Customer Service Representative

We’re seeking a personable, solutions-oriented Customer Service Representative with previous experience in a call center environment taking escalated calls and a high volume in inbound and outbound calls and emails. If you have a background in banking or customer service and thrive in a client-focused environment, we want to hear from you!

This is a Direct Hire position sitting fully on-site in West Columbia.

Responsibilities:

• Assist customers with account inquiries, transaction support, and financial distributions via phone, email, or chat
• Maintain a professional, compassionate, and positive attitude while resolving customer issues efficiently
• Collaborate with team members to improve service delivery and customer satisfaction
• Document customer interactions accurately and follow up on outstanding issues
• Continuously develop product knowledge and communication skills to provide the best support possible

Qualifications:

• Strong customer service personality with a service-minded, empathetic approach
• Banking or financial services experience (preferred but not mandatory)
• Excellent written and verbal communication skills
• Humble, down-to-earth attitude; and collaborative
• Ability to provide innovative solutions and support to customers

Benefits & Opportunities:

• $43,000-50,000 salaried
• Comprehensive benefits package including health, dental, and vision coverage

Schedule: Monday through Friday, 8am to 5pm