Jobs in the United States

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Added just now
Long-Term Substitute Teacher
Melmark
Berwyn, PA
…and/or self-injurious behavior. Assists with assessments or program development, commensurate with their training and experience. Assists with formal staff appraisals and/or corrective…
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Dealership Service Advisor
VANGUARD TRUCK CENTERS LLC
Atlanta, GA
- 2 years of Service Advisor experience required
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AB
Production Manager
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Lafayette, CO
- $100,000 to $140,000 USD / year
Minimum of 10+ years’ experience in program management of hardware development and production.
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Resident Services Supervisor
West Hollywood, CA
- $70,000 to $90,000 USD / year
1 year of supervisory/management experience required, preferably in an assisted living or similar setting
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JE
Sales Brand Manager - Colorado
Jetty Extracts
Denver
- $85,000 to $90,000 USD / year
…support the Shelter Project, the company’s in-house compassion program that has been providing free cannabis oil to cancer patients since…
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CG
SHIFT SUPERVISOR (FULL TIME)
Compass Group
Houston, TX
- $19.76 to $22 USD / hour
- Full-time
Perks: Onsite training! Potential for rotating weekends and holidays off!
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B
Project Engineer
Boldt
San Francisco, CA
- $84,000 to $107,000 USD / year
Bachelor’s degree is required in the areas of construction management or engineering. An equivalent combination of education, training and/or experience may be considered in lieu of a…
Added 1 min ago
LM
Part Time Brand Ambassador
Lucid Motors
San Diego, CA
- $23 USD / hour
- Part-time
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
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District Sales Manager
Mazda North American Operations
Remote, United States
Annual Business Planning- Alignment of Dealer Plans with MNAO expectations as it relates to Market Share, Loyalty and program throughput to optimize profit potential. Conduct quarterly…
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YM
WELLNESS DESK STAFF
YOUNG MENS CHRISTIAN ASSOCIATION OF MANKATO
Mankato, MN
- $11.46 to $14 USD / hour
Responsible for assuring high standards of program quality and safety in accordance with YMCA safety and risk management policies. Reviews program statistics. Monitors, evaluates and…
Added 1 min ago
OT
Production Line Maintenance Technician II
OraSure Technologies Inc.
Bethlehem, PA
- $51,000 to $88,000 USD / year
Interact positively with team members, production personnel and all levels of management.
Added 1 min ago
TB
Research Behavioral Interventionist Spanish Speaking Per Diem
The Brigham and Women's Hospital, Inc.
Remote, United States
- $37.95 to $61.99 USD / hour
The Program in Sleep Medicine Epidemiology in the Division of Sleep Medicine at Brigham and Women’s Hospital in Boston, MA is looking for a Research Behavioral Interventionist to implement…
Added 1 min ago
Dialysis Registered Nurse Traveler - Acute
U.S. Renal Care, Inc.
UNAVAILABLE
CPR certification required with hospital approved program · Must have basic computer skills; proficiency in all USRC clinical applications required within 90 days of hire
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Onsite RN Occupational Health
UnityPoint Health
Le Mars, IA
Valid RN license in the state(s) of practice, including eligibility under a NLC multistate license required
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System Interpreter Services Coordinator / Interpreter Services
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…high-quality language access services, develops policies and training related to culturally competent care, and monitors program effectiveness through data analysis and continuous…
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Teller/New Accounts Representative
Glacier Bancorp, Inc.
Grand Junction, CO
- $18 to $20 USD / hour
Provide a wide range of customer services related to account management, including opening, closing, and maintaining various business and personal account types such as: Checking, Savings,…
Added 2 mins ago
Clinical Dietitian - Gastroenterology Clinic
Children's Health
Plano, TX
…nutritional information reflects evidenced based practice. Provides training and development to interns, dietitians, and medical…
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Director, Network
Atlanta, GA
- $85,000 to $105,000 USD / year
As the steward of affiliate relationships, the Director owns the network-wide relationship management strategy, ensuring affiliates experience a coordinated, high-value partnership across…
Added 2 mins ago
Community Assistant - University Pointe
American Campus Communities
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The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic…
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Findhelp

Customer Success Associate

Austin, TX, United States
Madison, WI, United States

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview:

As a Customer Success Associate (L1), you will support the operational health and adoption of our customer portfolio. Partnering with Senior CSMs and cross-functional teams, you will coordinate key customer lifecycle activities, support onboarding workflows, assist with business review materials, and host customer training. Acting as an essential internal bridge, you will track project deliverables, document feedback, and assist in resolving technical hurdles. We are seeking an empathetic, detail-oriented team player eager to build expertise in SaaS customer success while furthering our mission to connect individuals to social care services.

Responsibilities and Duties:

Operational Account Support: Serve as a primary daily touchpoint for administrative users and program coordinators, triaging inquiries, scheduling syncs, and maintaining seamless communication.
Executive Reporting Preparation: Collaborate with senior team members to aggregate usage metrics and assist in crafting presentation decks for Quarterly Business Reviews (QBRs).
Customer Lifecycle Coordination: Partner with Implementation and Support teams to track onboarding milestones, manage logistics, and drive rollout action items to completion.
Product Training & Adoption: Lead standard end-user product walkthroughs and webinars for client teams and community partners using established best-practice blueprints.
Data Hygiene & AI Productivity: Maintain accurate customer records within Vitally and HubSpot. Utilize generative AI tools to summarize meeting notes and streamline account documentation.
Digital Campaigns: Execute targeted, multi-touch email campaigns (via Vitally/marketing automation) to drive feature adoption, re-engage "quiet" accounts, and celebrate customer milestones.
Escalation Management & Advocacy: Log software bugs, proactively collaborate with Product Support and R&D to track technical issues, and ensure timely resolution updates to client stakeholders.
Adaptive Customer Communication & Ambiguity Navigation: Confidently manage customer-facing conversations in dynamic, ambiguous environments - exercising sound judgment, active listening, and agile problem-solving to meet customer needs rather than relying solely on strict playbooks.
Proactive Risk Identification & Mitigation: Continuously assess account health to identify subtle friction points, usage drops, or adoption blockers early; proactively communicate these risks to stakeholders with actionable mitigation steps to resolve issues before they escalate.
Usage Monitoring: Analyze account usage reports and analytics dashboards to flag engagement drops early and alert senior CSMs of deployment hurdles.
Cross-Functional Collaboration:

•

Partner with the Account Director to provide account context ahead of automated renewals.
Identifying high-growth potential accounts and escalating qualified expansion leads to the Account Director team.
Relay Voice of the Customer (VoC) feedback from scaled interactions to Education and Product teams to improve self-serve resources.

Qualifications:

1–3 years in Customer Success, Customer Support, Sales Development (BDR/SDR), Account Coordination, or Digital Program Management within a B2B SaaS environment.
Mission-Driven Focus: Strong interest in social determinants of health (SDoH), community organizations, public sector initiatives, and healthcare access.
Communication Skills: Exceptional written communication skills with the ability to convey complex technical concepts simply, engagingly, and empathetically across 1-to-many channels.
Technical & AI Proficiency: Quick learner with technology; familiarity or eagerness to work with CS platforms (Vitally), CRMs (HubSpot), ticketing systems, and Generative AI productivity tools.
Analytical Mindset: Strong ability to interpret data reports, user adoption metrics, and health score indicators and manage multiple administrative project tasks with high attention to detail.
Process & Scale Mindset: Natural inclination toward efficiency, documentation, template building, and process optimization - finding ways to solve an issue for 50 customers at once rather than one at a time.
Agility & Problem Solver: Strong ability to balance a reactive inbound queue with proactive outreach and digital programming. Resourceful self-starter adept at navigating client questions independently while knowing when to escalate technical issues internally.
Education: Bachelor’s degree (BA/BS) or equivalent practical experience.

Physical demands and work environment This role is based on-site in Austin, Texas, or Madison, WI with the opportunity to work remotely on Friday. This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed. Limited travel may be required.

We value being together : We believe being together enables stronger relationships, collaboration, and culture. This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp 401k & equity grants Fully stocked kitchens across all three office locations Onsite gym at our Austin HQ Paid parental leave Competitive PTO & 10 paid holidays Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage Dog-friendly office in Austin HQ 24/7 access to telemedicine and counseling Book Purchasing Program

We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

Culture Committee Leadership Development Training Paid Volunteering Time

Apply on ats.rippling.com About employer

More about this job

Skills

Onboarding
Scheduling
Communication skills
Reporting
Manage logistics
HubSpot
Active listening
Problem solving
Collaboration
Customer service
Sales
Program management
Manage quantitative data
Attention to detail
Documentation
Office equipment

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Work requirements

Jobs in the United States