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Added 38 mins ago
IT Project Manager I
Ross Stores, Inc.
Dublin, CA
Experience with project management tools such as Microsoft Project, Smartsheet, Jira, ServiceNow, or similar platforms.
Added 1 hour ago
IT Project Manager
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Colorado Springs, CO, CO
-MS Office, MS Teams, ServiceNow SPM (preferred)
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Sr Engineer - Identity Governance & Administration (Remote)
United Airlines
Chicago, IL
Partner with Principal Architect on design for JML workflows, automated access provisioning, ServiceNow integrations, access request patterns, and certification capabilities.
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Senior Software Engineer, Biggy Engineering
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Multifunction Services Associate Supervisor
University of Michigan
Ann Arbor, MI
Knowledge of University of Michigan and Michigan Medicine systems such as MiChart and ServiceNow
Added 2 hours ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
Added 2 hours ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
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Salesforce Financial Services Cloud Senior Consultant Enterprise
Slalom, Inc.
ALBANY, NY
…and purpose. We partner with leading platforms-Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more-to build scalable, end-to-end solutions that unify data,…
Added 4 hours ago
Staff Software Engineer, AI Solutions
Visa USA Inc
Denver, CO
…10-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital…
Added 5 hours ago
ITSM - Product Designer
Ford Motor Company
Dearborn, MI
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AI Solutions Specialist
KLATencor Corporation
Ann Arbor, MI
Added 10 hours ago
GI
SCITLS Client Services Support Specialist
GD Information Technology, Inc.
United States
- $28.05 to $37.95 USD / hour
Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
Added 10 hours ago
Oracle HCM Configuration Analyst
Edward Jones
Tempe, AZ
Configure HR technology platforms (e.g., Oracle, ServiceNow, etc.) to meet business needs using low/no-code tools. Design workflows, forms, reports, and dashboards to optimize HR…
Added 10 hours ago
AE
Senior Infrastructure Engineer I
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
Operations tools: StackIQ, Satellite Server, UCS Intersight, Citrix, PuTTY, Cygwin X, ServiceNow, IBM Infoman, IBM Infoweb, and IBM ESR.
Added 11 hours ago
GI
Systems Technician II (NOC)
GD Information Technology, Inc.
United States
- $21.25 to $28.75 USD / hour
1 or more year of experience using -or- the ability to learn how to use an ITSM ticketing tool such as ServiceNow, Remedy, HP Service Manager, et al.
Added 11 hours ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Added 11 hours ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Added 12 hours ago
ServiceNow - Moveworks Consulting Manager
Deloitte
Boston, MA
Oversee integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows
Added 12 hours ago
GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD
Manulife
Boston, MA
Experience with ServiceNow, SharePoint, or similar knowledge management platforms.
Added 15 hours ago
Senior Software Engineer (.NET/Python)
CVS Health
Remote, United States
…and LogQL queries for metric and log exploration; maintain ServiceNow/xMatters escalation…
Added 16 hours ago
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Lead Engineer I, Tech Product Manager
KPMG
Louisville, KY
- $7.25 USD / hour
Support, enhance, and maintain the ServiceNow Discovery capabilities to ensure accurate population of infrastructure and application services
Added 16 hours ago
IS&T Technician
Bechtel Corporation
New Albany, OH
Manages and maintains assets and configuration items in ServiceNow
Added 16 hours ago
Manager, Business Process Improvement and VOS
Vertiv Corporation
Westerville, OH
…and manage BPI initiatives * Create and maintain projects in ServiceNow QUALIFICATIONS * Education: * Bachelor's degree in Business Administration, Accounting, Finance, Economics,…
Added 16 hours ago
Application Configuration Analyst - Field Mobility Systems
FirstEnergy
Akron, OH
Added 16 hours ago
Application Configuration Analyst - IT Enterprise Application Delivery
FirstEnergy
Akron, OH
Support integrations between FileNet and other enterprise systems (e.g., ServiceNow, SAP, SharePoint, custom applications).

FirstEnergy

Application Configuration Analyst - IT Enterprise Application Delivery

Akron, OH, United States

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Job details

Experience: 7+ years of hands-on experience administering IBM FileNet Content Manager or similar enterprise content management platforms.
Posting language: English
Posted: Jun 5, 2026

Original job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

Position Summary

The Application Configuration Analyst is responsible for the administration, configuration, support, and optimization of the IBM FileNet content management platform. This role ensures the reliability, performance, security, and compliance of enterprise content repositories while supporting business users, IT partners, and regulatory requirements. The right candidate will serve as a key technical resource for maintaining system stability, enabling process automation, and supporting records and information governance.

Responsibilities

Administer and maintain IBM FileNet Content Manager and IBM Enterprise Records (IER), including Object Stores, Content Engine (CPE), Content Navigator (ICN), and related supporting components, with limited Process Engine use required for IER functionality.
Monitor system health, performance, and storage capacity; proactively identify and remediate issues.
Plan, execute, and support upgrades, patching, backups, and restores for FileNet applications and supporting components, including CPE, ICN, and records-related services.
Support disaster recovery planning, testing, and execution for FileNet environments.
Configure and manage FileNet security, roles, permissions, and access controls.
Ensure compliance with enterprise records management, retention, and legal hold policies.
Support audits (e.g., SOX, regulatory, internal) by providing system documentation, evidence, and access reviews.
Partner with Records Management, Legal, and Compliance teams to align FileNet configurations with governance requirements.
Provide Tier 2/3 support for FileNet-related incidents and service requests.
Troubleshoot content access, workflow, ingestion, and performance issues.
Assist business users and application teams with document management, workflows, and metadata design.
Support onboarding, training, and knowledge transfer for FileNet users and administrators.
Support integrations between FileNet and other enterprise systems (e.g., ServiceNow, SAP, SharePoint, custom applications).
Collaborate with automation and development teams for document ingestion and process optimization.
Participate in solution design reviews to ensure FileNet best practices are followed.
Maintain system documentation, runbooks, architecture diagrams, and operating procedures.
Identify opportunities to improve performance, usability, security, and automation capabilities.
Stay current on FileNet product updates, industry trends, and content management best practices.
Lead and coordinate FileNet platform upgrades and application deployments, working with infrastructure, database, and dependency teams as needed.
Administer and support WebSphere Application Server environments hosting FileNet applications, including application deployments, configuration, patching, and troubleshooting related to FileNet and Records services.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
7+ years of hands-on experience administering IBM FileNet Content Manager or similar enterprise content management platforms.
Experience supporting production systems in a large, enterprise environment.
Strong knowledge of IBM FileNet components (Content Engine, IBM Enterprise Records, Object Stores, workflows, security model).
Experience administering WebSphere Application Server environments supporting IBM FileNet applications.
Experience with Windows and/or Linux server environments.
Familiarity with databases (e.g., Oracle, SQL Server) as they relate to ECM platforms.
Understanding of backup, disaster recovery, and high-availability concepts.
Experience with scripting, automation, or basic troubleshooting of integrations is a plus. Strong problem-solving and analytical skills.
Ability to communicate effectively with both technical and non-technical stakeholders.
Comfortable working in a regulated or compliance-driven environment.
Organized, detail-oriented, and capable of managing multiple priorities.
Familiarity with records management, retention schedules, and legal holds.

Preferred Qualifications

Experience with regulated industries (utilities, financial services, healthcare).
IBM FileNet certifications or ECM-related certifications.
Experience supporting related IBM Content Manager (CM8), eDiscovery Manager, or ICC4SAP systems.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team

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