Archived listing. The details below describe a past opening.
Description Customer Support Associate First State Bank & Trust Company The Customer Support Associate position is ideal for someone who enjoys helping people, solving problems, and working in a professional, team oriented environment. This position provides friendly, dependable assistance to customers while also completing a variety of administrative and account support duties. The successful candidate will be comfortable working with computers, handling confidential information, following established procedures, and paying close attention to detail.
Primary Responsibilities · Assist customers with account questions, payment requests, stop payments, debit card requests, and other account related needs. · Process and review account transactions, adjustments, returned items, and related documentation. · Prepare customer notices, statements, confirmations, and other correspondence. · Complete account verification, research, balancing, and reconciliation duties. · Review information for accuracy and ensure transactions and documentation are processed according to established procedures while maintaining confidentiality. · Provide switchboard support and other customer service functions as needed. · Other duties as assigned.
Requirements
Qualifications
· Strong customer service and communication skills. · Professional, friendly, and dependable attitude. · Good computer skills and ability to learn new software and systems. · Strong attention to detail, organization, and follow through. · Ability to handle confidential information appropriately. · Good problem solving skills and ability to follow established procedures. · Previous banking experience is preferred but not required. Training will be provided.