Jobs in the United States

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Added just now
CH
Payroll Manager
Care Hospice
Charlottesville, VA
- $110,000 to $120,000 USD / year
Work Schedule: Hybrid, with two days per week in the office
Added just now
Supplier Systems Program Manager
Anduril Industries
Costa Mesa, CA
…job aids for EDI and Supplier Portal processes, identifying automation and efficiency opportunities as transaction volume…
Added just now
Director of Channel Marketing
Watkins Manufacturing Corporation
CA
Familiarity with co-op/MDF management systems, local marketing automation tools, dealer portals, or PIM systems preferred.
Added just now
R
Truck Driver
REXEL
Albany, NY
- $19 to $21 USD / hour
Must have a valid driver’s license
Added just now
Mgr, Database
PharMerica
PHOENIX, AZ
Working knowledge of SSIS and SSRS sufficient to review, troubleshoot, and set standards for work produced by a report writer / ETL developer
Added 1 min ago
Senior Product Manager
Libra Solutions
Remote, United States
…servicing, payment processing, document management, and workflow automation across multiple business…
Added 2 mins ago
CF
Small Business Consultant - Marketing
CSU Fullerton Auxiliary Services Corporation ("ASC")
Fullerton, CA
- $50 to $55 USD / hour
…Experience leveraging artificial intelligence (AI), marketing automation, data analytics, and emerging digital technologies to improve marketing efficiency and effectiveness is highly…
Added 2 mins ago
CF
Small Business Consultant - Operations and Growth
CSU Fullerton Auxiliary Services Corporation ("ASC")
Fullerton, CA
- $50 to $52 USD / hour
Evaluate opportunities to leverage technology, automation, and artificial intelligence (AI) to streamline operations, improve productivity, and strengthen business performance.
Added 2 mins ago
Software Development Engineer, Customer Experience and Business Trends
Amazon.com Services LLC
Seattle, WA
…industry. The primary deliverables are the infrastructure and automation required to accelerate, simplify, and make efficient deep-dive performance investigations that identify…
Added 2 mins ago
Principal Technical Program Manager, PXT Central Science
Amazon.com Services LLC
Seattle, WA
Identify and drive automation and process improvement across measurement-science delivery - reducing manual overhead and recurring effort while preserving data integrity.
Added 2 mins ago
Controls Design Engineer, Controls Design Engineering
Amazon Data Services, Inc.
Seattle, WA
…global data center design standards with a focus on controls, automation, and electrical power monitoring systems. As the primary owner of BMS/EPMS specifications, Controls Points Lists…
Added 2 mins ago
Software Development Engineer, Amazon Dedicated Cloud, Early Career - 2027, Amazon Dedicated Cloud (ADC)
Amazon.com Services LLC
Jessup, MD · Seattle, WA · Arlington, VA · Denver, CO · Herndon, VA
The team builds and maintains tooling and automation that enables Region Reliability Operations to scale across US Amazon Dedicated Cloud (ADC) regions, supporting top ADC priorities,…
Added 2 mins ago
IT Business Analyst
Merrick & Company
Greenwood Village, CO
The role also proactively identifies opportunities to leverage artificial intelligence (AI), automation, data, and emerging technologies to improve productivity, decision-making, quality,…
Added 3 mins ago
Senior Data Scientist/AI Application Solutions Engineer
VSP
Remote, United States
Experience developing and deploying AI, generative AI, and analytics solutions that enable enterprise knowledge discovery, automation, and decision support.
Added 3 mins ago
JE
IT Director, Business Systems
Jerry's Enterprises Inc.
Edina, MN
- $155,000 to $175,000 USD / year
…developing a roadmap for retail applications, data and reporting, automation, and responsible AI…
Added 4 mins ago
Sr. Supplier Services Analyst
Advance Auto Business Support (300)
Raleigh, NC
This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina
Added 4 mins ago
Director of Product Management & Global Operations
Thermo Scientific Portable Analytical Instruments Inc.
Tewksbury, MA
Drive adoption of field service technologies, analytics, workflow automation, and AI-enabled service capabilities.
Added 5 mins ago
Senior Associate, Lifecycle Marketing
SMB Business Development, Inc.
Newark, DE
Experience with customer journey orchestration platforms, marketing automation tools or CRM systems
Added 5 mins ago
Senior Associate, Direct-to-Consumer Acquisition Marketing
SMB Business Development, Inc.
Newark, DE
Experience with marketing automation, CRM, audience segmentation and customer journey tools
Added 5 mins ago
MI
Manufacturing Engineering Tech 3
MKS Inc.
Andover Shattuck, MA · Methuen, MA · Wilmington, MA
- $25.88 to $43.13 USD / hour
Manage lab and critical spare parts inventory at multiple MKS sites. Analyze part storage identifying automation and improvement opportunities.
Added 6 mins ago
Sr. Manufacturing Engineer
Unigen
Newark, CA
Strong expertise in PCBA manufacturing processes, automation, and quality systems.
Added 6 mins ago
IG
Software Automation Test Engineer
Insight Global
San Diego, CA
- From $45 USD / hour
Added 6 mins ago
IG
Senior Platform Engineer Microsoft
Insight Global
Remote, United States
- From $57 USD / hour
3+ years software/tools/automation development
Added 7 mins ago
Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
Define and drive how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation. Agentic coding is central to how this team…
Added 7 mins ago
Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
Define and drive how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation. Agentic coding is central to how this team…

Figma

Technical Operations & Insights Analyst

CA • New York, NY, United States

$140,000 - $245,000 USD

Apply on boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $140,000 - $245,000 USD
Posting language: English
Posted: Nov 10, 2026

Original job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life - whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma helps teams turn ideas into products. Our Customer Operations & Support team helps customers use Figma and brings customer needs into operational and product decisions.

As a Technical Operations & Insights Analyst, you will help shape where Support invests and how it scales. Reporting to the Manager of Workforce Management & Data Insights, you will combine hands-on analysis with metric development and cross-functional program leadership. You will identify opportunities across channel effectiveness, education, automation, and product improvements; assess their potential; and recommend priorities based on customer outcomes, quality, capacity, and cost. You will lead the work that turns those recommendations into measurable outcomes.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Identify and size opportunities to improve customer outcomes and operating efficiency. Turn ambiguous questions into investment recommendations, including when to proceed, test, defer, or stop
Develop trusted measures, including cost per support interaction. Agree definitions, cost allocation, exclusions, and ownership with operational and financial partners
Use SQL and Python or R to build reproducible analyses, data models, and reporting. Use git, peer review, and responsible AI-assisted workflows to develop, validate, and document the work
Apply statistical inference to operational decisions, including observational comparisons, uncertainty, and sensitivity analysis. Explain the assumptions and limits of the evidence
Build scenarios that connect costs, benefits, capacity, and customer outcomes. Partner with Finance to evaluate investment tradeoffs and define how results will be measured
Lead cross-functional analytical programs from scope through delivery, adoption, and outcome review. Establish owners, milestones, dependencies, and decision points with partner teams
Communicate complex findings through clear writing and purposeful visualizations that make recommendations, tradeoffs, and uncertainty understandable
Build adoption and sustained use into delivery through documentation, appropriate data-quality checks, and agreed ongoing ownership

We’d love to hear from you if you have:

5+ years in analytics, strategy and operations, or a related analytical role, with a track record of influencing operational decisions
Strong SQL and hands-on Python or R, working reproducibly with git and peer review, plus practical fluency with AI-assisted tools, including validating their output and owning the result
Sound statistical and financial judgment: developing metrics, evaluating observational comparisons and uncertainty, and building basic scenarios that clarify costs, benefits, and tradeoffs
A record of delivering cross-functional work from scope through adoption, including aligning stakeholders with conflicting priorities and challenging assumptions with evidence and respect
Strong written, verbal, and visual communication, including concise data storytelling for senior leaders and creative approaches to framing complex problems

While it’s not required, it’s an added plus if you also have:

Customer support, customer experience, service operations, or cost-to-serve analytics
Experience with dbt, Snowflake, Hex, or comparable analytical toolsets
Experiment design, automation measurement, or evaluation of changes to customer workflows
Deeper financial modeling, workforce planning, or coaching other analysts
Experience designing in Figma

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000 - $245,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.

Apply on boards.greenhouse.io About employer

More about this job

Skills

Figma
Leadership
SQL
Python
R
Data models
Reporting
Documentation
Statistical quality control
Communication skills
Customer service
Customer experience
dbt
Snowflake
Financial modelling
Coaching

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Work requirements

Jobs in the United States