IT Application Manager

Position Overview

Our client is seeking a leader to lead the strategy, prioritization, and ongoing improvement of its enterprise CRM platform.

This is a business-facing leadership role, not a hands-on development position. The manager will connect business stakeholders with an experienced technical team, evaluate enhancement requests, establish priorities, and ensure Salesforce solutions address the underlying business need.

Key Responsibilities

• Establish the strategy, roadmap, priorities, and operating standards for the Salesforce platform.
• Serve as the primary liaison between business stakeholders, IT leadership, and the Salesforce team.
• Translate business needs into clear platform requirements and practical solutions.
• Evaluate requests, tradeoffs, risks, dependencies, and team capacity to make informed decisions.
• Lead intake, backlog prioritization, solution planning, testing, release governance, and delivery.
• Partner with Sales, Sales Operations, Customer Service, and Field Service to improve processes.
• Guide initiatives involving warranty management, Field Service, and the transition from Salesforce CPQ to Revenue Cloud.
• Support complex product, pricing, quoting, discounting, and approval processes.
• Lead and develop an experienced team across development, architecture, administration, business analysis, and quality assurance.
• Coordinate with the PMO and technical teams across a mix of waterfall and agile delivery methods.
• Clearly communicate priorities, timelines, risks, and decisions to business and technology stakeholders.

Required Qualifications

• Significant experience managing Salesforce, another enterprise CRM platform, or a comparable business application.
• Demonstrated people leadership and team-development experience.
• Business-process experience within Sales Operations, commercial operations, customer service, or a related function.
• Experience translating business requests into prioritized application enhancements.
• Strong critical-thinking, decision-making, and stakeholder-management skills.
• Experience with project delivery, requirements gathering, solution planning, and backlog management.
• Knowledge of complex product and pricing environments, including product configurations, quantities, price books, contract pricing, discounting, or approval structures.
• Ability to lead independently and make sound decisions in a fast-paced environment.
• Confident and collaborative communication style with business leaders and technical teams.
• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent professional experience.

Pay and Benefits

• $130-$150k base
• Health insurance