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Added 3 mins ago
Store Manager
United States
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 3 mins ago
Store Manager
United States
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 3 mins ago
Store Manager
United States
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 8 mins ago
BC
CM VP-IC Investment Banking III
BMO Capital Markets Corp.
NY
- $260,000 USD / year
…identify and deliver creative, timely solutions. Assist in the development of strategic plans and support the execution of strategic initiatives in collaboration with internal and external…
Added 8 mins ago
BC
CM VP-IC Investment Banking III
BMO Capital Markets Corp.
NY
- $260,000 USD / year
This notice is being provided as a result of the filing of an application for permanent alien labor certification for the relevant job opportunity. Any person may provide documentary…
Added 11 mins ago
Bakery Clerk
Albertsons Companies
YELM, WA · Yelm, WA
…tasks from start to finish. Working alongside the Bakery Sales Manager, the Baker’s Helper helps plan the day’s production, gathers ingredients, and follows recipes with accuracy and…
Added 11 mins ago
Front End Manager Cheney, WA.
Albertsons Companies
CHENEY, WA · Cheney, WA
At Albertsons Companies, we are looking for team‑focused managers who are passionate about customer service, people development, and operational excellence. As a Front-End Manager, you will…
Added 16 mins ago
Specialist - Store Planning & CAD Design
Michaels Stores, Inc.
United States
Under the direction of the Manager - Store Planning, the Specialist - Store Planning & CAD Design is responsible for executing each store’s layout and criteria in conjunction with the…
Added 18 mins ago
Shipping Operator (Days)
Royal Canin USA Inc
United States
Escalate and report any issues to Shipping Coordinator, Warehouse Coordinator, Shift Manager and/or Flow Manager.
Added 18 mins ago
Transportation Assistant
Veterans Affairs, Veterans Health Administration
Murfreesboro, TN
Added 18 mins ago
Registered Nurse-Outpatient (PACT)
Veterans Affairs, Veterans Health Administration
Memphis, TN
Added 18 mins ago
Retail Assistant Manager (Assistant Brand Experience Leader)-CIELO VISTA MALL II
Bath & Body Works
El Paso, TX
Career Development | Fun Stores | Free Product | 40% Discount
Added 28 mins ago
CE
Sales Associate
Claires Essentials LLC
Kapolei, HI
- $16.5 USD / hour
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 31 mins ago
A
Part Sales Manager – Full Time
AutoZone
Wayne, NJ
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 35 mins ago
Public Utilities Specialist (Revenue)
Bonneville Power Administration
Portland, OR
…organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K), Bonneville Power Administration (BPA). The purpose of this position is to…
Added 35 mins ago
Public Utilities Specialist (Revenue)
Bonneville Power Administration
Portland, OR
…organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K), Bonneville Power Administration (BPA). The purpose of this position is to…
Added 37 mins ago
D
Manager, Inventory
DSV
Fort Worth, TX
- $100,000 to $110,000 USD / year
Conduct daily startup meetings, encouraging associates to provide feedback and work as a team and help with their development (training), coordinate operations with manager to ensure…
Added 37 mins ago
D
Supervisor, Training
DSV
Fort Worth, TX
- $70,000 to $80,000 USD / year
The Training Supervisor is a visible leadership and development role. This individual is responsible for supporting all training programs in the warehouse and for the coordination and…
Added 47 mins ago
Bakery Clerk
Albertsons Companies
MADRAS, OR · Madras, OR
…tasks from start to finish. Working alongside the Bakery Sales Manager, the Baker’s Helper helps plan the day’s production, gathers ingredients, and follows recipes with accuracy and…
Added 47 mins ago
Software Engineering Manager - Mobile
DAT
Denver, CO · Seattle, WA
You will lead the application development process focusing on technical strategy, people management, and operational excellence; along with a strong partnership with Product Management,…
Added 47 mins ago
Software Engineering Manager - Cloud
DAT
Denver, CO
You will lead the application development process focusing on technical strategy, people management, and operational excellence; along with a strong partnership with Product Management,…
Added 50 mins ago
Supply Chain Manager, Capital Equipment
Calibrant Energy
Remote, United States
The Supply Chain Manager is responsible for developing and executing supply chain strategies for capital equipment supporting energy infrastructure projects including, battery energy…
Added 51 mins ago
PM
Rehab Product Support Associate (CO, NM, WY & El Paso, TX)
Pride Mobility Products Corporation
Denver, CO
- $56,630 USD / year
Focus on the continued training, development, and support for Rehab products (large portion to include Q Logic electronics) for customers, therapists, and VA facilities
Added 53 mins ago
MR
Food Service-Manager/Cook-Mildred L Day School
Maine RSU 21
Arundel, ME
- $23.62 to $27.03 USD / hour
As the Food Services Manager/Cook, you will deliver measurable results by overseeing the smooth and efficient operation of the Food and Nutrition Program at the school level. This position…
Added 54 mins ago
Assistant Store Manager
The Vitamin Shoppe
Union, NJ
Looking to fine tune your leadership skills in an environment that fosters continuous education and professional development? Are you committed to helping others become their best selves,…

firsthand Health

Case Manager (CORE Guide)

Saginaw, MI, United States

$20 - $20 USD

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Job details

Pay: $20 - $20 USD
Posting language: English
Posted: Nov 6, 2026

Original job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job - it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist - a widely recognized term - internally we refer to this important role as firsthand Guide (fG), or a Core Guide. In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from - or never accessed - the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.

The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.

As a Core Guide, you will:

Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments
Support individuals health needs by scheduling appointments, ensuring clinical visits are attended and completed, and assisting with telehealth access
Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services
Help address social determinants of health, facilitating access to benefits, resources, and transportation
Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs
Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
Perform initial and ongoing telephonic outreach
Participate in ongoing training and professional development
Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change

Core Guides should have:

Empathy, compassion, and approachability
Excellent listening, communication, and interpersonal skills
Personal knowledge of recovery
Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
Comfort working collaboratively within multidisciplinary team
Basic proficiency with smartphone and computer technology
Openness to receiving feedback and a commitment to professional growth

The required experience you bring to this role includes:

Lived experience with SMI and/or SUD

Must hold or obtain active credentialing as a National Certified Peer Recovery Support Specialist (NCPRSS) through NAADAC, the Association for Addiction Professionals. Must apply and have application in-process within 90 days to 6 months of hire, and achieve full certification within 1 year.
Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy
Demonstrated proficiency with technical tools like email, messaging services, and apps
Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.

Bonus points for:

Experience with direct in-person outreach and engagement for individuals with SMI and SUD
Expertise in recovery education and coaching
Understanding of whole health and trauma-informed approaches to peer support
Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)
Eagerness to expand knowledge about a broad range of health conditions

Hourly Pay Rate:

$20 - $20 USD

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

Benefits

Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year - all within a welcoming, inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.

firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

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More about this job

Skills

Community engagement
Mentor individuals
Scheduling
Documentation
Communication skills
Interpersonal skills
Computer technology
Valid driver's licence
Mental health
Coaching

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