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Training and Development Manager
Evidence in Motion
Remote, United States
Drawing on adult learning principles and instructional design best practices, the Training and Development Manager defines workflows, prioritizes training needs, and manages learning…
Added 1 min ago
Case Manager II/ Housing Specialist for HPP
Catholic Charities
San Francisco, CA
Submit the Check Request on timely manner with Program Director/Manager.
Added 1 min ago
Marketing Project Manager
Anne Carlsen Center
Jamestown, ND · Fargo, ND · Bismarck, ND · Grand Forks, ND
The Marketing Project Manager is a key member of Anne Carlsen’s Brand, Marketing and Communications team, responsible for planning, coordinating and delivering marketing and communications…
Added 2 mins ago
Bank at Work Relationship Manager
BMO Bank N.A.
Indianapolis, IN
…programs/products. Acts as the market expert for the retail sales program / products to grow market share. Establishes strong working relationships within the designated market and…
Added 2 mins ago
Bank at Work Relationship Manager
BMO Bank N.A.
Phoenix, AZ
…programs/products. Acts as the market expert for the retail sales program / products to grow market share. Establishes strong working relationships within the designated market and…
Added 2 mins ago
Bank at Work Relationship Manager
BMO Bank N.A.
Chicago, IL
…programs/products. Acts as the market expert for the retail sales program / products to grow market share. Establishes strong working relationships within the designated market and…
Added 2 mins ago
Bank at Work Relationship Manager
BMO Bank N.A.
Milwaukee, WI
…programs/products. Acts as the market expert for the retail sales program / products to grow market share. Establishes strong working relationships within the designated market and…
Added 2 mins ago
Associate Manager, Clinical Care Operations
Compass Pathways
United States
Experience with complex record keeping in a highly regulated setting required; experience with Quality Management Systems and eTMF filing as well as knowledge of, and experience working…
Added 3 mins ago
Outreach Care Specialist
Elevance Health
Nashville, TN · Tampa, FL · Indianapolis, IN · Louisville, KY · Cincinnati, OH
…community-based settings to maximize their health, independence, and quality of life through homecare and community-based…
Added 4 mins ago
Director, Sales Operations & Channel Management
Stanley Engineered Fastening LLC
Elyria, OH
Manage the Catalog Channel Manager responsible for expanding product listings, catalog penetration and new product adoption.
Added 4 mins ago
Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Colorado Springs, CO
…unwavering commitment to excellence. As an Assistant General Manager, you'll be at the heart of our operation, helping drive the business, develop future leaders, and ensure every guest…
Added 4 mins ago
Hardware Engineering Project Manager
Cisco
Austin, TX
Experience balancing rapid program execution with long-term operational and quality priorities
Added 4 mins ago
Senior Supply Chain Security Manager
Langham Logistics, Inc
INDIANAPOLIS, IN
Langham Logistics is looking for a Senior Manager, Supply Chain Security to serve as the enterprise owner of physical and supply chain security across our entire warehouse, transportation,…
Added 5 mins ago
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Human Resources Operations Manager
Rosendin
San Jose, CA
- $128,000 to $167,900 USD / year
The HR Operations Manager leads the HR Ops team as part of a shared services model responsible for the accurate, timely execution of core HR processes across the employee lifecycle,…
Added 5 mins ago
Senior Project Manager
Clinisys
Remote, United States
The Senior Project Manager is responsible for the successful management and delivery of customer engagements, with full accountability for project planning, execution and outcomes.
Added 6 mins ago
SO
DSHS ESA Risk Mitigation Manager
State of Washington
Olympia, WA
- $93,249 to $124,332 USD / year
Manage, coordinate, monitor, and ensure quality and completion of major assignments related to Enterprise Risk Management; develop and implement statewide ERM tools, practices, and…
Added 6 mins ago
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IT Application Development - Entry
State of Washington
Olympia, WA
- $79,812 to $107,328 USD / year
…energetic, innovative thinkers who care equally about producing quality work and serving the public. We are committed to preserving our culture of diversity and inclusion and to providing a…
Added 6 mins ago
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Assistant State Auditor 4 - Vancouver (Internal Only)
State of Washington
Vancouver, WA
- $6,735 to $9,065 USD / month
…understanding of the goals and provides feedback to the AAM and Manager regarding staff…
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CPS/FAR Social Service Specialist 2-3 In Training (SSS3) - Spokane North
State of Washington
Spokane, WA
- $66,072 to $93,288 USD / year
…North team. Our office excels at teamwork, including cross-program communication, collaboration, and assistance. We pride ourselves on providing high-quality services to the children and…
Added 7 mins ago
Campus Talent Acquisition Specialist
DuraServ Corp
Coppell, TX
…within the Sales function as part of the Groundbreakers Sales Program. This role manages full-cycle recruitment and builds strategic partnerships with universities and industry-related…
Added 7 mins ago
Registered Nurse Manager
Dungarvin
Evansville, IN
The Nursing Services Manager is responsible for the Wellness Coordination program as well as supervising and managing nursing operations in a select area. This position develops and…
Added 7 mins ago
Registered Nurse Manager
Dungarvin
Seymour, IN
The Nursing Services Manager is responsible for the Wellness Coordination program as well as supervising and managing nursing operations in a select area. This position develops and…
Added 7 mins ago
Registered Nurse Manager
Dungarvin
Bloomington, IN
The Nursing Services Manager is responsible for the Wellness Coordination program as well as supervising and managing nursing operations in a select area. This position develops and…
Added 9 mins ago
Legal Internship/Externship (Fall/Winter 2027)
PURPOSE DIGNITY ACTION
United States
Formed in 1969 as The Defender Association to provide high-quality legal defense for civil rights activists in Seattle, in 2013 we began to concentrate exclusively on alternative public…
Added 9 mins ago
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PROPERTY MANAGER
QUANTUM RESIDENTIAL
Portland, OR
- $28 to $31 USD / hour
…communicate to existing residents and establish a successful renewal…

First Advantage Background Services

Assistant Manager Concierge

United States

The salary range for this position is approximately $50-56K annually.

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Job details

Pay: The salary range for this position is approximately $50-56K annually.
Posting language: English
Posted: Nov 6, 2026

Original job description

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You'll Do:

The Assistant Manager Concierge oversees a team of healthcare concierge members, guiding them to become experts in drug and healthcare services. This role involves managing daily operations, including coaching, monitoring productivity, and addressing escalated concerns. The team lead ensures exceptional service to clients by coordinating drug and occupational health programs, supporting candidates, and tracking key performance indicators related to productivity, quality, and team morale. Effective communication with internal and external teams is essential to maintaining a smooth client experience.

This is a fully remote position (Work from Home), must be based and authorized to work in the United States.

Support Hours: Some time between 10:30am - 8:00pm ET

Responsibilities:

Provide ongoing training and support to the Concierge Team on work processes and SOPs.
Continuously monitor team productivity and quality to ensure client satisfaction.
Address team inquiries and offer guidance, coaching, and feedback as needed.
Escalate issues or concerns to the Concierge Operations Manager for resolution.
Regularly update and refine procedures and protocols to improve efficiency.
Onboard and integrate new team members, ensuring they understand team processes and expectations.
Deliver exceptional customer service, ensuring a seamless experience for clients.
Foster a positive team environment by leading with integrity and setting a strong example.
Track and manage team performance, ensuring goals and KPIs are consistently met.

What You Will Need to be Successful:

Associate Degree or equivalent work experience; Bachelor’s Degree preferred
Proven experience in supervising and motivating a team to achieve performance goals.
Familiarity with healthcare services and understanding of client needs.
Experience in customer service or call-center environments is a plus.
Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.
Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality.
Proficient in Microsoft Office Suite, internet searches, and database lookups.
Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines.
Capable of following company and customer-specific directions while working autonomously.
Energetic, self-motivated, and detail-oriented with a strong work ethic.
Collaborative team player, comfortable working with diverse teams, both locally and remotely.
Willingness to work overtime as needed to meet team and client needs.
Experience providing exceptional client support and service.
Proficient in reading, writing, and speaking English.
Punctual and dependable, with a strong commitment to meeting job expectations.

Why Join Us at First Advantage? At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values - Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired - empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

Employee Impact Groups
FA Cares volunteer opportunities
Mentorship Advantage Program
SOAR, award-winning manager development program

Additional benefits offered include:

Ability to work remotely
Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement.
401k with an employer match and an Employee Stock Purchase Plan (ESPP).
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
Volunteer Time Off Policy (VTOP) up to 8 hours a year.

What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $50-56K annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. We have great people here and are looking for more. Come join us!

Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

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