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Payroll Supervisor
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…act as a critical link between payroll, HR, accounting, and operations, ensuring smooth payroll operations that support our field and office…
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Warehouse Supervisor
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Temporary Sales Associate
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Added 16 mins ago
Temporary Sales Associate
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Sales Associate III
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FF
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Co Manager
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Added 1 hour ago
Merchandise Manager
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…top-line sales growth for the store. The MM reports to the Operations Manager (OM). The MM guides a team of Task Associates and is accountable for supporting the operations of a retail…
Added 1 hour ago
Site Manager
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Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
Added 1 hour ago
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Admin Assistant
lhh
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- $25.27 to $29.12 USD / hour
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Added 1 hour ago
Site Master Scheduler
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Added 1 hour ago
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ADMINISTRATIVE COORDINATOR II Grade 16
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Added 1 hour ago
Engineering Operation Technician
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Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
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Engineering Operation Technician
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Engineering Operation Technician
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Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
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Engineering Operation Technician
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Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 1 hour ago
Engineering Operation Technician
Amazon Data Services, Inc.
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Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 1 hour ago
Engineering Operation Technician
Amazon Data Services, Inc.
Wharton, TX
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 1 hour ago
Engineering Operation Technician
Amazon Data Services, Inc.
Wharton, TX
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 1 hour ago
Engineering Operation Technician
Amazon Data Services, Inc.
Wharton, TX
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 1 hour ago
Engineering Operation Technician
Amazon Data Services, Inc.
Wharton, TX
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…

Figure Lending

Customer Success Associate

Charlotte, NC, United States

Up to $71,000 USD / year

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Job details

Pay: Up to $71,000 USD / year
Experience: 1+ year of experience in a customer-facing role
Posting language: English
Posted: Nov 3, 2026

Original job description

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

Start your career in fintech in one of the country’s leading financial hubs. As a Customer Success Associate, you’ll build real experience in lending, compliance, and customer operations, while helping customers navigate important financial decisions with confidence.

Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.

No prior fintech experience is required. We’ll teach you the products, processes, and tools. What matters most is strong communication, sound judgment, attention to detail, and a genuine interest in learning.

Compensation & Perks

Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and a monthly bonus opportunity
Company-paid medical, dental, and vision benefits for employees and dependents on select plans
Paid holidays, PTO, and sick time
Hybrid flexibility after training
Continuing education reimbursement
Paid family leave
New Hire and Anniversary Swag
Employee Recognition Program

What You’ll Do

Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
Help customers navigate the application process, resolve blockers, and better understand our products
Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
Explain complex financial concepts in a clear, simple, customer-friendly way
Provide troubleshooting support across a range of customer and platform issues
Complete compliance-related steps accurately and consistently
Identify trends and share ideas that improve the customer experience and support team effectiveness
Participate in training and licensing programs that expand your skill set
Contribute to a high-performing, team-oriented environment where reliability and strong execution matte

What We Look For

1+ year of experience in a customer-facing role
Strong verbal and written communication skills
Ability to explain complex information clearly and build trust with customers
Comfort working in a structured, fast-paced, high-volume environment
Strong attention to detail and ability to follow process accurately
Confidence learning new systems and navigating multiple technology platforms
Ability to complete required compliance training
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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More about this job

Skills

Regulatory compliance
Communication skills
Attention to detail
Financial products
Troubleshooting
Brainstorm ideas
Customer experience
Security in commercial buildings

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