Technical Quality Specialist

This is a hybrid position based out of our San Francisco hub.#### What youll do at Figma Weave: * Develop expertise in Figma Weave's products and the journey of our customers - from Product Designers to Developers - to accurately diagnose sophisticated bugs * Interact with Figma Weave customers daily via email and the forum, taking ownership over complex problems * Troubleshoot complex customer inquiries to accurately diagnose, effectively communicate, and report bugs to our Engineering teams * Act as the designated point of contact for critical technical issues raised by customers and internal teams, proactively engaging partners like Engineering and Product, and owning customer communication through to resolution * Make recommendations for tooling and process improvements that help the team better manage and diagnose bugs within Figma Weave * Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists * Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements to Figma Weave * Keep the broader Product Support team up to date on current high-priority bugs and fixes that have been implemented in Figma Weave#### We'd love to hear from you if you have: * 2+ years of experience working in a QA or Support environment for a technical SaaS product * Troubleshooting and debugging experience across multiple platforms * Consultative communication skills with the ability to tailor a message for your audience - translating complex technical concepts into concise explanations for both technical and non-technical stakeholders * Resilience and adaptability - you're motivated by experimenting, building, and working across teams, and are confident navigating times of change and ambiguityAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Pay Transparency DisclosureIf based in Figmas San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figmas compensation and benefits are subject to change and may be modified in the future.Hourly Base Pay Range:$37.50 - $80.30 USDAt Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace