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Added 1 day ago
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Senior Benefits Specialist
First Hawaiian Bank
Honolulu, HI
- $55,000 to $75,000 USD / year
Added 1 day ago
FH
Senior Security Architect
First Hawaiian Bank
Remote, United States
- $113,500 to $150,000 USD / year
Added 1 day ago
FH
Teller (Kailua Branch)
First Hawaiian Bank
Kailua, HI
- $18 to $21.5 USD / hour
Added 4 days ago
FH
Cybersecurity Program Manager
First Hawaiian Bank
Honolulu, HI
- $110,000 to $140,000 USD / year
Added 4 days ago
FH
Compliance Officer
First Hawaiian Bank
Honolulu, HI
- $64,000 to $80,000 USD / year
Added 5 days ago
FH
Enterprise Risk Analyst
First Hawaiian Bank
Honolulu, HI
- $57,000 to $70,000 USD / year
Added 5 days ago
FH
Leasing Operations Specialist
First Hawaiian Bank
Honolulu, HI
- $18 to $23.25 USD / hour
Added 6 days ago
FH
Help Desk Technician II
First Hawaiian Bank
Honolulu, HI
- $24.25 to $28.5 USD / hour
Added 9 days ago
FH
Loan Processor
First Hawaiian Bank
Honolulu, HI
- $19 to $23.25 USD / hour
Added 9 days ago
FH
Loan Servicing Specialist
First Hawaiian Bank
Honolulu, HI
- $17.75 to $22.75 USD / hour
Added 10 days ago
FH
Consumer Credit Center Manager
First Hawaiian Bank
Honolulu, HI
- $95,000 to $135,000 USD / year
Added 10 days ago
FH
Teller (Lahaina Branch)
First Hawaiian Bank
Lahaina, HI
- $23 to $26.5 USD / hour
Added 12 days ago
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Corporate Banking Service Representative/Sr. Service Representative
First Hawaiian Bank
Honolulu, HI
- $23.5 to $31.5 USD / hour
Added 12 days ago
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Part-Time Teller (Kalihi Branch)
First Hawaiian Bank
Honolulu, HI
- $18 to $21.5 USD / hour
- Part-time
Added 13 days ago
FH
Banking Consultant (Ewa Beach)
First Hawaiian Bank
Ewa Beach, HI
- $19.5 to $23.5 USD / hour
Added 17 days ago
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Fitness Professional
First Hawaiian Bank
Honolulu, HI
- $18 to $23.5 USD / hour
Added 19 days ago
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Part-Time Teller (Kapahulu Branch)
First Hawaiian Bank
Honolulu, HI
- $18 to $21.5 USD / hour
- Part-time
Added 19 days ago
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Head Teller (Wailuku Branch)
First Hawaiian Bank
Wailuku, HI
- $21.5 to $24.5 USD / hour
Added 20 days ago
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Enterprise Information Security & Technology Risk Analyst
First Hawaiian Bank
Honolulu, HI
- $85,000 to $115,000 USD / year
Added 20 days ago
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Part-Time Teller (University Branch)
First Hawaiian Bank
Honolulu, HI
- $18 to $21.5 USD / hour
- Part-time
Added 26 days ago
Commercial Real Estate Associate
First Hawaiian Bank
Honolulu, HI
Added 26 days ago
FH
Sales & Service Advisor (Waikiki Banking Center)
First Hawaiian Bank
Honolulu, HI
- $44,720 to $53,040 USD / year
Added 29 days ago
FH
FX & Funds Management Analyst
First Hawaiian Bank
Honolulu, HI
- $50,000 to $72,000 USD / year
Added 29 days ago
FH
FX & Funds Management Specialist
First Hawaiian Bank
Honolulu, HI
- $40,000 to $60,000 USD / year
Added 29 days ago
FH
Commercial Banking Officer (International Business)
First Hawaiian Bank
Honolulu, HI
- $70,000 to $135,000 USD / year

First Hawaiian Bank

Senior Branch Optimization and Support Analyst

Honolulu, HI, United States

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Job details

Experience: 5 years of relevant work experience in branch operations, branch support, business and data analytics, process improvement, or related roles.
Posting language: English
Posted: Aug 24, 2026

Original job description

First Hawaiian Bank is seeking a Senior Branch Optimization and Support Analyst to join the Branch Service Delivery Team. The Senior Branch Optimization & Support Analyst serves as a strategic business partner responsible for driving operational excellence, process optimization, service consistency, and successful implementation of initiatives across the branch network. This role independently evaluates branch operations, analyzes performance trends, identifies opportunities for improvement, and develops solutions that enhance efficiency, employee effectiveness, customer experience, and operational performance. Beyond analysis and recommendations, the Senior Analyst is accountable for facilitating cross-functional collaboration, managing complex initiatives and implementations, evaluating operational impacts and risks, and promoting sustainable process improvements that support the strategic direction of the branch network.

The Senior Branch Optimization & Support Analyst serves as a strategic business partner responsible for driving operational excellence, process optimization, service consistency, and successful implementation of initiatives across the branch network. This role independently evaluates branch operations, analyzes performance trends, identifies opportunities for improvement, and develops solutions that enhance efficiency, employee effectiveness, customer experience, and operational performance. Beyond analysis and recommendations, the Senior Analyst is accountable for facilitating cross-functional collaboration, managing complex initiatives and implementations, evaluating operational impacts and risks, and promoting sustainable process improvements that support the strategic direction of the branch network.

The Ideal Candidate Will Have:

Bachelor’s degree in Business Administration, Data Analytics, Finance, Operations Management, or a related discipline preferred.
Coursework or certifications in data analysis, process improvement, or operations management are desirable.
5 years of relevant work experience in branch operations, branch support, business and data analytics, process improvement, or related roles.
Demonstrated experience in leading process improvement initiatives, including workflow analysis, piloting changes, implementation support, and change‑management activities.
Experience collaborating with branch teams and administrative departments to resolve operational challenges and build alignment on process changes.
Regular communication with employees at all organizational levels to convey process updates, gather feedback, and support deployment of new workflows.
Working knowledge of the Bank’s CIP, BSA, and AML requirements and how they influence branch operations and procedure development.

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More about this job

Skills

Data analysis
Operations management
Process improvement
Workflow
Change management
Communication skills
Anti-money laundering

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