Director, HVAC Technical Services

Who We Are Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do Provides technical leadership, regulatory oversight and operational supervisor for the residential HVAC installation and replacement program. The HVAC Technical Director will oversee the technical quality and regulatory compliance of a network of independent, licensed HVAC subcontractors and, where designated, serve as the qualifying individual responsible for the supervision and control of licensed contracting activities in accordance with applicable state and local laws.WHAT YOU'LL DO:

• Serve as the designated qualifying individual in assigned states, where eligible and approved by the applicable licensing authority.
• Maintain required licenses, qualifications, and certifications, and comply with applicable licensing obligations.
• Provide technical leadership and oversight for independent HVAC contractors performing program upgrade installations.
• Review contractor-submitted upgrade proposals for technical soundness, equipment compatibility, scope, and alignment with program requirements; recommend or coordinate intervention as needed.
• Investigate customer complaints, installation defects, workmanship concerns, and other complex service issues; work with contractors and internal partners to determine and implement appropriate resolutions.
• Monitor contractor quality and performance data, identify trends and underperformance, and develop corrective action, coaching, or training plans.
• Train contractors on installation quality, safety, customer service, documentation, and program procedures through virtual sessions and field visits.
• Advise contractors and internal employees on HVAC systems, installation practices, equipment options, and technical requirements.
• Partner with the Business Development Manager on contractor onboarding, training, development, sales readiness, and ongoing performance.
• Work with Supplier Management on equipment selection, system compatibility, product availability, supplier feedback, and emerging technical issues.
• Collaborate with Legal and Compliance on HVAC technical questions, regulatory matters, contractor qualifications, and escalated installation reviews.
• Track changes in state HVAC laws, contractor licensing rules, building and safety requirements, and industry standards; communicate program impacts to leadership.
• Maintain clear records of technical reviews, contractor coaching, escalations, and corrective actions; recommend improvements to program processes.

WHAT YOU’LL BRING:

• Must hold and maintain current, active HVAC contractor and/or general contractor licenses in multiple states, in good standing with the applicable licensing authorities.
• Bachelor’s degree, relevant technical degree, or equivalent combination of education and residential HVAC experience.
• Trade school diploma, apprenticeship, or equivalent formal HVAC training is valued.
• 10+ years of experience in residential HVAC service, maintenance, installation, or technical operations.
• Progressive experience providing technical leadership, contractor oversight, quality improvement, or multi-market operations support
• Demonstrated ability to assess HVAC systems, replacement options, installation quality, equipment compatibility, and contractor work practices.
• Knowledge of applicable HVAC codes and standards, permitting and inspection practices.
• Experience leading, coaching, or developing contractor teams and holding service providers accountable for quality, safety, and customer outcomes.
• Strong analytical and problem-solving skills, including the ability to review performance measures, recognize trends, and recommend practical corrective actions.
• Clear written, verbal, and presentation skills; able to explain technical topics to customers, contractors, executives, and cross-functional partners.
• Strong collaboration, organization, follow-through, and customer-service judgment; able to manage competing priorities and travel as needed.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $148,600.00 - $198,200.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.