Archived listing. The details below describe a past opening.
Summary: Provide service to Bank customers by conducting transactions, assisting with inquiries, and resolving issues in a timely manner. In addition, through customer interactions, identify opportunities to cross-share Bank products and services with referrals to a platform employee or other Bank department.
Duties and Responsibilities:
- Provide high quality service to every customer i.e. smile, greet, address by name, timely assistance, etc.
- Develop working knowledge of bank products/services via training, Bank website, intranet information, meetings, etc.
- Identify opportunities to cross-share Bank products/services and refer customers to a platform employee or appropriate Bank department.
- Assist with customer account inquiries i.e. service charges, balances, account history, etc.
- Refer customers to a platform employee for transactions or questions that cannot be addressed at the teller line
- Protect customer privacy and maintain confidentiality
- Adhere to all Bank policies/procedures
- Receive checking/savings deposits and withdrawals: verify cash, endorsements, identification, and issue receipts
- Determine proper funds availability for checks cashed or deposited based on Bank and regulatory requirements
- Complete Regulation CC Holds, as needed
- Redeem U.S. Savings Bonds
- Issue money orders, cashier’s checks
- Assist safe deposit box customers
- Accept loan payments: verify payment amount, ensure proper loan payment code, and issue receipts
- Buy/sell cash from vault as necessary, ensuring teller drawer cash limits are not exceeded
- Balance teller drawer daily, including locating cash discrepancies
- Perform end of day balancing and Teller Capture balancing
- Complete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL)
- Refer customers to the Head Teller or Branch Manager for issues that you cannot resolve
- Balance ATM and load cash into ATM
- Ensure teller station is properly supplied and neat
- Maintain security of teller station including keys, combos, cash drawers, and teller work
- Promote and maintain positive relations with all employees, contacts, customers, and potential customers.
- Represent the bank in business development efforts and civic and community functions.
Secondary or Additional Job Duties:
- This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by management.
Qualifications
Experience and Other Requirements
- High school diploma or equivalent
- 1 year of customer service experience
- 1 year of cash handling experience
- Must possess the ability to interact positively with all levels of the organization, including Management, the Board, Coworkers, and the Public.
- Excellent oral, written, telephone, organizational and interpersonal communication skills required.
- Proficiency in Microsoft applications, including Word and Excel.
- Must be proficient using e-mail and the internet.
All First Bank employees are required to:
- Be attentive to our customer needs with a welcoming personality.
- Possess a team-oriented attitude with a desire to see success in themselves and others.
- Maintain a strict standard of confidentiality involving all transactions and relationships.
- Develop a working knowledge of all bank products.