Jobs in the United States

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Manager, Revenue Cycle Business Intel - Remote
Mayo US
Rochester, MN
Serves as a liaison between sections and other departments and agencies inside and outside Mayo. Creates customer service driven sections and fosters collaboration with physician and…
Added just now
Contingent Worker - Nuclear Medicine Technologist traveler, David Bishop
Dana-Farber Cancer Institute, Inc.
United States
Current BLS certification is required or must be obtained within 90 days of hire
Added 1 min ago
AU
Security Officer Full Time Alarm Monitoring Specialist
Allied Universal
Chicago, IL
- $21.5 USD / hour
- Full-time
…patients, visitors, and staff. You will provide exceptional customer service and clear communication while responding to routine needs. Join Allied Universal’s caring, agile, reliable, and…
Added 1 min ago
ON
Merchant Services Cnslt II
Old National Bank
Chicago, IL · Indianapolis, IN · Nashville, TN
- $51,700 to $101,500 USD / year
The Merchant Services Consultant must have substantial product knowledge and be able to ‘hit the ground running’
Added 1 min ago
Test Center Administrator (FT)
Prometric
Harrison, NY
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Added 1 min ago
PA
Delivery Driver
Parts Authority
Dallas, TX
- $14 USD / hour
Candidates must have excellent customer service skills
Added 1 min ago
PA
Warehouse Associate - Internet Shipper
Parts Authority
Grand Prairie, TX
- $17 USD / hour
Must have an open availability, flexible and able to work various shifts and over time
Added 1 min ago
D(
Part-Time Night Auditor
Default (All-EOS Job Aggregator)
Portland, ME
- From $21 USD / hour
- Part-time
1-2 years’ experience in customer service – hotel experience is a plus.
Added 1 min ago
GA
Registered Nurse – RN
Genesis Administrative Services LLC
Logan, WV
- $34 to $39 USD / hour
Embody Excellence in direct patient care and customer service.
Added 1 min ago
Sales Development Representative
Actalent
Oxnard, CA
1-3 years of experience in customer service, leadership, and/or sales (to include sales major/clubs/internships)
Added 1 min ago
Academic Human Resources Supervisor
University of California, Davis
CA
…innovation, collaborative discovery and world class education in service to all communities. Our vision is transformation through diagnostic excellence, research, education and service.…
Added 1 min ago
Dining Services - Manager in Training
Healthcare Services Group, Inc.
DOYLESTOWN, PA
Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and…
Added 1 min ago
HS
Dining Services Assistant Manager
Healthcare Services Group, Inc.
RICHMOND, VA
- From $47,500 USD / year
The Dining Services Assistant Manager is responsible for assisting the Dining Services Manager in overseeing the dining operations and ensuring high standards of food quality, safety, and…
Added 1 min ago
L
Patient Accounts Specialist I - POE
LRADAC
Lexington, SC
- $16 to $20.8 USD / hour
In this position, under the supervision of the POE Manager, provide administrative and operational support by performing the following duties. Under the supervision of the VP of Clinical…
Added 2 mins ago
Registered Nurse (RN) - FT Nights | Georgetown Rehab
PAM Health Rehabilitation Hospital of Georgetown
Georgetown, DE
May perform other related duties as assigned or requested, including Charge Nurse (ACLS certification required) · Current BLS certification is required
Added 2 mins ago
Pre-Owned Coach Sales Manager
Motor Coach Industries
Remote, United States
Must live near a major airport
Added 2 mins ago
Sales Manager (Optical Retail)
Stanton Optical
Madison, WI
Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our…
Added 2 mins ago
Licensed Practical Nurse (LPN) - FT Nights | Rocky Mount Specialty
PAM Health Specialty Hospital of Rocky Mount
Rocky Mount, NC
Current BLS certification required
Added 2 mins ago
Registered Nurse (RN) - FT Days | Rocky Mount Specialty
PAM Health Specialty Hospital of Rocky Mount
Rocky Mount, NC
May perform other related duties as assigned or requested, including Charge Nurse (ACLS certification required) · Current BLS certification is required
Added 2 mins ago
Respiratory Care Assistant - PRN | Rocky Mount Specialty
PAM Health Specialty Hospital of Rocky Mount
Rocky Mount, NC
Must possess and maintain current BLS and ACLS certification
Added 2 mins ago
Licensed Practical Nurse (LPN) - FT Nights | Rocky Mount Specialty
PAM Health Specialty Hospital of Rocky Mount
Rocky Mount, NC
Current BLS certification required
Added 2 mins ago
Assistant Director of EVS
HHS Environmental Services, LLC (USA)
Johnstown, PA · Meyersdale, PA
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Added 2 mins ago
Assistant Director of EVS
HHS Environmental Services, LLC (USA)
Mobile, AL
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Added 2 mins ago
Senior Manager, Group Revenue & Sales Operations
Museum of Ice Cream
Los Angeles, CA · Orlando, FL · Las Vegas, NV
The Senior Manager, Group Revenue & Sales Operations will lead B2B sales growth, focusing on corporate events, team-building experiences, client entertainment, offsites, convention…
Added 2 mins ago
SI
Private Equity, Relationship Manager
Salesforce, Inc.
MA
- $131,460 to $193,410 USD / year
…objectives and deliver next-generation, value creation-enhancing customer experiences across sales, service, marketing and commerce using the Salesforce…

Figma

Technical Operations & Insights Analyst

CA • New York, NY, United States

$140,000 - $245,000 USD

Apply on boards.greenhouse.io About employer

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Job details

Pay: $140,000 - $245,000 USD
Posting language: English
Posted: Nov 10, 2026

Original job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life - whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma helps teams turn ideas into products. Our Customer Operations & Support team helps customers use Figma and brings customer needs into operational and product decisions.

As a Technical Operations & Insights Analyst, you will help shape where Support invests and how it scales. Reporting to the Manager of Workforce Management & Data Insights, you will combine hands-on analysis with metric development and cross-functional program leadership. You will identify opportunities across channel effectiveness, education, automation, and product improvements; assess their potential; and recommend priorities based on customer outcomes, quality, capacity, and cost. You will lead the work that turns those recommendations into measurable outcomes.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Identify and size opportunities to improve customer outcomes and operating efficiency. Turn ambiguous questions into investment recommendations, including when to proceed, test, defer, or stop
Develop trusted measures, including cost per support interaction. Agree definitions, cost allocation, exclusions, and ownership with operational and financial partners
Use SQL and Python or R to build reproducible analyses, data models, and reporting. Use git, peer review, and responsible AI-assisted workflows to develop, validate, and document the work
Apply statistical inference to operational decisions, including observational comparisons, uncertainty, and sensitivity analysis. Explain the assumptions and limits of the evidence
Build scenarios that connect costs, benefits, capacity, and customer outcomes. Partner with Finance to evaluate investment tradeoffs and define how results will be measured
Lead cross-functional analytical programs from scope through delivery, adoption, and outcome review. Establish owners, milestones, dependencies, and decision points with partner teams
Communicate complex findings through clear writing and purposeful visualizations that make recommendations, tradeoffs, and uncertainty understandable
Build adoption and sustained use into delivery through documentation, appropriate data-quality checks, and agreed ongoing ownership

We’d love to hear from you if you have:

5+ years in analytics, strategy and operations, or a related analytical role, with a track record of influencing operational decisions
Strong SQL and hands-on Python or R, working reproducibly with git and peer review, plus practical fluency with AI-assisted tools, including validating their output and owning the result
Sound statistical and financial judgment: developing metrics, evaluating observational comparisons and uncertainty, and building basic scenarios that clarify costs, benefits, and tradeoffs
A record of delivering cross-functional work from scope through adoption, including aligning stakeholders with conflicting priorities and challenging assumptions with evidence and respect
Strong written, verbal, and visual communication, including concise data storytelling for senior leaders and creative approaches to framing complex problems

While it’s not required, it’s an added plus if you also have:

Customer support, customer experience, service operations, or cost-to-serve analytics
Experience with dbt, Snowflake, Hex, or comparable analytical toolsets
Experiment design, automation measurement, or evaluation of changes to customer workflows
Deeper financial modeling, workforce planning, or coaching other analysts
Experience designing in Figma

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000 - $245,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.

Apply on boards.greenhouse.io About employer

More about this job

Skills

Figma
Leadership
SQL
Python
R
Data models
Reporting
Documentation
Statistical quality control
Communication skills
Customer service
Customer experience
dbt
Snowflake
Financial modelling
Coaching

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Work requirements

Jobs in the United States