Assistant Branch Manager

BASIC QUALIFICATIONS

Education: High School Diploma or equivalent required; post-secondary education preferred; specialized banking training; valid driver's license.

Skills: Proficient in English, mathematics, interpersonal relations, communication, customer service, and sales; demonstrated leadership, management, and supervisory abilities; strong organizational and project management skills; problem-solving capability; thorough knowledge of bank products, services, policies, procedures, and federal banking regulations; expertise in branch and teller operations, cash/ATM procedures; proficient PC skills; ability to lift 50 lbs.

Experience: Minimum three (3) years related experience.

GENERAL RESPONSIBILITIES

Assist Branch Manager in managing branch office to meet customer financial service needs; implement strategies to achieve Retail Banking Division annual operating plan goals; ensure compliance with operating policies, procedures, and regulatory requirements; supervise assigned personnel; communicate with management and staff; provide periodic reports.

ESSENTIAL DUTIES

• Branch Management Support:
• Manage sales, branch functions, and business development to achieve growth, customer service excellence, and profitability
• Enhance Bank image through proactive, customer-driven service exceeding expectations
• Ensure customer retention and branch growth
• Maintain proper staffing levels for customer service and sales objectives
• Train personnel on product knowledge and sales techniques
• Coach branch team on customer experience, sales goals, and leadership development
• Actively participate in customer service; generate deposits and loans
• Ensure operations comply with Bank policies (office balancing, vault cash control, etc.)
• Maintain security, maintenance, safety, and cleanliness; supervise building/vault opening and closing
• Conduct regular branch self-audits
• Prepare outgoing wires; place account stops and holds
• Review branch reports for accuracy; ensure timely submission
• Establish Customer Information Files and open new accounts
• Coordinate weekly branch meetings
• Participate in community organizations and branch events
• Implement strategies achieving branch goals per Retail Banking Division annual plan; assist in budget development and adherence.
• Comply with laws and policies promoting harassment-free, non-discriminatory workplace.
• Support adherence to internal policies for risk management, safety, soundness, and regulatory compliance (CRA, BSA, Equal Credit Opportunity Act, etc.).
• Personnel Supervision:
• Assist in hiring new personnel
• Provide orientation and training
• Review employee performance during probation and regularly thereafter
• Organize, schedule, and distribute work
• Communicate pertinent policies and procedures; encourage upward communication
• Administer personnel policies per Bank standards
• Communicate with Branch Manager, office managers, and staff to integrate goals and activities.
• Provide periodic reports to Branch Manager and other Bank groups as required.