IT Desk Support

JOB REQUIREMENTS: Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location. Fincantieri Marine Group Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions. Position Summary The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management. Domestic travel may be required. Essential Functions Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues.Utilize Service Now - help desk ticket tracking system Manage and resolve incidents by tracking and documenting tickets in an ITSM system Install, configure, and maintain desktops, laptops, peripherals, and user accounts. Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs. Other duties as assigned Fincantieri Marinette Marine is an Equal Opportunity Employer/Affirmative Action Employer and promotes a Drug Free Work Environment. Minorities, Women, Veterans and Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E597A15F604746DA Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.