Jobs in the United States

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Added 1 min ago
J
Publisher Relationship Manager
JobGet
Remote, United States
- $65,000 to $75,000 USD / year
…Founded in 2019, JobGet began as the only mobile-first hiring platform for everyday workers. Since then, we've grown by joining forces with Snagajob, the largest hourly job board in the…
Added 2 mins ago
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Customer Trust Specialist
Fireworks
New York, NY
- $190,000 to $210,000 USD / year
Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team…
Added 2 mins ago
Staff MLE, GAI Search Platform - Moveworks
ServiceNow
Mountain View, CA
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Added 3 mins ago
Lead Data Engineer
Lincoln Financial
Radnor, PA
The Lead Data Engineer provides technical leadership for Lincoln’s Data & Analytics platform on AWS. This role designs, builds, and maintains scalable data pipelines and optimizes data…
Added 3 mins ago
UG
Software Engineer
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
…by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive…
Added 3 mins ago
Senior Platform & Program Lead
FIS Management Services LLC
United States
Experience in platform engineering, developer experience, infrastructure, cloud, or large-scale technology modernization.
Added 3 mins ago
SVP, Head of Capital Markets Product Engineering
FIS Management Services LLC
United States
…technology, moving from vertically aligned products toward a platform-oriented engineering model built on shared capabilities, modern architecture, common standards, and strong engineering…
Added 3 mins ago
Senior Technical Product Manager
VSP
Remote, United States
Thorough understanding of business implications, project interdependencies and system interfaces, including data governance, data quality, technical dependencies, platform reusability, and…
Added 4 mins ago
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Editor in Charge, Uyghur Desk, DC
Radio Free Asia
Washington DC, WA
- $126,000 to $155,800 USD / year
Work with the investigative team - including the desk’s data journalists, investigative reporters, and OSINT journalists - to develop and publish in-depth, high-impact investigative…
Added 4 mins ago
Sr Business Partner Learning & Development - Kahuna Competency & Skills Management Administrator
Patterson-UTI Central Support Services, LLC
Houston, TX
…improvement of the organization’s competency and skills management platform. This role serves as the subject matter expert for competency frameworks, skills libraries, qualifications,…
Added 5 mins ago
Senior Software Engineer, Machine Learning Platform - Serving (US)
DoorDash USA
San Francisco, CA · Sunnyvale, CA · Seattle, WA
DoorDash’s ML Serving Platform delivers tens of millions of predictions per second, powering search, recommendations, advertising, delivery estimates, and logistics across DoorDash, Wolt,…
Added 6 mins ago
Senior Construction Manager
CoreWeave
Denver, CO · CO
CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with…
Added 6 mins ago
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Software Engineer, Backend (Product Engineering)
Patreon
San Francisco, CA
- $189,000 to $255,500 USD / year
This role is based in San Francisco and open to those who are able to be in-office 3 days per week on a hybrid work model
Added 6 mins ago
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Division Finance Manager (DFM)
DAVITA
Lanham, MD
- $105,000 to $135,000 USD / year
Candidates must reside within Maryland, Virginia or Washington DC
Added 7 mins ago
TB
Research Behavioral Interventionist Spanish Speaking Per Diem
The Brigham and Women's Hospital, Inc.
Remote, United States
- $37.95 to $61.99 USD / hour
…protocolized behavioral programs for sleep via secure web-based platform. Delivery of intervention will include program delivery, progress assessment, and ongoing support for about 6-8…
Added 8 mins ago
Power Platform Architect
Avanade Inc. Company
United States
…integrating, and extending PowerApps, custom Copilot, and Power Platform to meet client needs. Working with technology and design teams to support your clients, you will identify challenges…
Added 8 mins ago
Enterprise Data & Analytics Platform Administrator (Palantir)
RTX
Remote, United States
Qualifications You Must Have
Added 8 mins ago
Inventory Control Analyst
RTX
United States
Qualifications You Must Have
Added 8 mins ago
Tech Lead / Solution Architect Connected Factory
RTX
Remote, United States
Qualifications You Must Have
Added 8 mins ago
Senior Engineer, Software Engineering (Remote)
RTX
United States
Qualifications You Must Have:
Added 8 mins ago
MP
Outreach Specialist
Merakey Parkside Recovery
Philadelphia, PA
- $22.8 USD / hour
Must possess a valid and active driver's license · Must have knowledge and an understanding of recovery principles and recovery driven service system
Added 9 mins ago
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Continuous Improvement Specialist
Bertelsmann-Jobs
Ontario, CA
- $72,000 to $82,000 USD / year
Proficient in data analytics tools and software.
Added 9 mins ago
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Data Center Installer
Bertelsmann-Jobs
Santa Clara, CA
- Up to $28 USD / hour
This role supports Arvato’s newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include…
Added 9 mins ago
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Coupa CSO eSourcing Analyst
CRH
Atlanta, GA
- $80,000 to $110,000 USD / year
This role is remote, but candidates must be based in the continental United States
Added 9 mins ago
UG
Senior Manager, Software Engineering - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
area, you will be required to work in the office a minimum of four days per week

Findhelp

Customer Success Associate

Austin, TX, United States
Madison, WI, United States

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview:

As a Customer Success Associate (L1), you will support the operational health and adoption of our customer portfolio. Partnering with Senior CSMs and cross-functional teams, you will coordinate key customer lifecycle activities, support onboarding workflows, assist with business review materials, and host customer training. Acting as an essential internal bridge, you will track project deliverables, document feedback, and assist in resolving technical hurdles. We are seeking an empathetic, detail-oriented team player eager to build expertise in SaaS customer success while furthering our mission to connect individuals to social care services.

Responsibilities and Duties:

Operational Account Support: Serve as a primary daily touchpoint for administrative users and program coordinators, triaging inquiries, scheduling syncs, and maintaining seamless communication.
Executive Reporting Preparation: Collaborate with senior team members to aggregate usage metrics and assist in crafting presentation decks for Quarterly Business Reviews (QBRs).
Customer Lifecycle Coordination: Partner with Implementation and Support teams to track onboarding milestones, manage logistics, and drive rollout action items to completion.
Product Training & Adoption: Lead standard end-user product walkthroughs and webinars for client teams and community partners using established best-practice blueprints.
Data Hygiene & AI Productivity: Maintain accurate customer records within Vitally and HubSpot. Utilize generative AI tools to summarize meeting notes and streamline account documentation.
Digital Campaigns: Execute targeted, multi-touch email campaigns (via Vitally/marketing automation) to drive feature adoption, re-engage "quiet" accounts, and celebrate customer milestones.
Escalation Management & Advocacy: Log software bugs, proactively collaborate with Product Support and R&D to track technical issues, and ensure timely resolution updates to client stakeholders.
Adaptive Customer Communication & Ambiguity Navigation: Confidently manage customer-facing conversations in dynamic, ambiguous environments - exercising sound judgment, active listening, and agile problem-solving to meet customer needs rather than relying solely on strict playbooks.
Proactive Risk Identification & Mitigation: Continuously assess account health to identify subtle friction points, usage drops, or adoption blockers early; proactively communicate these risks to stakeholders with actionable mitigation steps to resolve issues before they escalate.
Usage Monitoring: Analyze account usage reports and analytics dashboards to flag engagement drops early and alert senior CSMs of deployment hurdles.
Cross-Functional Collaboration:

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Partner with the Account Director to provide account context ahead of automated renewals.
Identifying high-growth potential accounts and escalating qualified expansion leads to the Account Director team.
Relay Voice of the Customer (VoC) feedback from scaled interactions to Education and Product teams to improve self-serve resources.

Qualifications:

1–3 years in Customer Success, Customer Support, Sales Development (BDR/SDR), Account Coordination, or Digital Program Management within a B2B SaaS environment.
Mission-Driven Focus: Strong interest in social determinants of health (SDoH), community organizations, public sector initiatives, and healthcare access.
Communication Skills: Exceptional written communication skills with the ability to convey complex technical concepts simply, engagingly, and empathetically across 1-to-many channels.
Technical & AI Proficiency: Quick learner with technology; familiarity or eagerness to work with CS platforms (Vitally), CRMs (HubSpot), ticketing systems, and Generative AI productivity tools.
Analytical Mindset: Strong ability to interpret data reports, user adoption metrics, and health score indicators and manage multiple administrative project tasks with high attention to detail.
Process & Scale Mindset: Natural inclination toward efficiency, documentation, template building, and process optimization - finding ways to solve an issue for 50 customers at once rather than one at a time.
Agility & Problem Solver: Strong ability to balance a reactive inbound queue with proactive outreach and digital programming. Resourceful self-starter adept at navigating client questions independently while knowing when to escalate technical issues internally.
Education: Bachelor’s degree (BA/BS) or equivalent practical experience.

Physical demands and work environment This role is based on-site in Austin, Texas, or Madison, WI with the opportunity to work remotely on Friday. This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed. Limited travel may be required.

We value being together : We believe being together enables stronger relationships, collaboration, and culture. This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp 401k & equity grants Fully stocked kitchens across all three office locations Onsite gym at our Austin HQ Paid parental leave Competitive PTO & 10 paid holidays Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage Dog-friendly office in Austin HQ 24/7 access to telemedicine and counseling Book Purchasing Program

We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

Culture Committee Leadership Development Training Paid Volunteering Time

Apply on ats.rippling.com About employer

More about this job

Skills

Onboarding
Scheduling
Communication skills
Reporting
Manage logistics
HubSpot
Active listening
Problem solving
Collaboration
Customer service
Sales
Program management
Manage quantitative data
Attention to detail
Documentation
Office equipment

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Work requirements

Jobs in the United States