Jobs in the United States

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Added 1 min ago
Variety Pack
Mars
Salt Lake City, UT
Partner with warehouse and production to support project needs
Added 1 min ago
PG
Associate Design Director-freelance
Publicis Groupe Holdings B.V
Chicago, IL
- $51.34 to $73.75 USD / hour
You must have outstanding communications skills, both verbal and written
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KR
Community Director - theYARD
Kairoi Residential
Salt Lake City
- $60,000 to $65,000 USD / year
Must have a valid driver's license with no major infractions in the last 12 months
Added 2 mins ago
TD
Engineering Technician Trainee/Senior Engineering Technician (NY HELPS) Region 3
Transportation, Department of
Syracuse, NY
- $40,307 to $67,990 USD / year
…prepare and check quantity computations; calculate estimated project costs; perform field investigations including data collection and field measurements; incorporate field data into…
Added 2 mins ago
TD
Engineering Technician Trainee/Senior Engineering Technician (NY HELPS) Region 3
Transportation, Department of
Syracuse, NY
- $40,307 to $67,990 USD / year
Locating and understanding information on project drawings
Added 3 mins ago
Operations and Projects Coordinator
Lehigh
Remote, United States
…moving, this role puts you at that intersection. Reporting to the Associate Vice President (AVP) for Institutional Data, you will coordinate operational projects and initiatives spanning…
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Field Service Engineer - Robot / Automation Systems Repair (Phoenix, AZ Metro)
Brooks Automation US LLC
Austin, TX
Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis
Added 5 mins ago
UG
Associate Director of Provider Account Management
UnitedHealth Group
Dallas, TX · Hartford, CT · Minneapolis, MN · Phoenix, AZ · Tampa, FL
- $112,700 to $193,200 USD / year
The Associate Director of Provider Account Management is a strategic leader responsible for provider relationship management, network performance, and operational excellence. This role…
Added 5 mins ago
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Associate Clinical Consultant
Oracle
Beloit, WI
- $25.82 to $50.43 USD / hour
Must have knowledge in reference to regulations and standard operating procedures
Added 5 mins ago
Associate Project Manager, Construction
CarolinaEast
New Bern, NC
Job Summary: The Assistant Project Manager provides critical operational and administrative support to the Project Manager and the Manager of Facility Design and Construction. This role…
Added 7 mins ago
Regulatory Specialist
Rich Products Corporation
Buffalo, NY
…larger projects with higher complexity, assisting in defining project objectives, organizing and prioritizing tasks and conducting necessary research while demonstrating a thorough…
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Anchorage, AK
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Program & Design Coordinator
ORGANIZED LIVING INC
Cincinnati, OH
Location: Cincinnati, OH (Hybrid: 3 Days in Office / 2 Days Remote)
Added 9 mins ago
Adjunct-Assistant, Associate, or Professor of Practice-Work-Based Learning
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…promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team…
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Knowledge Management Specialist
ASM Research, An Accenture Federal Services Company
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…templates, procedures, and specifications. This role analyzes project requirements to determine the types of publications needed, obtaining data through independent observation,…
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Experience with process improvement initiatives using documented project plan (Kaizen, Lean, Six Sigma, etc…)
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Patient Safety Associate I (Drug Safety Associate I)
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Charleston, WV
We are seeking a Patient Safety Associate I (Pharmacovigilance Associate, Drug Safety Associate) to join our team. This role supports critical patient safety and pharmacovigilance…
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Senior IT Project Manager Cybersecurity
Humana
Charleston, WV
The Senior Cybersecurity Project Manager is responsible for the delivery of strategic cybersecurity initiatives that strengthen the organization's security posture, reduce risk, improve…
Added 9 mins ago
IT Project Manager Cybersecurity
Humana
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The Cybersecurity Project Manager is responsible for the delivery of strategic cybersecurity initiatives that strengthen the organization's security posture, reduce risk, improve…
Added 9 mins ago
Copywriter 2
Humana
Charleston, WV
Manage multiple projects simultaneously, meeting deadlines and keeping project partners informed
Added 9 mins ago
Lead Insurance Product Manager - Part D/PDP
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Added 9 mins ago
HB - VP of Land Development
LHI Lennar Homes LLC
Tampa, FL
Must have the ability to develop schedules, budgets and deliver within requirements
Added 9 mins ago
Security Operations Center (SOC) Network Engineer/Systems Integrator - Secret Clearance - Naples, Italy
Deloitte US
Rosslyn, VA
As a Project Cloud Integrated Infrastructure Engineer III on the Hybrid Cloud Infrastructure team, you will be responsible for integrating Network Monitoring devices that analyze technology…

Findhelp

Customer Success Associate

Austin, TX, United States
Madison, WI, United States

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview:

As a Customer Success Associate (L1), you will support the operational health and adoption of our customer portfolio. Partnering with Senior CSMs and cross-functional teams, you will coordinate key customer lifecycle activities, support onboarding workflows, assist with business review materials, and host customer training. Acting as an essential internal bridge, you will track project deliverables, document feedback, and assist in resolving technical hurdles. We are seeking an empathetic, detail-oriented team player eager to build expertise in SaaS customer success while furthering our mission to connect individuals to social care services.

Responsibilities and Duties:

Operational Account Support: Serve as a primary daily touchpoint for administrative users and program coordinators, triaging inquiries, scheduling syncs, and maintaining seamless communication.
Executive Reporting Preparation: Collaborate with senior team members to aggregate usage metrics and assist in crafting presentation decks for Quarterly Business Reviews (QBRs).
Customer Lifecycle Coordination: Partner with Implementation and Support teams to track onboarding milestones, manage logistics, and drive rollout action items to completion.
Product Training & Adoption: Lead standard end-user product walkthroughs and webinars for client teams and community partners using established best-practice blueprints.
Data Hygiene & AI Productivity: Maintain accurate customer records within Vitally and HubSpot. Utilize generative AI tools to summarize meeting notes and streamline account documentation.
Digital Campaigns: Execute targeted, multi-touch email campaigns (via Vitally/marketing automation) to drive feature adoption, re-engage "quiet" accounts, and celebrate customer milestones.
Escalation Management & Advocacy: Log software bugs, proactively collaborate with Product Support and R&D to track technical issues, and ensure timely resolution updates to client stakeholders.
Adaptive Customer Communication & Ambiguity Navigation: Confidently manage customer-facing conversations in dynamic, ambiguous environments - exercising sound judgment, active listening, and agile problem-solving to meet customer needs rather than relying solely on strict playbooks.
Proactive Risk Identification & Mitigation: Continuously assess account health to identify subtle friction points, usage drops, or adoption blockers early; proactively communicate these risks to stakeholders with actionable mitigation steps to resolve issues before they escalate.
Usage Monitoring: Analyze account usage reports and analytics dashboards to flag engagement drops early and alert senior CSMs of deployment hurdles.
Cross-Functional Collaboration:

•

Partner with the Account Director to provide account context ahead of automated renewals.
Identifying high-growth potential accounts and escalating qualified expansion leads to the Account Director team.
Relay Voice of the Customer (VoC) feedback from scaled interactions to Education and Product teams to improve self-serve resources.

Qualifications:

1–3 years in Customer Success, Customer Support, Sales Development (BDR/SDR), Account Coordination, or Digital Program Management within a B2B SaaS environment.
Mission-Driven Focus: Strong interest in social determinants of health (SDoH), community organizations, public sector initiatives, and healthcare access.
Communication Skills: Exceptional written communication skills with the ability to convey complex technical concepts simply, engagingly, and empathetically across 1-to-many channels.
Technical & AI Proficiency: Quick learner with technology; familiarity or eagerness to work with CS platforms (Vitally), CRMs (HubSpot), ticketing systems, and Generative AI productivity tools.
Analytical Mindset: Strong ability to interpret data reports, user adoption metrics, and health score indicators and manage multiple administrative project tasks with high attention to detail.
Process & Scale Mindset: Natural inclination toward efficiency, documentation, template building, and process optimization - finding ways to solve an issue for 50 customers at once rather than one at a time.
Agility & Problem Solver: Strong ability to balance a reactive inbound queue with proactive outreach and digital programming. Resourceful self-starter adept at navigating client questions independently while knowing when to escalate technical issues internally.
Education: Bachelor’s degree (BA/BS) or equivalent practical experience.

Physical demands and work environment This role is based on-site in Austin, Texas, or Madison, WI with the opportunity to work remotely on Friday. This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed. Limited travel may be required.

We value being together : We believe being together enables stronger relationships, collaboration, and culture. This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp 401k & equity grants Fully stocked kitchens across all three office locations Onsite gym at our Austin HQ Paid parental leave Competitive PTO & 10 paid holidays Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage Dog-friendly office in Austin HQ 24/7 access to telemedicine and counseling Book Purchasing Program

We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

Culture Committee Leadership Development Training Paid Volunteering Time

Apply on ats.rippling.com About employer

More about this job

Skills

Onboarding
Scheduling
Communication skills
Reporting
Manage logistics
HubSpot
Active listening
Problem solving
Collaboration
Customer service
Sales
Program management
Manage quantitative data
Attention to detail
Documentation
Office equipment

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Work requirements

Jobs in the United States