IT Systems Engineer

First Horizon Bank is seeking an innovative, energetic, and driven Technical Solutions Analyst to deliver an outstanding end‑to‑end client experience. You will collaborate across Enterprise Architecture, platform teams, and line‑of‑business leaders to deliver scalable, high‑quality, high‑performing technology solutions. This role blends hands‑on technical analysis with solution ownership - leading projects, driving integrations, improving reliability and performance, and automating manual processes to help modernize the bank. What you’ll do

• Document and deliver integrations: partner with Enterprise Architecture and other IT teams to design, implement, and maintain new integrations that are secure, and scalable
• Consult on products and projects: translate business objectives into clear technical requirements (BRDs/FRDs/TDDs), data flows, and solution designs; de‑risk delivery with prototypes and POCs
• Analyze and model data: perform data mapping, validation, and profiling; advise on data architecture and lineage; deliver reporting and dashboards (e.g., Power BI) that inform decisions
• Elevate performance and reliability: facilitate the implementation of monitoring, alerting, and performance measurement (KPIs); drive continuous improvement in response time, availability, and throughput
• Automate and optimize; streamline manual processes using scripts or low-code tools; refactor workflows and integrations for resiliency and cost‑effectiveness
• Champion client experience (CX): bring a problem‑solving, root‑cause mindset to every initiative; advocate for simplicity, accessibility, and measurable outcomes
• Enable partners: build trusted relationships with line‑of‑business partners and platform associates; develop training materials, run user sessions, and contribute to knowledge articles/runbooks

How your impact will be measured

• On‑time, high‑quality delivery of analysis, artifacts, solutions and enhancements to existing solutions.
• Performance improvements (e.g., response time, reliability, KPIs, etc.) on production applications or solutions you support.
• Stakeholder satisfaction and adoption of delivered capabilities

Required qualifications

• Client‑focused with the ability to understand and respond to business needs
• Strong sense of ownership and bias for outcomes; able to independently drive solutions across multiple teams
• Excellent written and verbal communication; can translate between business and technical audiences
• Strong sense of curiosity and problem‑solving skills; comfortable with log analysis and tracing
• Strong analytical and statistical skills; passionate about metrics and top‑performing applications; attention to detail
• Experience with technical analysis, systems integration, or a similar role (banking/financial services experience a plus)
• Bachelors Degree

Required technical skills

• Documentation and design: BRD/FRD/TDD, data flow and architecture diagrams, sequence/flowcharts
• Data analysis: data mapping, validation, profiling, and reconciliation
• Reporting/visualization: dashboard creation with Power BI and/or Tableau
• Databases: practical experience with relational databases (SQL querying, performance basics) and unstructured databases
• APIs/integration: understanding of REST, auth patterns, and ability to read API specs and validate payloads

Preferred skills

• Scripting for automation (e.g., Python, PowerShell) and data wrangling
• Observability tooling (e.g., App Insights, Splunk, Dynatrace, Grafana) and log/trace analysis
• Collaboration and delivery: Jira, Confluence; familiarity with Agile ceremonies and backlog hygiene
• API gateways/platforms and event/messaging patterns
• Cloud platform familiarity (Azure or AWS) and modern integration patterns
• Source/change control: understanding of version control and release management; familiarity with Git/Bitbucket

Work environment

• Location: Memphis, TN or Metairie, LA
• Work arrangement: Full Time, Onsite

Why join us

• Make a visible impact modernizing enterprise platforms that serve our clients and associates
• Partner with experienced technologists and line‑of‑business leaders in a collaborative, outcomes‑driven culture
• Grow your skills across integration, data, automation, and performance engineering
• Exposure to and hands-on experience with the latest emerging technologies (e.g. generative AI, agentic AI, modern cloud services, etc.)