Jobs in the United States

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Transportation Representative - Tower Operations
Gate Gourmet, Inc
NY
…representative working in the Airport Tower for our major customer's operations where the decisions such as gate changes, aircraft swaps, and delays are…
Added just now
Environmental Health & Safety Manager
HYNES INDUSTRIES INC
Youngstown, OH
…compliance, and continuous improvement across manufacturing operations. This position works closely with plant leadership, supervisors, Human Resources, Maintenance, and employees to…
Added 1 min ago
PB
Teller I (Full Time) - 110th St. Lubbock
PROSPERITY BANK
Lubbock, TX
- Full-time
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Added 1 min ago
PB
Teller (Full Time) - Glen Rose
PROSPERITY BANK
Glen Rose, TX
- Full-time
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Added 1 min ago
PB
Teller (Part Time) - Bastrop
PROSPERITY BANK
Bastrop, TX
- Part-time
Added 1 min ago
PB
Teller (Full Time) - Tyler University
PROSPERITY BANK
Tyler, TX
- Full-time
Added 1 min ago
PB
Teller I (Full Time) - Corsicana
PROSPERITY BANK
Corsicana, TX
- Full-time
Added 1 min ago
TN
Associate Director Philanthropy Operations
The Nature Conversancy
Remote, United States
- $82,790 to $124,270 USD / year
The Associate Director of Philanthropy Operations provides strategic leadership for philanthropy operations, portfolio management, fundraising analytics, financial coordination, and…
Added 3 mins ago
Incident Response Analyst I
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Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.
Added 3 mins ago
Lead Support Services Technician
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Assists the leader in coordinating and facilitating the daily operations. Addresses any concerns or issues pertaining to customer and employee relations. Responsible for making sure all…
Added 3 mins ago
Supervisor Patient Access Services
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…organizational or industry work efforts. Coordinates departmental program planning, implementation, and…
Added 4 mins ago
Project Manager IV
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Provides leadership, mentorship, and training support to teams, project managers and associate project managers.
Added 7 mins ago
Leasing Associate
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Employee Assistance Program (EAP) for access to confidential support services
Added 8 mins ago
Quality Supervisor - 3rd Shift
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…evaluation, pest control, product inspection, and collaboration with Operations, Logistics and Maintenance. You will help ensure quality systems, policies and procedures are followed while…
Added 8 mins ago
Process Engineer (Food Manufacturing)
ConAgra Fds Packaged Fds LLC
Rensselaer, IN
Partner with Operations, Finance, Engineering, Supply Chain, and Maintenance to deliver results
Added 8 mins ago
Assistant Store Manager
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…work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency…
Added 8 mins ago
Assistant Store Manager
KOHLS
Las Vegas, NV
…work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency…
Added 8 mins ago
Portfolio Operations Associate
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The Portfolio Operations Associate is expected to independently monitor the receipt and performance of all insurance associated with the loan portfolio. This includes, but is not limited…
Added 8 mins ago
Intelligence Program Manager
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Develop integrated strategies, provide strategic vision and technical direction to Z Program’s Intelligence Analysis activities; serve as the STAR Principal Associate Director and Senior…
Added 9 mins ago
Quality Lab Associate I - Bioburden (7pm-7am)
Baxter Healthcare Corporation
Marion, NC
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 10 mins ago
Associate Technician, Operations
Merck Sharp & Dohme LLC
NC
Bio Process Operations Associate Technician (2nd shift)
Added 10 mins ago
LC
PT Sales Associate
LOVESAC COMPANY
Lansing, MI
- $15.1 to $16.8 USD / hour
As a Lovesac Sales Associate, you are energized by connecting with customers, delivering remark able results, and helping people design products that fit their lifestyle and space. You’re…
Added 10 mins ago
LC
FT Sales Associate
LOVESAC COMPANY
Lansing, MI
- $15.1 to $16.8 USD / hour
As a Lovesac Sales Associate, you are energized by connecting with customers, delivering remark able results, and helping people design products that fit their lifestyle and space. You’re…
Added 10 mins ago
Process Engineer (Food Manufacturing)
CONAGRA
Rensselaer, IN
Partner with Operations, Finance, Engineering, Supply Chain, and Maintenance to deliver results
Added 13 mins ago
EE
Unit Safety Manager 2 - Ascension - D249
Express Employment Professionals
Geismar, LA
- $64,600 to $83,600 USD / year
…incident investigations, and corrective actions to support safe operations and continuous…

Figure Lending

Customer Success Associate

Charlotte, NC, United States

Up to $71,000 USD / year

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Job details

Pay: Up to $71,000 USD / year
Experience: 1+ year of experience in a customer-facing role
Posting language: English
Posted: Nov 3, 2026

Original job description

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

Start your career in fintech in one of the country’s leading financial hubs. As a Customer Success Associate, you’ll build real experience in lending, compliance, and customer operations, while helping customers navigate important financial decisions with confidence.

Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.

No prior fintech experience is required. We’ll teach you the products, processes, and tools. What matters most is strong communication, sound judgment, attention to detail, and a genuine interest in learning.

Compensation & Perks

Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and a monthly bonus opportunity
Company-paid medical, dental, and vision benefits for employees and dependents on select plans
Paid holidays, PTO, and sick time
Hybrid flexibility after training
Continuing education reimbursement
Paid family leave
New Hire and Anniversary Swag
Employee Recognition Program

What You’ll Do

Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
Help customers navigate the application process, resolve blockers, and better understand our products
Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
Explain complex financial concepts in a clear, simple, customer-friendly way
Provide troubleshooting support across a range of customer and platform issues
Complete compliance-related steps accurately and consistently
Identify trends and share ideas that improve the customer experience and support team effectiveness
Participate in training and licensing programs that expand your skill set
Contribute to a high-performing, team-oriented environment where reliability and strong execution matte

What We Look For

1+ year of experience in a customer-facing role
Strong verbal and written communication skills
Ability to explain complex information clearly and build trust with customers
Comfort working in a structured, fast-paced, high-volume environment
Strong attention to detail and ability to follow process accurately
Confidence learning new systems and navigating multiple technology platforms
Ability to complete required compliance training
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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More about this job

Skills

Regulatory compliance
Communication skills
Attention to detail
Financial products
Troubleshooting
Brainstorm ideas
Customer experience
Security in commercial buildings

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