Shop Supervisor & Rotating Equipment SME

A FirstCall Mechanical Company

SHOP SUPERVISOR & ROTATING EQUIPMENT SME

Location: Wellsville, NY

**Salary commensurate with Experience**

WHO IS FIRSTCALL MECHANICAL?

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

The Shop Supervisor will be responsible for all daily safety, quality, and production operations withing the service center. The Shop Supervisor will also provide technical support as needed.

JOB RESPONSIBILITIES

• Ensure all work within the shop is performed in a safe manner
• Ensure work within the shop is of acceptable quality levels
• Work with shop manager to manger staffing resources at appropriate levels
• Ensure shop scheduling supports planning and client requirements

ACCOUNTABILITIES

• Supervise all shop resources in a safe manner, ensure a safety first culture is in place
• Build a “team first” atmosphere among all employees
• Conduct morning start up meetings to communicate safety and production requirements
• Monitor risk assessments to ensure all jobs are being performed in a safe manner
• Provide technical support for machining, assembly, programming as needed and within scope of knowledge
• Monitor job activities documentation (shop books and Teams) to ensure proper documentation and filing (electronic and hard copy) is occurring
• Monitor utilization and indirect labor- recommend appropriate actions as needed
• Responsible for shop scheduling of personnel resource, in conjunction with the SC Manager
• Attend planning and scheduling meetings as needed
• Identify opportunities for process improvement, assemble teams to implement structured improvement activities
• Help manage critical projects as needed
• Work with engineering and drafting resources to enable shop requirements, engineered solutions, and other parts manufacturing requirements

ORGANIZATIONAL ALIGNMENT

This position reports to the local Director of Operations.

Qualifications

• Minimum of five years experience
• Experience leading personnel in a shop environment
• Ability to manage a schedule in a repair shop environment
• Experience with Rotating Equipment
• Ability to review critical documentation for accuracy, completeness, and disposition
• Humble – Communicate and listen to other team members and clients
• Curious – Wants to learn and willing to be coached
• Self-reflective – Willing to analyze self-performance and look for opportunities to improve
• Open – Willing to be vulnerable with employees and superiors. Share struggles and triumphs
• Creative thinker and able to develop solutions while maintaining cost-effective measures.
• Highly organized and detail-oriented with strong problem-solving skills
• Approachable and acts with integrity and provides excellent service to all levels of employees and clients.
• Strong mechanical aptitude with an Oil & Gas Industry background

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolutions in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help take lead over and teach colleagues.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.