Training Manager

OVERVIEW

First Coast Security Services is hiring a full-time Training Coordinator to manage and support employee training programs at our Jacksonville, FL headquarters. In this on-site role, you will coordinate security training, track compliance certifications, maintain training records, and ensure our workforce meets all licensing, contractual, and regulatory requirements. This position is ideal for a highly organized professional with a background in training coordination, learning and development, or HR administration who wants to make a direct impact on the readiness of a frontline security workforce.

JOB RESPONSIBILITIES

• Schedule and coordinate employee training sessions, including securing trainers, materials, and facilities.
• Track and monitor employee progress through training programs; provide support and guidance to individuals as needed.
• Conduct post-training evaluations to measure program effectiveness and identify areas for improvement.
• Maintain and update training materials, manuals, and resources to ensure accuracy and compliance with current standards.
• Keep accurate records of training activity, including attendance, certifications, and outcomes; provide regular reporting on participation rates and program metrics.
• Coordinate with external training vendors and consultants to deliver specialized programs.
• Evaluate and manage external training vendor relationships on an ongoing basis.
• Serve as the primary point of contact for employee training questions and resource access.
• Monitor applicable laws, regulations, and contract requirements to ensure all training programs remain in compliance.

QUALIFICATIONS

• Minimum 2 years of experience in the security industry; working knowledge of security operations, officer licensing, and field workforce standards is required.
• Prior experience in training coordination, learning and development, HR administration, or a related role strongly preferred.
• Strong organizational and time-management skills; able to manage multiple training programs and deadlines simultaneously.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with an LMS or HRIS platform is a plus.
• Clear written and verbal communication skills; comfortable facilitating training sessions and presenting to groups.
• Familiarity with compliance requirements in the private security industry, including state licensing regulations and contract-driven training standards.
• Ability to work independently and collaboratively across departments in a fast-paced, multi-site organization.
• Associate's or Bachelor's degree in Human Resources, Business Administration, Education, or a related field preferred; equivalent work experience considered.