IT Help Desk Technician

Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking an IT Help Desk Technician.

The IT Support Technician provides frontline technical support to employees and assists with the day-to-day operation of the organization's technology environment. This position troubleshoots hardware, software, telephone, and peripheral issues; deploys and maintains computers and related equipment; and documents, resolves, or appropriately escalates support requests.

Duties and Responsibilities

• Provides frontline technical support for employee hardware, software, peripherals, telephones, and other technology issues.
• Receives, prioritizes, documents, and owns assigned support requests through resolution when possible, escalating issues when additional expertise or access is required.
• Images, configures, deploys, replaces, troubleshoots, and repairs desktop and laptop computers.
• Maintains accurate technology equipment inventory records.
• Installs and troubleshoots software, printers, scanners, monitors, docks, and other computer peripherals.
• Provides support for the organization's telephone system and related equipment.
• Installs, replaces, repositions, and performs basic troubleshooting of security cameras and related equipment.
• Installs, terminates, tests, and troubleshoots Ethernet cabling, jacks, and related physical network connections.
• Creates and maintains technical documentation, troubleshooting procedures, and knowledgebase articles.
• Assists employees with technology use and provides basic user training as needed.
• Coordinates with other IT staff and third-party support providers when specialized assistance is required.
• Follows established security, confidentiality, technology, and organizational policies and procedures.
• Performs other duties as assigned.

Qualifications

Skills and Abilities

• Strong problem-solving, troubleshooting, and customer-service skills.
• Basic understanding of Microsoft Windows, computer hardware, peripherals, and common workplace technology.
• Ability to logically diagnose problems, follow technical procedures, document solutions, and recognize when escalation is appropriate.
• Good verbal and written communication skills with the ability to assist users of varying technical abilities.
• Strong attention to detail and ability to organize and prioritize multiple support requests.
• Ability to work independently and collaboratively as part of an IT team.
• Ability and willingness to learn new technologies, business applications, organizational policies, and security requirements.

Experience and Education

This is an entry-level position. Prior professional IT experience is not required. Previous hands-on technology experience obtained through employment, internships, education, certifications, or personal projects is beneficial.

Technical education, certifications, hands-on experience, or an associate degree in information technology or a related field is preferred. Relevant entry-level IT certifications are beneficial but not required.

Other Requirements

• Valid driver's license and ability to travel between company locations.
• Willingness to participate in the scheduled Saturday morning on-call rotation.
• Ability to perform the physical activities associated with computer, cabling, and equipment installation.

Work Environment

• Work Hours: Monday through Friday, 7:30 AM to 4:30 PM, plus a Saturday morning on-call rotation from 8:30 AM to 10:00 AM. Additional hours may occasionally be required for meetings, training, or technology maintenance.
• Travel: Regular local travel, typically two to four times per month.
• Physical Requirements: Regular standing, walking, handling equipment, and reaching. Occasional bending, kneeling, crouching, climbing stairs, reaching overhead, and lifting or moving equipment weighing up to 40 pounds.
• Client-Facing Role: Primarily supports internal employees rather than external clients.

The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.

EEO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources.

This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period.

Replies to all questions will be held in strictest confidence.

In order to be considered for employment, this application must be completed in full.

APPLICANT'S STATEMENT

By submitting an application I agree to the following statement:

(A) In consideration for the Bank’s review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation.

(B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank’s human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information.

(C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice. (D) If hired, I will comply with all rules and regulations as set forth in the Bank’s policy manual and other communications distributed to employees. (E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination. (F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered. (G) I hereby acknowledge that I have read the above statement and understand the same.