Jobs in the United States

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Elastic Observability Engineer
Purpose Financial
Greenville, SC
Purpose Financial is looking for a talented, result-oriented, and innovative Elastic Observability Engineer to join the team!
Added 1 min ago
QC
Principal Systems Engineer (Job #AK-1031)
QuantumScape Corporation
CA
- $220,470 to $232,400 USD / year
Lead pilot-scale cell design and assembly programs.
Added 1 min ago
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Principal Optomechanical Engineer - Simulations (Thermal/Structural)
Neurophos
Austin, TX · San Mateo, CA
- $245,000 to $280,000 USD / year
Neurophos is seeking a Principal Optomechanical Engineer to own thermal and structural simulation for our optical processing unit (OPU). Our free-space optical assemblies hold lenses,…
Added 1 min ago
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Staff Optomechanical Design Engineer - FSO
Neurophos
Austin, TX
- $180,000 to $200,000 USD / year
As Staff Optomechanical Design Engineer, you will design the mechanical hardware of these free-space assemblies - from concept and tolerance analysis through prototype build and transfer to…
Added 2 mins ago
Product Engineer, Nino
CoinTracker
Remote, United States
As Product Engineer, you'll own customer problems from the first conversation to a working product. You'll talk to users, shape the idea, design the experience, and build it across the…
Added 2 mins ago
Senior RF Hardware Engineer
Doodle Labs
Austin, TX
The Senior RF Hardware Engineer is responsible for hands-on RF circuit design for variants of Doodle Labs' radio platforms and will play a key role in building our new US-based RF hardware…
Added 2 mins ago
Manufacturing Engineer
System One
Latrobe, PA
Represent manufacturing on new product introduction and development teams, providing design-for-manufacturability input to support smooth project launches
Added 2 mins ago
Sr or Lead zOS Mainframe Systems Engineer
System One
Reston, VA
Lead and participate in the analysis, design, development, and implementation of mainframe system engineering activities.
Added 3 mins ago
Systems Engineer
System One
York, PA
Performs internal design reviews with all project disciplines
Added 3 mins ago
Reactor DFMA Engineer
System One
Bellevue, WA
…strategies, and supporting equipment while maintaining quality and design…
Added 3 mins ago
Lead Systems Engineer - Solid Rocket Motors (SRM)
X-Bow Systems
Huntsville, AL
As a Level 4 to 5 Lead Systems Engineer, you will serve as the technical authority and lead systems architect for development and production programs integral to X-Bow's success. This…
Added 5 mins ago
Software Engineer II - Elixir, Python, AWS
Travelers Indemnity Co
Hartford, CT
What is a Must Have
Added 5 mins ago
2027 Internship - System Safety Engineer
Textron
Wichita, KS
System Safety Engineers are an integral part of cross-functional Engineering teams, assisting with the implementation of Systems Engineering, Development Assurance, and System Safety…
Added 5 mins ago
Senior Staff Mechanical Engineer
Stryker Employment Company, LLC
Redmond, WA
Translate customer and user needs into engineering requirements, design inputs, specifications, and system-level design solutions.
Added 5 mins ago
Southeast Biosolids & Bioenergy Discipline Leader
CDM Smith
Nashville, TN
Expert Knowledge of computer assisted design and drafting (CADD) 3D and 4D software and practices. Expert Knowledge of engineer principles of design. Expert Knowledge of Microsoft business…
Added 6 mins ago
AU
Cleanroom Assembly Technician - CWW Nights
ASML US, LP. (US20)
Wilton, CT
- $22 to $41 USD / hour
…producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading…
Added 6 mins ago
RF Systems Engineer
AST SpaceMobile
Dallas, TX
We are seeking an RF Systems Engineer to lead the design, integration, testing, and deployment of advanced antenna and ground communication systems. This role will be responsible for system…
Added 7 mins ago
ServiceNow Platform Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. This position offers the opportunity to build an environment from the…
Added 7 mins ago
LI
Oracle Cloud Infrastructure Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
- $160,000 to $180,000 USD / year
This is a Full-Time, Hybrid Position requiring four days onsite and one remote day per week · Clearance Requirement: Candidates must possess an active Secret clearance and be eligible to obtain and maintain a Top Secret clearance
Added 7 mins ago
GCP Cloud/DevOps Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
LightFeather is seeking a GCP Cloud/DevOps Engineer who will play a critical role in designing, implementing, and maintaining cloud infrastructure solutions within Google Cloud Platform…
Added 7 mins ago
Software Engineer - Roy, Utah
Davidson Technologies, Inc.
Roy, UT
Experience with software architecture and design principles, including object-oriented design, software interfaces, modularity, and system integration.
Added 7 mins ago
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Associate Principal Software Engineer
Saviynt
Milpitas, CA · El Segundo, CA
- $200,000 to $225,000 USD / year
Create comprehensive test plans and conduct rigorous design tests to ensure system reliability and performance.
Added 7 mins ago
CO
Engineer I.II - Public Works
City of San Jose
San Jose, CA
- $121,605.12 to $153,928.32 USD / year
Engineer I: $107,256.24 - $135,713.76 annually
Added 8 mins ago
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I&C Engineer - Kiewit Nuclear Solutions - IL, KS, TN, TX
Kiewit
Lenexa, KS · Houston, TX · Itasca, IL · Knoxville, TN
- $130,000 to $160,000 USD / year
Develop comprehensive I&C design deliverables, including detailed P&IDs, instrument and control system layouts, control philosophy documents, and logic diagrams that align with project…
Added 9 mins ago
Lead Automation Engineer
PPC Partners Inc
Wrightstown, WI
The Automation Engineer Lead is responsible for leading the design, programming, implementation, and commissioning of industrial automation systems for manufacturing and industrial…

Fin

Director, Solutions Engineering

Chicago, IL, United States
San Francisco, CA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

We’re seeking a transformational Solutions Engineering leader to lead our Mid Market and Enterprise SE teams in North America. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.

This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.

What will I be doing?

Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
Lead, coach, and scale a high-performing SE team across global regions and core verticals.
Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
Serve as a trusted technical advisor and executive point of contact for large customers.
Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
Build reusable, scalable solution frameworks, and industry-specific technical assets.
Advocate for customer needs and insights internally to influence product roadmap and prioritization.
Represent Intercom and the SE function externally through executive meetings and strategic events.
Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

What skills do I need?

5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.
Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
Excellent communication and presentation skills

The OTE salary range for candidates within the Greater Chicago Area is $295,650-$353,140. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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Skills

Salesforce
Technical support
Sales
Prioritization
Coaching
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Team building
Communication skills
Presentation skills
Recruitment

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Jobs in the United States