Application Configuration Analyst - Utility Operations

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] About the opportunity This is for an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. Location: Position may be filled at Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. Position is currently remote but may work at or visit a facility based on business need. The position will consist of being part of the Utility Operations Support Technology team focused on enhancing software and technology surrounding FE's Work Management software. This includes CREWS, SAP Work Management, FEU Maps and ED Support App and associated interfaces with other core FEU applications. Responsibilities: * Support & configure within the application architecture (vendor or custom developed) * Perform software installation and patching, as needed, based on application roadmaps and issue resolution * Perform configuration tasks within core software; where needed develop and enhance configuration within the application's programming language * Understand system interface design & data flows to support complex inbound and outbound interfaces (both internal & external) * Identify opportunities to automate processes to maintain platform performance and availability * Solving complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel * Collaborate with software vendors on issue identification/resolution, installation, and routine software patching * Properly control and maintain security of the application according to FE standards * Provide insight into application data * Develop data queries to meet customer requirements * Understand the structure and design of the application's database * Provide data analysis based on the needs of the business users * Supporting and improving business processes * Learning and understanding the business processes associated with supported applications. * Documenting processes/procedures and specifications for supported applications. * Be an active participant in a collaborative work environment gathering requirements from business stakeholders for new projects * Develop technical designs and estimates to meet the business needs while supporting the company's overall IT direction and standards * Create and maintain system documentation and procedures to ensure governance and standards * Consistently delivering high quality results.