Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Housekeeping Supervisor
Duluth, GA
…associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and…
Added just now
New Grad RN - Solid Tumor Oncology Unit
Johns Hopkins Hospital
Baltimore, MD
Shift: Day/Night Rotating Shifts with a Weekend rotation · BLS CPR certification required
Added just now
R
Principal Infrastructure Engineer / IT (PTX11926)
RealManage
Plano, TX
- $180,000 to $210,000 USD / year
Added 1 min ago
System Interpreter Services Coordinator / Interpreter Services
OH
The System Interpreter Services Coordinator oversees the organization's interpreter services program, ensuring Limited English Proficient (LEP) and deaf or hard-of-hearing patients receive…
Added 1 min ago
Associate Director Capture Management
RTX
United States
Qualifications You Must Have
Added 1 min ago
Associate Director, Contracts (FMS)
RTX
United States
Qualifications You Must Have
Added 1 min ago
AN/TPY-2 Electronics Equipment Unit (EEU) Integrated Product Team Lead (IPTL)
RTX
United States
Qualifications You Must Have
Added 1 min ago
LabVIEW Software & Test Systems Engineer
RTX
United States
Qualifications You Must Have
Added 1 min ago
Vehicle Maintenance Technician Lead-Qatar
RTX
United States
Qualifications You Must Have:
Added 1 min ago
Commodity Performance Lead
RTX
Remote, United States
Qualifications You Must Have:
Added 1 min ago
Respiratory Therapist
Franciscan Health Lafayette
IN
Required Basic Life Support Program (BLS) - American Heart Association
Added 1 min ago
PS
Teacher Assistant - Special Education 1:1 (SY 26-27)[One year position]
Providence School District
Providence, RI
- $21.26 to $25.82 USD / hour
…specific students. Assignments, including student, location, or program, may change based on IEPs, student needs, or school placement. Whenever possible, TAs follow students throughout…
Added 1 min ago
PS
Behavior Support Assistant 1:2 (SY 26-27)
Providence School District
Providence, RI
- $24.94 to $25.3 USD / hour
NOTE: The safety of school children is an important responsibility of the teacher assistant program. As such, please note that all teacher assistants MUST be available for bus monitoring…
Added 1 min ago
PS
Child Support Assistant 1:1 (SY 26-27)[One year position]
Providence School District
Providence, RI
- $26.62 to $30.35 USD / hour
NOTE: The safety of school children is an important responsibility of the teacher assistant program. As such, please note that all teacher assistants MUST be available for bus monitoring…
Added 2 mins ago
TRC - Residence Manager - Norby
The Resource Center
Jamestown, NY
Associate Degree plus five (5) years’ work experience with favorable work history, preferably in a field of human services. Minimum of one (1) year of which was…
Added 2 mins ago
UU
CE Event Planning Assistant
UWSTP University of Wisconsin Stevens Point
Stevens Point, WI
- $18 to $20 USD / hour
…external stakeholders, adheres to policy, and assists with program administration to promote stable and productive relationships between the university and regional community. They will…
Added 2 mins ago
Variety Pack
Mars
Salt Lake City, UT
General laborer, manufacturing associate, manufacturing assistant, batching operator, machine operator, production operator, assembly line, packaging, mixer, material handler, production,…
Added 2 mins ago
PG
Associate Design Director-freelance
Publicis Groupe Holdings B.V
Chicago, IL
- $51.34 to $73.75 USD / hour
You must have outstanding communications skills, both verbal and written
Added 2 mins ago
PG
Manager
Publicis Groupe Holdings B.V
Chicago, IL · New York, NY
- $81,225 to $116,655 USD / year
The Commerce Manager is responsible for managing all things Commerce for an enterprise digital account to ensure the program meets client objectives and helps grow their online business.…
Added 2 mins ago
PG
Full Time Maintenance Tech - Marriott Colorado Springs
Pyramid Global Hospitality
Colorado Springs, CO
- Full-time
Executing and supporting the hotel's preventive maintenance program, completing scheduled PM tasks on guest rooms, public areas, and building systems on time and to standard
Added 3 mins ago
Assistant Color & Textile CAD Designer
Perry Ellis International
Miami, FL
Growth & Support: We invest in your potential through our Tuition Reimbursement program for continuous learning and provide 24/7 personal support via our Member Assistance Program (MAP).
Added 3 mins ago
Registered Nurse (RN) -Acute Care, Level I General Surgery Operating Room, FT, Midshift
Prisma Health-Midlands
Columbia, SC
Added 3 mins ago
EM
Housekeeper Part Time-101020
ESA Management, LLC
Glen Allen, VA
- Part-time
Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and…
Added 3 mins ago
EM
Housekeeper Part Time-101020
ESA Management, LLC
Ramsey, NJ
- Part-time
Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and…
Added 3 mins ago
EM
Housekeeper Part Time-101020
ESA Management, LLC
Ramsey, NJ
- Part-time
Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and…

Findhelp

Customer Success Associate

Austin, TX, United States
Madison, WI, United States

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview:

As a Customer Success Associate (L1), you will support the operational health and adoption of our customer portfolio. Partnering with Senior CSMs and cross-functional teams, you will coordinate key customer lifecycle activities, support onboarding workflows, assist with business review materials, and host customer training. Acting as an essential internal bridge, you will track project deliverables, document feedback, and assist in resolving technical hurdles. We are seeking an empathetic, detail-oriented team player eager to build expertise in SaaS customer success while furthering our mission to connect individuals to social care services.

Responsibilities and Duties:

Operational Account Support: Serve as a primary daily touchpoint for administrative users and program coordinators, triaging inquiries, scheduling syncs, and maintaining seamless communication.
Executive Reporting Preparation: Collaborate with senior team members to aggregate usage metrics and assist in crafting presentation decks for Quarterly Business Reviews (QBRs).
Customer Lifecycle Coordination: Partner with Implementation and Support teams to track onboarding milestones, manage logistics, and drive rollout action items to completion.
Product Training & Adoption: Lead standard end-user product walkthroughs and webinars for client teams and community partners using established best-practice blueprints.
Data Hygiene & AI Productivity: Maintain accurate customer records within Vitally and HubSpot. Utilize generative AI tools to summarize meeting notes and streamline account documentation.
Digital Campaigns: Execute targeted, multi-touch email campaigns (via Vitally/marketing automation) to drive feature adoption, re-engage "quiet" accounts, and celebrate customer milestones.
Escalation Management & Advocacy: Log software bugs, proactively collaborate with Product Support and R&D to track technical issues, and ensure timely resolution updates to client stakeholders.
Adaptive Customer Communication & Ambiguity Navigation: Confidently manage customer-facing conversations in dynamic, ambiguous environments - exercising sound judgment, active listening, and agile problem-solving to meet customer needs rather than relying solely on strict playbooks.
Proactive Risk Identification & Mitigation: Continuously assess account health to identify subtle friction points, usage drops, or adoption blockers early; proactively communicate these risks to stakeholders with actionable mitigation steps to resolve issues before they escalate.
Usage Monitoring: Analyze account usage reports and analytics dashboards to flag engagement drops early and alert senior CSMs of deployment hurdles.
Cross-Functional Collaboration:

•

Partner with the Account Director to provide account context ahead of automated renewals.
Identifying high-growth potential accounts and escalating qualified expansion leads to the Account Director team.
Relay Voice of the Customer (VoC) feedback from scaled interactions to Education and Product teams to improve self-serve resources.

Qualifications:

1–3 years in Customer Success, Customer Support, Sales Development (BDR/SDR), Account Coordination, or Digital Program Management within a B2B SaaS environment.
Mission-Driven Focus: Strong interest in social determinants of health (SDoH), community organizations, public sector initiatives, and healthcare access.
Communication Skills: Exceptional written communication skills with the ability to convey complex technical concepts simply, engagingly, and empathetically across 1-to-many channels.
Technical & AI Proficiency: Quick learner with technology; familiarity or eagerness to work with CS platforms (Vitally), CRMs (HubSpot), ticketing systems, and Generative AI productivity tools.
Analytical Mindset: Strong ability to interpret data reports, user adoption metrics, and health score indicators and manage multiple administrative project tasks with high attention to detail.
Process & Scale Mindset: Natural inclination toward efficiency, documentation, template building, and process optimization - finding ways to solve an issue for 50 customers at once rather than one at a time.
Agility & Problem Solver: Strong ability to balance a reactive inbound queue with proactive outreach and digital programming. Resourceful self-starter adept at navigating client questions independently while knowing when to escalate technical issues internally.
Education: Bachelor’s degree (BA/BS) or equivalent practical experience.

Physical demands and work environment This role is based on-site in Austin, Texas, or Madison, WI with the opportunity to work remotely on Friday. This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed. Limited travel may be required.

We value being together : We believe being together enables stronger relationships, collaboration, and culture. This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp 401k & equity grants Fully stocked kitchens across all three office locations Onsite gym at our Austin HQ Paid parental leave Competitive PTO & 10 paid holidays Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage Dog-friendly office in Austin HQ 24/7 access to telemedicine and counseling Book Purchasing Program

We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

Culture Committee Leadership Development Training Paid Volunteering Time

Apply on ats.rippling.com About employer

More about this job

Skills

Onboarding
Scheduling
Communication skills
Reporting
Manage logistics
HubSpot
Active listening
Problem solving
Collaboration
Customer service
Sales
Program management
Manage quantitative data
Attention to detail
Documentation
Office equipment

Report this job

Work requirements

Jobs in the United States