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Added 16 mins ago
D
District Manager
Driveline
Green Bay, WI
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…
Added 25 mins ago
Sales Leader
Norman's Gift Shops, Inc.
Lancaster, PA
Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and…
Added 25 mins ago
Sales Leader
Norman's Gift Shops, Inc.
Gilbertsville, PA
Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and…
Added 25 mins ago
Sales Leader
Norman's Gift Shops, Inc.
Mechanicsburg, PA
Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and…
Added 36 mins ago
Supervisory Program Analyst
Veterans Affairs, Veterans Health Administration
Oklahoma City, OK
Added 36 mins ago
D
District Manager
Driveline
Oklahoma City, OK
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…
Added 42 mins ago
W
Shift Lead
Walgreens
CHESAPEAKE, VA
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 42 mins ago
W
Shift Lead
Walgreens
MOREHEAD CITY, NC
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 42 mins ago
W
Shift Lead
Walgreens
ROGERS, MN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 42 mins ago
Emerging Store Manager
Walgreens
DEERFIELD, IL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 42 mins ago
W
Shift Lead
Walgreens
DEERFIELD, IL
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 42 mins ago
W
Shift Lead
Walgreens
ORLANDO, FL
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 42 mins ago
W
Shift Lead
Walgreens
PINOLE, CA
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 42 mins ago
W
Shift Lead
Walgreens
SCOTTSDALE, AZ
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 57 mins ago
Sales Leader
Norman's Gift Shops, Inc.
Sinking Spring, PA
Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and…
Added 57 mins ago
Sales Leader
Norman's Gift Shops, Inc.
Lancaster, PA
Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and…
Added 58 mins ago
RC
Senior Branch Service Manager - Edina
RBC Capital Markets, LLC
Minneapolis, MN
- $11.41 USD / hour
…financial advisors, clients and the team. The Branch Service Manager is a player-coach role, acting as the primary liaison between the Complex management team and the branch on operational…
Added 58 mins ago
Environmental Health & Safety Manager
Doosan Bobcat North America, Inc.
Litchfield, MN
Ready to lead safety beyond compliance? As our Environmental Health & Safety (EHS) Manager, you'll have the opportunity to shape safety culture, influence change, and make a visible impact…
Added 1 hour ago
AP
Quality Control Manager - Precision Machining
Acero Precision
West Chester, PA
- $35 to $45 USD / hour
…components and assemblies. We are seeking a hands-on Quality Control Manager to lead inspection activities, support quality system compliance, and partner closely with manufacturing teams…
Added 1 hour ago
Guest Service Supervisor
Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel
Orlando, FL
Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales
Added 1 hour ago
Sr HSE Multi-Site Manager
CBRE
Salt Lake City, UT
…Environmental) priorities in a manner that effectively drives program consistency and effectiveness across the account, market area, or geographical region of…
Added 1 hour ago
Compounding Pharmacy Technician
RES-CARE, INC.
SALT LAKE CITY, UT
Added 1 hour ago
Baker
County Market
Hannibal, MO
The Baker, under the direction of the Bakery Manager, will provide high quality fresh baked goods. The Baker is responsible for the execution of the baking plans laid out by the bakery…
Added 1 hour ago
Supervisory Air Traffic Control Specialist (Air Traffic Manager)
Federal Aviation Administration
Atlanta, GA
Summary Serves as an Air Traffic Manager of a terminal facility and is responsible for planning and directing all activities at the facility. Responsibilities Directs a highly technical…
Added 1 hour ago
Supervisory Park Ranger
Bureau of Reclamation
Angels Camp, CA

FIREKEEPERS DEVELOPMENT AUTHORITY

Housekeeping Manager

BATTLE CREEK, MI, United States

$50,003.2 to $61,256 USD / year

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Job details

Pay: $50,003.2 to $61,256 USD / year
Posting language: English

Original job description

Step into a workplace that’s as exciting as it is rewarding!

FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.

Why join us?

Grow your career with development programs and opportunities to advance from within.
Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
Give back through Volunteer Time Off (VTO).
Generous PTO plan to recharge and reset.
Incentive programs that recognize your contributions.
Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFTS AVAILABLE: Days

PAY: Starting at $50,003.20 annually, with opportunities for annual increases

SCOPE OF POSITION:

Under the direction of the Executive Housekeeper assists with ensuring the overall cleanliness of the hotel, including guest rooms, laundry, guest hallways, public areas and elevators, as outlined in the AAA Four Diamond Standards. Establishes a friendly atmosphere of superior guest service and product quality while role modeling exemplary performance for Team Members to follow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

Assists in maintaining cleanliness standards for both rooms and public areas and inspects them to ensure that AAA Four Diamond standards are met.
Partners with the Service Culture Department to assist Housekeeping Team with solutions on Team Members issues inside and outside of work that affect their employment, opportunities for improvement with their daily duties and focus on improving retention.
Collaborates with property departmental managers to ensure teamwork, clear communication and a consistent focus on providing superior WEEA.
Responsible for training staff in all aspects of housekeeping; including guest service, and all duties for housekeeping supervisor, lead housekeeping attendant, housekeeping attendant, housekeeping maintenance, and laundry attendant.
Ensures guests are satisfied with hotel cleanliness by reviewing guest satisfaction, inspection procedures and reports.
Reviews guest satisfaction, inspection procedures and reports.
Monitors the utilization of HotSOS and Opera to positively impact the operation.
Distribution of daily room assignments and inspections.
Monitors the laundry operation for effectiveness and efficiency.
Leads by example to empower housekeeping staff to deliver superior guest service by encouraging responsiveness to guest needs.
Personally, demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
Communicates to guests about hotel promotions, local attractions and points of interest as needed.
Helps maintain and control expenses to approved budgetary guidelines.
Trains housekeeping Team Members on OSHA requirements, Blood borne Pathogens, and chemicals used in the laundry room and guest rooms.
Stays current on safety training techniques to minimize Worker's Compensation claims.
Maintains the highest level of confidentiality.
Assists with the management of the Preventative Maintenance Program with the Facilities department to ensure room quality standards are maintained.
Collaborates with supervisory partners in Environmental Services (EVS) and Front Desk to support cross-functional communication, knowledge sharing, and cross-training. Participants in learning opportunities to develop an understanding of these departments' operations and supervisory practices as needed. These activities are supplemental to the role's primary responsibilities and do not constitute the position's regular or core job functions.
Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
Outstanding example of and a credit to FireKeepers Casino Hotel.
Ensures proper use and care of equipment is required, including laundry equipment and all machines used in cleaning carpets and tile.

SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Proficiency in both written and verbal English communication is required.

High School diploma or GED.

Two years' of leadership or supervisory experience and one year of hospitality or housekeeping experience.

Experience with leading and supervising a staff of more than 30 Team Members.

Must demonstrate computer proficiency and the ability to navigate multiple software platforms and learn new technology.

Must be able to learn and utilize Property Management System (PMS) to manage daily operations.

Must possess excellent communication skills, and effective public speaking skills.

Must be able to utilize iPAD, iPhone to manage daily operations.

GENERAL OR PREFERRED QUALIFICATIONS

Four years hotel experience. Experience with management of onsite Housekeeping facility in hotel, hospital, or health care facility preferred. Opera Property Management System and HotSOS Work Order System experience.

Successful completion of the FireKeepers Casino Hotel Training programs. WEEA Certified.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke-filled environment.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

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More about this job

Skills

Housekeeping
Teamwork
Communication skills
Staff training
Quality assurance procedures
Inspection
Control of expenses
Confidentiality
Front Desk
Cleaning
Leadership
PMS
Public speaking

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