Human Resources Coordinator

A FirstCall Mechanical Company

HUMAN RESOURCE COORDINATOR

Location: Austin, TX

WHO IS FIRSTCALL MECHANICAL?

FirstCall Mechanical is a commercial and industrial HVAC services provider.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

Position Summary

The HR Coordinator plays a key role in supporting FirstCall Group’s employee lifecycle, from onboarding and recruiting support to technician training and development. This position works closely with recruiting, HR, branch leadership, and field teams to ensure a smooth and positive experience for candidates and new hires while keeping hiring processes, recruiting activities, and training initiatives organized and on track.

This hands-on, detail-oriented role suits someone who enjoys working with people, managing multiple priorities, and keeping processes running smoothly. The ideal candidate is personable, organized, proactive, and comfortable balancing administrative responsibilities with employee-facing support.

Key Responsibilities

Onboarding & New Hire Administration

• Guide candidates through the onboarding process, ensuring all required steps and documentation are completed accurately and on time.
• Assist candidates with completing their applications in the applicant tracking system (ATS) when needed.
• Coordinate and track pre-employment requirements, including background checks, drug screenings, and required documentation.
• Process new hires in the ATS and ensure candidate records are accurate and complete.
• Conduct new hire orientations, helping employees understand company expectations, benefits, policies, processes, and available resources.
• Partner with recruiters, HR Business Partners, and hiring managers to resolve onboarding issues and ensure a smooth transition from candidate to employee.
• Maintain accurate onboarding records and communicate outstanding requirements or delays to the appropriate stakeholders.

Recruiting Support & Coordination

• Post, refresh, and maintain job openings across the ATS and external job boards.
• Assist with creating, updating, and formatting job descriptions and job postings.
• Provide behind-the-scenes recruiting support, including maintaining candidate records, updating applicant statuses, coordinating recruiting activities, and managing job requisition information.
• Support recruiters with administrative tasks, candidate communication, and follow-up throughout the hiring process.
• Help ensure job postings, recruiting documentation, and ATS information remain accurate, consistent, and up to date.
• Assist with recruiting reports, tracking, and other administrative projects to support recruiting effectiveness across FirstCall Group.

Technician Training & Development

• Coordinate training activities for field technicians, including scheduling, enrollment, assignments, and completion tracking.
• Assist with assigning and monitoring required training courses and learning paths through company training platforms.
• Track training progress, completion records, and outstanding requirements, following up with employees and managers as needed.
• Support onboarding-related technical training requirements to help ensure new technicians complete required training before beginning applicable fieldwork.
• Partner with branch leadership, HR, and training resources to communicate training expectations, deadlines, and available development opportunities.
• Maintain accurate training records and assist with reporting on technician training completion and progress.
• Help identify outstanding training needs and ensure employees and managers have the information and resources necessary to complete assigned training.

Qualifications

Qualifications & Experience

• Minimum of 2 years of experience in HR, recruiting coordination, onboarding, training administration, or a related administrative role.
• Associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Experience with applicant tracking systems (ATS), HRIS platforms, or learning management systems (LMS) preferred.
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities and deadlines.
• Excellent interpersonal and communication skills, with a personable and professional approach to working with candidates, employees, and leadership.
• Strong follow-up skills and the ability to keep processes moving without constant direction.
• Comfortable working in a fast-paced environment with changing priorities.
• Proficiency in Microsoft Office and other standard business applications.
• Experience in the HVAC, mechanical, construction, or skilled trades industry is a plus.

What We're Looking For

• Organized & Detail-Oriented: Keeps records accurate, tracks outstanding items, and ensures important steps are not missed.
• Personable & Approachable: Builds positive relationships with candidates, employees, and managers and makes people feel supported throughout the process.
• Proactive & Dependable: Takes ownership of responsibilities, anticipates next steps, and follows through on commitments.
• Adaptable & Resourceful: Can shift between onboarding, recruiting administration, and training coordination while maintaining accuracy and efficiency.
• A Team Player: Enjoys collaborating across departments and supporting the broader goals of FirstCall Group.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.