Sr. Order Processor

Who We Are Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do The Order Processor job family provides support to clearing title by obtaining, researching, processing, and sending appropriate documents for recording to release liens against real property on behalf of internal and external customers. Responsible for processing and organizing a high volume of documents and/or orders, ensuring accuracy and timely completion of tasks.

What You'll Do

• Provide a wide range of support within assigned area.
• May act as the team’s resource and subject matter expert. Provide guidance and direction to less experienced team members.
• Follow department’s processes and procedures in daily activities, adhere to quality control standards, actively identify areas of improvement and recommend solutions.
• Prioritize work to meet service level agreements (SLAs) and customer deadlines
• Answer phones/respond to emails to take and process customer orders
• Research property records through county recorder websites
• Search for documents and/or entities through internet websites
• Apply recording guidelines when preparing documents for submission.
• Record documents by mail and electronic filing
• Process product line documents as requested by customer
• Proofread orders and documents for accuracy, completeness, and compliance with technical and legal recording requirements.
• Respond to internal and external inquiries related to pending recordings or rejected documents.
• Identify, research, and resolve discrepancies, including payoffs, deeds, judgments, lien releases, and subordinations.
• Track document and order status end-to-end, including follow-up on outstanding items.
• Maintain ownership of assigned pipeline of orders or documents.
• Resolve first and second level escalations related to document defects and/or customer concerns.
• Identify risk issues and recommend appropriate resolution paths within established policies.
• Perform quality reviews, audits, or pipeline health checks to identify trends or systemic issues.
• Recommend process improvements to reduce defects, rework, and cycle time.
• Other duties as assigned

What You'll Bring

• High School diploma or equivalent
• Some college preferred
• 3-5 years of directly related experience
• Strong knowledge of fundamental concepts, practices, and procedures of department; strong knowledge of company products
• Excellent interpersonal, verbal and written communication skills
• Establish effective working relationships at the department level
• Proficiency with Microsoft Office products
• Resourceful, organized, and detail oriented
• Strong customer service skills
• Basic math skills
• Problem solving skills
• Ability to multitask in a deadline-oriented environment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural instructions.

Pay Range: $16.63 - $22.18 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.