Jobs in the United States

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Added 5 mins ago
UB
Skin Care Consultant
Ulta Beauty, Inc.
Patchogue, NY
- $18 to $29.5 USD / hour
…store standards, including cleanliness and replenishment. They support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest…
Added 7 mins ago
VO
Veterinary Technician
Vicar Operating, Inc. dba VCA
Sacramento, CA
- $25 to $30 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 7 mins ago
VO
Veterinary Technician
Vicar Operating, Inc. dba VCA
Waipahu, HI
- $20 to $23 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 7 mins ago
VO
Veterinary Technician
Vicar Operating, Inc. dba VCA
Santa Rosa, CA
- $30 to $38 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 7 mins ago
VO
Veterinary Technician
Vicar Operating, Inc. dba VCA
Antioch, CA
- $28 to $38 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 11 mins ago
Online Grocery Pick-Up Clerk
The Kroger Co.
Houston, TX
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
Added 13 mins ago
Medical Records Technician - Health Information Technician (HIT)
Veterans Affairs, Veterans Health Administration
Danville, IL
Added 13 mins ago
W
Backroom Associate - Sam's Club
Walmart
EVANSTON, IL
- $18.5 to $26.5 USD / hour
…merchandise maintaining and cleaning the clearance area and utilizing technology to capture required reporting and documentation Maintains safety of facility by following all safety…
Added 13 mins ago
T
Administrative Services Assistant
TEKsystems
Chicago, IL
- $25 to $28 USD / hour
Provide administrative support across Business and Administrative Support Services and other assigned departments.
Added 13 mins ago
J.P. Morgan Advisors - Senior Client Associate - Chicago, IL
JPMorgan Chase
Chicago, IL
Unlock your potential as a Client Associate at J.P. Morgan Advisors, where you'll be at the heart of delivering exceptional wealth management services to ultra-high net worth clients. Join…
Added 15 mins ago
UB
Beauty Advisor
Ulta Beauty, Inc.
South Plainfield, NJ
- $16 to $24 USD / hour
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 15 mins ago
UB
Task Associate
Ulta Beauty, Inc.
South Plainfield, NJ
- $16 to $24 USD / hour
The Task Associate (TA) is responsible for delivering on operational excellence in support of sales drivers, which provide the foundation for delivering an exceptional experience for all…
Added 15 mins ago
UB
Prestige Beauty Advisor
Ulta Beauty, Inc.
South Plainfield, NJ
- $16.5 to $24.75 USD / hour
…(service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for…
Added 15 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Mebane, NC
Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, succession planning, and individual…
Added 15 mins ago
Beauty Advisor
Ulta Beauty, Inc.
Lafayette, LA
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 15 mins ago
Prestige Beauty Advisor
Ulta Beauty, Inc.
Lafayette, LA
…(service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for…
Added 15 mins ago
Task Associate
Ulta Beauty, Inc.
Lafayette, LA
The Task Associate (TA) is responsible for delivering on operational excellence in support of sales drivers, which provide the foundation for delivering an exceptional experience for all…
Added 15 mins ago
UB
Task Associate
Ulta Beauty, Inc.
North Brunswick, NJ
- $16 to $24 USD / hour
The Task Associate (TA) is responsible for delivering on operational excellence in support of sales drivers, which provide the foundation for delivering an exceptional experience for all…
Added 15 mins ago
UB
Sales Manager
Ulta Beauty, Inc.
Skillman, NJ
- $28 to $35 USD / hour
Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and…
Added 15 mins ago
UB
Operations Manager
Ulta Beauty, Inc.
San Jose, CA
- $28 to $35 USD / hour
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession…
Added 26 mins ago
Retail Warehouse Associate
Best Buy
Durham, NC
As a Retail Warehouse Associate, you’ll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers’ homes. This…
Added 26 mins ago
Retail Warehouse Associate
Best Buy
Brownsville, TX
As a Retail Warehouse Associate, you’ll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers’ homes. This…
Added 26 mins ago
Retail Sales Associate
Best Buy
North Wales, PA
As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right…
Added 26 mins ago
Retail Warehouse Associate
Best Buy
Austin, TX
As a Retail Warehouse Associate, you’ll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers’ homes. This…
Added 26 mins ago
Retail Sales Associate
Best Buy
Austin, TX
As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right…

Figure Lending

Customer Success Associate

Charlotte, NC, United States

Up to $71,000 USD / year

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Job details

Pay: Up to $71,000 USD / year
Experience: 1+ year of experience in a customer-facing role
Posting language: English
Posted: Nov 3, 2026

Original job description

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

Start your career in fintech in one of the country’s leading financial hubs. As a Customer Success Associate, you’ll build real experience in lending, compliance, and customer operations, while helping customers navigate important financial decisions with confidence.

Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.

No prior fintech experience is required. We’ll teach you the products, processes, and tools. What matters most is strong communication, sound judgment, attention to detail, and a genuine interest in learning.

Compensation & Perks

Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and a monthly bonus opportunity
Company-paid medical, dental, and vision benefits for employees and dependents on select plans
Paid holidays, PTO, and sick time
Hybrid flexibility after training
Continuing education reimbursement
Paid family leave
New Hire and Anniversary Swag
Employee Recognition Program

What You’ll Do

Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
Help customers navigate the application process, resolve blockers, and better understand our products
Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
Explain complex financial concepts in a clear, simple, customer-friendly way
Provide troubleshooting support across a range of customer and platform issues
Complete compliance-related steps accurately and consistently
Identify trends and share ideas that improve the customer experience and support team effectiveness
Participate in training and licensing programs that expand your skill set
Contribute to a high-performing, team-oriented environment where reliability and strong execution matte

What We Look For

1+ year of experience in a customer-facing role
Strong verbal and written communication skills
Ability to explain complex information clearly and build trust with customers
Comfort working in a structured, fast-paced, high-volume environment
Strong attention to detail and ability to follow process accurately
Confidence learning new systems and navigating multiple technology platforms
Ability to complete required compliance training
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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More about this job

Skills

Regulatory compliance
Communication skills
Attention to detail
Financial products
Troubleshooting
Brainstorm ideas
Customer experience
Security in commercial buildings

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