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Tunnel Ventilation Leader
Arup
NY · Houston, TX · Chicago, IL · Seattle, WA · Los Angeles, CA · Newark, NJ · San Francisco, CA · Dallas, TX · Oakland, CA · San Diego, CA · Austin, TX · Boston, MA · Washington, DC
Lead and Guide teams on technical issues –delivery of technical content – to promote quality and excellence in our work and outcomes.
Added just now
Clinical Engineering Operations Manager
Trimedx Holdings LLC
Jackson, MS
Technical certifications (A+, CBET, CRES, CLES, CCE) preferred
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Graduate Development Program, Associate Business Partner, Technology Business Partnering
natgridProd
Brooklyn, NY · Northboro, MA · Waltham, MA
…environments, including S/4HANA, Employee Central Payroll, Solution Manager, Business Technology Platform, and related…
Added 1 min ago
Quality Director
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Perry, FL
…Propulsion business units. Reporting to the President/General Manager, this position leads a multidisciplinary quality organization through four direct-report management functions:…
Added 2 mins ago
Product Management Intern, Summer 2027
Rubrik Job Board
Palo Alto, CA
Must Have Qualifications:
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Site Safety & Health Officer
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…logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies,…
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Syracuse, NY
- $18.5 to $22 USD / hour
Perform other duties as assigned by your manager
Added 2 mins ago
K
Technical Project Manager - Data Initiatives Ops
Kforce
Chicago, IL
- $60 to $80 USD / hour
Kforce has a client in Chicago, IL that is seeking an experienced Technical Project Manager to join our Data Solutions team, with a strong focus on executive-facing delivery and strategic…
Added 3 mins ago
AP
Front Office Coordinator
Athletico Physical Therapy
Indianapolis, IN
- $15 to $23.5 USD / hour
…cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient…
Added 3 mins ago
AP
Front Office Coordinator
Athletico Physical Therapy
Chicago, IL
- $16.6 to $23.5 USD / hour
…cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient…
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Field Engineer II
Bosch Building Technologies
Amarillo, TX
Daily communications with Project Manager on delays, requirements and general status of projects.
Added 3 mins ago
NA
Outdoor Climbing Guide
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Park City, UT
- From $22 USD / hour
…is more than a guiding job - it’s an opportunity to use your technical expertise, creativity, and leadership to push boundaries, solve challenges in real time, and be part of a team that…
Added 4 mins ago
SS
Technical Project Manager , VP
State Street
Quincy, MA
- $110,000 to $207,500 USD / year
We are seeking a highly motivated, hands-on technology leader to serve as Audit Technical Project Manager/Functional Analyst, responsible for leading the successful delivery of modern…
Added 4 mins ago
SS
Client Onboarding and Conversion, Officer
State Street
Quincy, MA
- $60,000 to $101,250 USD / year
Knowledge of Investment Manager Servicing, Transaction Management, Capital Markets, Back Office Accounting and Custody operations, Recon and Core State Street business offerings
Added 4 mins ago
UB
Stylist
Ulta Beauty, Inc.
Seekonk, MA
- $15 to $19 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 4 mins ago
UB
Elite Stylist
Ulta Beauty, Inc.
Warwick, RI
- $16 to $21.4 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
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UB
Master Stylist
Ulta Beauty, Inc.
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- $16 to $20.2 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 4 mins ago
Quality Control Manager (QCM)
Doyon Limited, Doyon Drilling, Inc
Ely, NV
The construction Quality Control Manager (QCM) holds the primary responsibility of directly reporting to the Project Manager and Corporate Management regarding the verification of adherence…
Added 4 mins ago
Regional Clinical Sales Specialist, Trauma – (Columbus, OH) - Johnson & Johnson MedTech - Orthopaedics
DePuy Synthes Sales, Inc. Legal Entity
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Independently guide and assist surgeons in the operating room by providing clinical and technical support of orthopedic surgical cases.
Added 4 mins ago
LG
Staff Scheduling Coordinator- Full Time
Lowell General Hospital
Lowell, MA
- Full-time
…that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of…
Added 4 mins ago
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Direct Delivery Customer Service
Expeditors
Hawthorne, CA
- $20 to $30 USD / hour
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors…
Added 5 mins ago
Project / Program Manager - Onsite
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Arlington, VA
…modernization projects, large infrastructure projects, and complex technical programs. This role will work closely with senior Program Managers to support planning, execution, tracking,…
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Senior Product Marketing Manager, Public Sector
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Remote, United States
We’re looking for a Senior Product Marketing Manager to own the Public Sector market for Ardence, TRM’s AI-native investigation platform. Product marketing at TRM is organized as product…
Added 5 mins ago
Optical Manager - Kingston Pike
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Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to…
Added 6 mins ago
Construction Supply Chain Project Manager
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Indianapolis, IN
Support technical sales effort for BU Business Development/Pre-Construction (e.g., client presentations, reviewing packages, package estimates, scheduling).

Figma

Technical Operations & Insights Analyst

CA • New York, NY, United States

$140,000 - $245,000 USD

Apply on boards.greenhouse.io About employer

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Job details

Pay: $140,000 - $245,000 USD
Posting language: English
Posted: Nov 10, 2026

Original job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life - whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma helps teams turn ideas into products. Our Customer Operations & Support team helps customers use Figma and brings customer needs into operational and product decisions.

As a Technical Operations & Insights Analyst, you will help shape where Support invests and how it scales. Reporting to the Manager of Workforce Management & Data Insights, you will combine hands-on analysis with metric development and cross-functional program leadership. You will identify opportunities across channel effectiveness, education, automation, and product improvements; assess their potential; and recommend priorities based on customer outcomes, quality, capacity, and cost. You will lead the work that turns those recommendations into measurable outcomes.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Identify and size opportunities to improve customer outcomes and operating efficiency. Turn ambiguous questions into investment recommendations, including when to proceed, test, defer, or stop
Develop trusted measures, including cost per support interaction. Agree definitions, cost allocation, exclusions, and ownership with operational and financial partners
Use SQL and Python or R to build reproducible analyses, data models, and reporting. Use git, peer review, and responsible AI-assisted workflows to develop, validate, and document the work
Apply statistical inference to operational decisions, including observational comparisons, uncertainty, and sensitivity analysis. Explain the assumptions and limits of the evidence
Build scenarios that connect costs, benefits, capacity, and customer outcomes. Partner with Finance to evaluate investment tradeoffs and define how results will be measured
Lead cross-functional analytical programs from scope through delivery, adoption, and outcome review. Establish owners, milestones, dependencies, and decision points with partner teams
Communicate complex findings through clear writing and purposeful visualizations that make recommendations, tradeoffs, and uncertainty understandable
Build adoption and sustained use into delivery through documentation, appropriate data-quality checks, and agreed ongoing ownership

We’d love to hear from you if you have:

5+ years in analytics, strategy and operations, or a related analytical role, with a track record of influencing operational decisions
Strong SQL and hands-on Python or R, working reproducibly with git and peer review, plus practical fluency with AI-assisted tools, including validating their output and owning the result
Sound statistical and financial judgment: developing metrics, evaluating observational comparisons and uncertainty, and building basic scenarios that clarify costs, benefits, and tradeoffs
A record of delivering cross-functional work from scope through adoption, including aligning stakeholders with conflicting priorities and challenging assumptions with evidence and respect
Strong written, verbal, and visual communication, including concise data storytelling for senior leaders and creative approaches to framing complex problems

While it’s not required, it’s an added plus if you also have:

Customer support, customer experience, service operations, or cost-to-serve analytics
Experience with dbt, Snowflake, Hex, or comparable analytical toolsets
Experiment design, automation measurement, or evaluation of changes to customer workflows
Deeper financial modeling, workforce planning, or coaching other analysts
Experience designing in Figma

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000 - $245,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.

Apply on boards.greenhouse.io About employer

More about this job

Skills

Figma
Leadership
SQL
Python
R
Data models
Reporting
Documentation
Statistical quality control
Communication skills
Customer service
Customer experience
dbt
Snowflake
Financial modelling
Coaching

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Work requirements

Jobs in the United States