ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational efficiency · Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. · Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors. · Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. · Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. · Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention. Compliance and risk management · Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. · Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions. · Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. · Control the inventory of cash, Official Checks and Personal Money Orders through dual control. Client experience · Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively. · Ensure an excellent overall client experience by assisting clients with select service needs. · Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum. · Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service · Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. · Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Team management · Maintain workflow and handle scheduling the associates supporting financial transactions. · Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively. · Assist in evaluating employee performance and counseling when needed. · Assist in determining and satisfying training needs and establish performance plans. · Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff. · Assist in conducting meetings to promote sales, product knowledge and client service Perform all other job related duties as assigned