Security Control Room Operator

First Coast Security Services is hiring full-time and part-time Control Room Operators (CRO) for a high-security data center environment in Frederick County. This is a critical operations role responsible for real-time alarm monitoring, access control management, and emergency dispatch coordination.

JOB DESCRIPTION

• Monitor alarms in real time and dispatch security officers to incidents within required SLA windows
• Manage access control systems -- grant, restrict, and revoke access permissions; verify credentials; investigate unauthorized access attempts
• Execute emergency escalation procedures and maintain clear communication during high-risk incidents
• Monitor green zones and perimeter areas for security compliance
• Manage and update incidents using a ticketing system
• Respond to client requests via radio, intercom, and text-based communication platforms
• Maintain accurate access logs, incident reports, and documentation

REQUIREMENTS

• Fluent English, strong written and verbal communication required
• Prior security control room experience preferred
• Experience with access control systems (Lenel, Genetec, CCURE, or similar) strongly preferred
• Ability to multitask under pressure in a fast-paced environment
• Basic to intermediate computer proficiency
• Strong attention to detail