Jobs in the United States

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Added 6 mins ago
Internship - Quality Assurance
Indiana Packers Corporation
Delphi, IN
…members' contributions up to 8%), a competitive paid time off program, educational assistance, and numerous advancement opportunities. With more than 3,100 team members located across 14…
Added 6 mins ago
Direct Support Lead
Sevita
Oaklandon, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Direct Support Professional
Sevita
Crows Nest, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Direct Support Professional
Sevita
Oaklandon, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Direct Support Professional
Sevita
Oaklandon, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Caregiver - Weekends/Weeknights
Sevita
Evansville, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Caregiver Weekend/Weeknights
Sevita
Evansville, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Caregiver Weekday Split
Sevita
Evansville, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Caregiver Weekend
Sevita
Evansville, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Caregiver Evenings
Sevita
Evansville, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 6 mins ago
Customer Support Representative
Do it Best Corp.
Fort Wayne, IN
Customer Support Representative Location: Fort Wayne, IN, Onsite Level: Hourly Reports to: Member Care Supervisor Travel: Minimal travel may be required if needed for training; 2x per year…
Added 6 mins ago
Advanced Cytotechnologist
Veterans Affairs, Veterans Health Administration
Indianapolis, IN
Added 7 mins ago
Direct Support Professional
Sevita
Indianapolis, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 7 mins ago
C
Customer Service Rep – Financial (Remote)
Concentrix
Indianapolis, IN
- $15 USD / hour
Join our award-winning “One Concentrix” team as a remote Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 7 mins ago
Direct Support Professional
Sevita
Indianapolis, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 7 mins ago
Direct Support Professional
Sevita
Indianapolis, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 7 mins ago
Direct Support Professional
Sevita
Indianapolis, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 7 mins ago
Caregiver Weekend/Weeknights
Sevita
Evansville, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 20 mins ago
AU
Aquatic Resources Extension Agent - West Region
Auburn University
Fayette, AL
- $47,310 USD / year
Program Priority Area: Aquatic Resources (AQR)
Added 21 mins ago
Specialty Representative/Senior Specialty Representative - Rheumatology - Birmingham, AL
Amgen
Birmingham, AL
Specialty Representative/Senior Specialty Representative
Added 21 mins ago
Program Administrative Specialist
Veterans Affairs, Veterans Health Administration
Birmingham, AL
Added 21 mins ago
C
Customer Service Rep – Financial (Remote)
Concentrix
Montgomery, AL
- $15 USD / hour
Join our award-winning “One Concentrix” team as a remote Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 22 mins ago
UR
Stockroom Associate - Part-Time
USA-PVH RETAIL STORES LLC
Oceanside, NY
- Part-time
Follow Inventory Shrinkage Improvement Program
Added 36 mins ago
Facility Security Officer/ISSM-Skillbridge Internship
Fairfax, VA
The FSO is responsible for implementing and maintaining a security program that complies with the NISPOM (32 CFR Part 117) and other regulations, and partnering with cognizant security…
Added 39 mins ago
V
Counter Representative
Volt
Whitehall, MI
- $17 to $17.5 USD / hour

First Interstate BancSystem

Collections Specialist

Billings, MT, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 4, 2026

Original job description

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Billings, MT Downtown Tower.

What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY The Collections Specialist is responsible for the daily collection of payments on assigned delinquent accounts by reviewing documentation and system information, contacting customers by telephone and/or written correspondence, and arranging repayment schedules to minimize loss to the bank. This position may also perform additional duties, including processing changes in terms, negotiating settlements, providing training, and completing other tasks as assigned by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works assigned queues to collect delinquent accounts through phone calls or written correspondence.
Negotiates payment arrangements with customers to bring accounts current.
Documents collection activity and maintains accurate records, notes, and comments within the collection system.
Generates delinquency and/or collection letters in accordance with established guidelines.
Collaborates with customers on repayment programs.
Responds to customer inquiries, requests, and issues in a timely manner.
Processes payments.
Performs skip tracing, as needed, to locate updated customer contact information.
Prepares and submits loan accounting system maintenance requests.
Prepares and submits change-in-terms requests.
Works closely with investors and/or insurers to resolve delinquencies, as necessary (mortgage).
Handles NSF checks and other returned payments.
Performs insurance claim processes (e.g., letters of guarantee, reamortization) and may assist customers with filing GAP claims.
Stays current on investor, insurer, and regulatory policy changes.
Maintains delinquency ratios in accordance with established goals.
Establishes and monitors hardship agreements, as needed.
Provides cross-training and training on processes and procedures for new employees.
Performs other duties as assigned or required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

Possesses computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
Demonstrates initiative and sound judgment, with strong oral and written communication skills, including facilitation.
Ability to prioritize work and remain adaptable under pressure.
Possesses strong time management and organizational skills.
Ability to appropriately escalate issues requiring problem-solving and decision-making.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to communicate effectively in front of groups of customers or employees.
Strong interpersonal skills with a team-oriented mindset.
Ability to meet deadlines.
Ability to resolve simple to complex issues with minimal supervision.
Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
Demonstrates an understanding of applicable federal regulations, policies, and procedures related to debt collection, as well as regulatory and/or investor requirements.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required
1-3 years experience in collections and/or customer service activities preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
Lifting - Occasionally (up to 10 lbs)
Sitting - Frequently
Overtime - Subject to business need
Noise Level - Moderate
Typical Work Hours - M-F (8-5)
Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

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More about this job

Skills

Child care
Documentation
Contact customers
Provide training
Assist customers
Computer skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Communication skills
Adaptability
Time management
Organizational skills
Problem solving
Decision making
Write routine reports
Interpersonal skills
Meet deadlines
Customer service

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