ATM/Debit Dispute Clerk

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

SUMMARY

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as an ATM/Debit Dispute Clerk! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will investigate and resolve disputed transactions, including fraud claims and declined transactions, by taking appropriate action to mitigate financial risk and effectively utilize available resources. This position requires on-site work.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.

• High School Diploma or GED completion by the end of your graduating year is required.
• 1-2 years of post-secondary education and/or customer service, relevant banking, or professional experience is preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY: Regularly scheduled hours/week: 40 hours per week | Monday – Friday 8:00am - 5:00pm | *Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify and monitor fraud trends, alerts, and suspicious activity, escalating concerns to appropriate personnel as needed.
• Process, investigate, and resolve debit card disputes and unauthorized transaction claims in compliance with Regulation E and Visa/Mastercard requirements.
• Manage disputes through all stages of the resolution process, including documentation, case monitoring, and closure in accordance with established guidelines.
• Monitor emails, online banking messages, and representment documentation to ensure timely responses and regulatory compliance.
• Collaborate with Retail Banking Specialists and Officers to resolve customer issues and refer customers to other bank services as necessary.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
• Perform additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: None.

SOFT SKILLS

Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 10 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications., instructions and/or presentations.