Jobs in the United States

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Added 1 min ago
CO
Human Resources Director
County of Jackson
Black River Falls, WI
- $47.69 to $51.78 USD / hour
Added 1 min ago
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Kolmac Integrated Behavioral Health
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Strong understanding of analytics and the ability to leverage data for decision-making.
Added 1 min ago
HW
5582 - Seasonal Sales Help
Hat World Inc.
Decatur, GA
- $12 to $14 USD / hour
…criminal record information, and demographic data used for analytics and…
Added 1 min ago
OV
Director, Global Partnerships | Full-Time | Denver Tech Center
Oak View Group
Denver, CO
- $165,000 to $175,000 USD / year
- Full-time
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Added 2 mins ago
Instructional Designer (Teaching and Learning)
University System of Georgia
GA
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Director, AI Security Governance (PL)
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Westlake, TX · Austin, TX
Direct experience with AI, advanced analytics, model governance, digital products, technology transformation, or emerging-technology governance
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Nucor
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…the brands we support. You’ll collaborate with media leads, analytics partners, and creative teammates to bring full-funnel retail media programs to life across major marketplaces. We’re…
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Oracle
Jefferson City, MO
the need for new tools to improve the quality of data and analytics.
Added 3 mins ago
Sr. Manager General Finance
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Added 3 mins ago
T
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TEKsystems
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- $50 to $64 USD / hour
Launch, monitor, and optimize campaigns in partnership with analytics teams, using performance insights to recommend adjustments and improvements.
Added 4 mins ago
Account Executive IV, Tier 3 (R-19969)
Dun & Bradstreet
Jacksonville, FL
…tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn…
Added 4 mins ago
Full-stack Engineer 4 (Backend)(Global Payment Network)
Capital One
Riverwoods, IL
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 4 mins ago
Full-stack Engineer 4 (Backend)(Global Payment Network)
Capital One
Riverwoods, IL
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 4 mins ago
Sr. Business Manager- CX Command Center
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McLean, VA · Richmond, VA · NY
Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
Added 4 mins ago
Senior Manager, Product Management - Customer Assist Experience
Capital One
McLean, VA · NY
A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering,…
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Capital One
McLean, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
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Data Engineer 5 (Senior Manager, IC) (CaCe)
Capital One
McLean, VA · Plano, TX · Richmond, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
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Full-stack Engineer 4 (CaCe)
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McLean, VA · Plano, TX · Richmond, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
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Staff Full-Stack Engineer
Capital One
McLean, VA · Richmond, VA · NY · Plano, TX
…build state of the art next gen CI/CD platform to improve the developer experience for thousands of C1 engineers ensuring fast and secure software…
Added 4 mins ago
Full-stack Engineer 5 (Senior Manager, IC) (CaCe)
Capital One
McLean, VA · Plano, TX · Richmond, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 4 mins ago
Data Engineer 4 (Manager, IC) (CaCe)
Capital One
McLean, VA · Plano, TX · Richmond, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 4 mins ago
Integration Engineer 5 (Senior Manager, IC) (CaCe)
Capital One
McLean, VA · Plano, TX · Richmond, VA
Bachelor's Degree in Computer Science, Engineering, or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics)
Added 4 mins ago
Senior Business Analyst, Financial Health Strategy
Capital One
McLean, VA · NY · Wilmington, DE
Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
Added 4 mins ago
Full-stack Engineer 5 (Swift, AWS, Java, Python, NodeJS, Claude Code)
Capital One
McLean, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)

Figma

Technical Operations & Insights Analyst

CA • New York, NY, United States

$140,000 - $245,000 USD

Apply on boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $140,000 - $245,000 USD
Posting language: English
Posted: Nov 10, 2026

Original job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life - whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma helps teams turn ideas into products. Our Customer Operations & Support team helps customers use Figma and brings customer needs into operational and product decisions.

As a Technical Operations & Insights Analyst, you will help shape where Support invests and how it scales. Reporting to the Manager of Workforce Management & Data Insights, you will combine hands-on analysis with metric development and cross-functional program leadership. You will identify opportunities across channel effectiveness, education, automation, and product improvements; assess their potential; and recommend priorities based on customer outcomes, quality, capacity, and cost. You will lead the work that turns those recommendations into measurable outcomes.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Identify and size opportunities to improve customer outcomes and operating efficiency. Turn ambiguous questions into investment recommendations, including when to proceed, test, defer, or stop
Develop trusted measures, including cost per support interaction. Agree definitions, cost allocation, exclusions, and ownership with operational and financial partners
Use SQL and Python or R to build reproducible analyses, data models, and reporting. Use git, peer review, and responsible AI-assisted workflows to develop, validate, and document the work
Apply statistical inference to operational decisions, including observational comparisons, uncertainty, and sensitivity analysis. Explain the assumptions and limits of the evidence
Build scenarios that connect costs, benefits, capacity, and customer outcomes. Partner with Finance to evaluate investment tradeoffs and define how results will be measured
Lead cross-functional analytical programs from scope through delivery, adoption, and outcome review. Establish owners, milestones, dependencies, and decision points with partner teams
Communicate complex findings through clear writing and purposeful visualizations that make recommendations, tradeoffs, and uncertainty understandable
Build adoption and sustained use into delivery through documentation, appropriate data-quality checks, and agreed ongoing ownership

We’d love to hear from you if you have:

5+ years in analytics, strategy and operations, or a related analytical role, with a track record of influencing operational decisions
Strong SQL and hands-on Python or R, working reproducibly with git and peer review, plus practical fluency with AI-assisted tools, including validating their output and owning the result
Sound statistical and financial judgment: developing metrics, evaluating observational comparisons and uncertainty, and building basic scenarios that clarify costs, benefits, and tradeoffs
A record of delivering cross-functional work from scope through adoption, including aligning stakeholders with conflicting priorities and challenging assumptions with evidence and respect
Strong written, verbal, and visual communication, including concise data storytelling for senior leaders and creative approaches to framing complex problems

While it’s not required, it’s an added plus if you also have:

Customer support, customer experience, service operations, or cost-to-serve analytics
Experience with dbt, Snowflake, Hex, or comparable analytical toolsets
Experiment design, automation measurement, or evaluation of changes to customer workflows
Deeper financial modeling, workforce planning, or coaching other analysts
Experience designing in Figma

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000 - $245,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.

Apply on boards.greenhouse.io About employer

More about this job

Skills

Figma
Leadership
SQL
Python
R
Data models
Reporting
Documentation
Statistical quality control
Communication skills
Customer service
Customer experience
dbt
Snowflake
Financial modelling
Coaching

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Work requirements

Jobs in the United States