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Field Reimbursement Manager
Vericel Corporation
Minneapolis, MN · Chicago, IL · Denver, CO
- $165,000 to $185,000 USD / year
Field Reimbursement Manager - Central/West Coast
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Field Reimbursement Manager
Vericel Corporation
Boston, MA · New York, NY · Philadelphia, PA
- $165,000 to $185,000 USD / year
Field Reimbursement Manager - Northeast Region
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…plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time…
Added 1 min ago
Regional Sales Manager, Southwest
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…plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time…
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Regional Sales Manager, Northeast
Emerson
Cranberry Township, PA · Pittsburgh, PA · Warren, NJ
- $140,000 to $155,000 USD / year
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FF
Part-Time Sales Lead - Famous Footwear
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SIOUX FALLS, SD
- Part-time
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Odyssey Logistics & Technology Corporate
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- $16 to $16.5 USD / hour
…Logistics Picker to support daily warehouse and order fulfillment operations. The ideal candidate is comfortable working in a fast-paced warehouse environment, following order instructions,…
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Odyssey Logistics & Technology Corporate
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Slitter Line Operator
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6 months to 1 year of previous manufacturing or slitting-line experience required

First Citizens Bank

Business Process Analyst III - Operations

Jacksonville, FL, United States
Portsmouth, NH, United States

Apply on jobs.firstcitizens.com About employer

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Job details

Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

This is a hybrid role with the expectation that time working will be 4 days inside our Jacksonville FL or Portsmouth NH offices and 1 day remotely.

We are looking for candidates who are within a commutable/drivable distance to our Jacksonville, FL or Portsmouth, NH offices.

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

First Citizens Equipment Finance is a full-service, vendor-centric lending/leasing business unit. FCB EF provides a wide array of lending and leasing products/solutions to customers ranging in size from small/medium businesses to enterprise entities through its affiliation/alignment with OEM equipment vendors, their distributors, resellers, and dealers.

This position is responsible for working with the respective business process owners (Collections, Recovery, End of Lease) and business teams to develop, maintain, manage, and drive continuous improvement of their assigned processes across programs that are driving transformation and modernization. These business programs include cross-functional programs such as client onboarding, sales and lending, and client migration programs. Ensures assigned processes are well documented, performing as expected, supported by necessary tools, and enhanced when deficiencies are identified. This includes providing subject matter expert support, such as capability mapping, & partnering with process stakeholders, first line risk, and others to execute against risk framework activities when triggered, including, but not limited to, Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management, among others. Have an expert-level understanding of processes executed within Commercial Bank, as well as principles and best practices associated with managing & maintaining processes.

This role leverages this knowledge to partner with both the business and the first line risk program teams to execute against the business strategic and risk related goals. This position serves as a subject matter expert in process management and may provide guidance to other department associates as needed. This role is not a program manager, but coordinates with different project and program leads to ensure that impacts to business processes are understood and sequenced to minimize impact on clients and associates.

Responsibilities & Qualifications

Duties & Responsibilities:

Cross-Functional Collaboration - Works across teams and divisions impacted by their assigned processes to ensure appropriate alignment & support for process execution. Includes work associated with assessing impact of requirements changes from business-driven process improvement, policy/standard updates, or risk assessment & remediation. As part of cross-functional groups, represents Commercial Bank and provides subject matter expertise on how the process is executed, monitored, managed and impacted (as applicable). Provides necessary feedback to first line risk team to support management of risk within Commercial Bank. Partners with the business and frontline risk team when gaps are identified to ensure resulting action meets the requirements of the program, enterprise risk framework & regulatory expectations. May support more senior-level business process roles in carrying out these functions.
Process Management/Continuous Improvement - Serves as a business process subject matter expert within the Commercial Bank, providing guidance and process expertise to ensure appropriate and effective management of assigned processes, including gap identification when the process doesn't perform as expected and identifying operating efficiency/improvement opportunities. Ensures the appropriate engagement of first line risk teams to align on the actions needed to drive compliance with internal rules and external regulations. Analyzes and understands processes with Commercial Bank to understand current and future impacts arising from technology, policy/standard, requirements, etc. changes to ensure business readiness to execute against the change. Drives process change implementation, including ensuring documentation, system, tools, maps are updated. May support more senior-level business process roles in carrying out these functions.
Risk Engagement- Maintains an understanding and satisfactory resolution of work related to enterprise risk program requirements, including, but not limited to, execution against Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Third Party Risk Management, and Model Risk Management requirements in partnership with first line risk team. Ensures adequate knowledge of regulatory expectations, Commercial Bank’s risk environment and risk appetite, as well as related policies, standards and procedures applicable to assigned processes to ensure execution alignment. May support more senior-level business process roles with carrying out these functions.

Basic Qualifications:

Bachelor's Degree and 2 years' experience -OR- High School Diploma or GED/Equivalent and 6 years' experience in

Position Specific Skills:

Business process skills
Project management skills
Attention to detail
Knowledge of risk programs
Process mapping and analysis skills
Collections, Recovery, and/or Asset Management experience
Data analysis and reporting skills
Capability-based planning
Process improvement
Risk assessment and mitigation skills
Stakeholder management and collaboration skills
Strategy translation into actionable deliverables
Knowledge of risk techniques, practices, and control frameworks. Knowledge of various banking and government regulatory requirements and processes
Ability to work effectively with associates, senior management, and various committees
Knowledge of regulatory guidance pertaining to enterprise risk and operational risk
Knowledge of product management and supporting risk management programs within a product organization

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Apply on jobs.firstcitizens.com About employer

More about this job

Skills

Business processes
Process improvement
Collaboration
Hazard assessment
Regulatory compliance
Documentation
Risk management
Project management
Attention to detail
Data analysis
Reporting
Stakeholder management
Translation

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Work requirements

Jobs in the United States