit and Visitor Operations Coordinator
The First Church of Christ, Scientist
Boston, MA
- $35.38 to $45.99 USD / hour
…Church tours, and outdoors on the Plaza. The Exhibit and Visitor Operations Coordinator will understand and have the ability to perform duties relative to the daily operational needs of…
Added 10 mins ago
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Associate Manager, Product Configuration & Costing
The Hershey Company
Hershey, PA
- $77,600 to $97,000 USD / year
…accuracy, consistency, and transparency of manufacturing cost data across Hershey. In this role, you will analyze SAP Material Ledger actual costing results, uncover key trends and cost…
Added 10 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
REYNOLDSBURG, OH
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 11 mins ago
Fast Track Summer Intern
Domtar Products
Ashdown, AR
Our platform provides opportunity for hard working individuals to propel themselves into an Associate Engineering role upon graduation. Career advancement at Domtar exists in operations,…
Added 11 mins ago
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INTERNAL Clinic Admissions Associate
Wheat Ridge, CO
- $19.23 to $21.63 USD / hour
…applied behavior analysis (ABA) therapy. As a Clinic Admissions Associate (CAA), you'll be the first point of connection for families beginning ABA treatment. You'll guide them through…
Added 14 mins ago
Warehouse Supervisor
UNIVERSAL PURE, LLC
Arlington, TX
Provide manufacturing information by sorting, initiating, compiling, and analyzing production performance data and records

FIRSTLIGHT

NOC Intern

Victor, NY, United States

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Job details

Posting language: English

Original job description

NOC Intern

Job Description

FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We are dedicated to providing cutting-edge solutions to our customers while fostering a dynamic and inclusive workplace culture. FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The Network Operations Center (NOC) Intern will be expected to provide first-level to residential and business clients with the Network Operations Center. The NOC Intern will work cross-functionally with customers, internal resources, equipment vendors carriers, and field operations to resolve issues in the production network and telecommunications systems. Working under general supervision and demonstrating the basic knowledge and proficiency required to perform assigned job functions and responsibilities. Requires training and detailed instructions for assigned tasks. This position will be for our A-shift schedule, 8am-5pm. Essential Functions

Investigate, document, and diagnose trouble calls to resolve service-affecting issues across multiple service platforms, including but not limited to DSL, T1, Carrier Ethernet and internet services
Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time.
Trouble ticket management (create, resolve, escalate and manage through to resolution)
Develop extensive knowledge of the Company’s products and services to better assist customers
Oversee and participate in network maintenance with support teams, ensure customers are informed of maintenance activities and confirm service restoration after completion
Troubleshoot network events and outages on equipment including IP routers, ethernet switches, Optical Network Terminals (ONT) M12/SONET multiplexors, DSL and T1 aggregators, etc.
Operate in a 24X7 Network Operations Center, this includes shift work and off-peak coverage
Updates job knowledge by participating in educational opportunities, reading technical publications, participating in online self-paced training and FirstLight University.

Qualifications ,Knowledge and Skills

Excellent written and verbal communication skills are required. Detail-oriented, highly organized.
Strong problem-solving skills
Regular, consistent and punctual attendance.
Ability to follow instructions, take notes and perform tasks consistently.
Basic knowledge of Ethernet and IP is required. A successful candidate will have a fundamental understanding of layers 1-4 of the OSI model.

Education and/or Experience

Working towards an associate or bachelor’s degree in a technical field with network-related coursework.

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

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